Bio Sol
Google
A Russian female server’s unfair seating assignment and dismissive attitude made my experience at this restaurant extremely upsetting today.
Even though the restaurant wasn’t busy and there were plenty of empty tables, she told me I could only choose between two specific tables — both uncomfortable spots without parasols. I politely asked, “Would it be possible to sit at one of the tables under the parasol instead?” Her response was a firm, “No.”
What made this worse was that, right next to me, another solo customer was already seated under a parasol. I couldn’t understand why I was being restricted, and when I asked for an explanation, the server completely ignored my questions.
I want to emphasize that the other staff members were kind and tried to assist me, but this specific server continued to treat me with complete disregard. From start to finish, I felt deeply disrespected and humiliated as a paying customer.
Finally, I told her directly, “Your behavior is racist and discriminatory.” It was uncomfortable and stressful for me to say this, but I felt it was necessary so that no other customer would have to go through the same unfair treatment.
The manager later came over to apologize, and I also received a direct apology from the server. However, this is not an issue that can be resolved with a simple apology. I strongly urge the management to provide proper training so that all customers are treated equally and respectfully, regardless of race or background.