William K.
Yelp
I wrote my initial review on Google after taking my SUV here for a high pressure hose repair. They did a quick job and got me in the next day, the fellow on the phone gave me a ballpark so I would not be caught off guard at the expense at pick up.
Wheb I picked up my car, that is a different story. My vehicle was still making the noise indicating an issue, and the power steering reservoir was still bubbling when turning the wheel. The sound was not as bad, and would come up occasionally at a hard turn. I asked about the pump and was told it was good. He did mention the lower hose could be leaking, but that would require another appointment.
This upset me for a few reasons. Number one, the shop had one other vehicle in the bay being worked on. Two, where the heck was the phone call telling me about this? Why was I not given an estimate for the additional repair? Clearly I need this issue taken care of, so why the lack of communicating this other potential issue? Not trying to have the high pressure line go AGAIN.
So I was told to drive it and call about another appointment for the lower hose. Two days later my issue got progressively worse, much louder, escpially on the highway. So I called and left a message. No reply, no call back whatsoever. Long story short, I called multiple times, even had my wife call when I was at work. No reply. To add, I received a bunch of random cut up metal pieces ans part of the part of the old hose which was left in a zip lock baggy, tucked into my glove box.
Having old cut up parts left in my vehicle was a first. Usually that material gets thrown out. Either way, it's shady and upsetting to drop half a grand for work to be left with a persistent issue and old parts. At least they should pick up the phone and return a call. Originally this would have been a great shop, better prices compared to other shops. Guess I know why it's cheaper... sad too.