Thomas M.
Yelp
Went to Steve's Deli for carryout for my first time. Pre ordered 2 salads by phone. When I got there the prepared food looked and smelled amazing. So I figured I would get some depending on price (Steve's Deli has a reputation of being expensive). So I asked prices for Knishes and was told $7. I asked about the cabbage rolls. I was told $12.99 each but if I got the dinner it was $5 more. And finally I asked about their pot pies. I was told $14. So I got two Knishes, one cabbage roll dinner, and 2 pot pies (in addition to the two salads I called in). I paid my bill of $130 and left not thinking too much about it. When I got home I put everything in the fridge for later (we eat kinda late). When my girlfriend was getting everything out to warm up for dinner she noticed there was more stuff on the bill than in the fridge. So she had me look at the bill. Upon looking at it I immediately noticed the prices were not what I was told and I was charged for an extra cabbage roll. I figured no big deal. I'll just go back the next day and let them know so they can refund me the difference. The meat knishes were amazing!!! The pot pie was okay but not worth what they charge. And the cabbage rolls were ok but not as good as the ones we get at Sabina's Polish restaurant at less than half the price. The salads were very good, better than we had even hoped. The following day we had storms and power was out at Steve's. So I had to wait 2 days before I could go in to show them the discrepancy. I showed the receipt to the same girl who rang me up and showed her where she had charged me for an extra cabbage roll ($13) and charged me $27 for the dinner that should have only been $18 ($5 more than a single cabbage roll as quoted by her when originally ordering), I forgot to mention to her the knishes she charged me $8 instead of $7 as I was told. She acknowledged the mistake and apologized (the correct thing to do!), then said she would have her manager come over and take care of it. The manager came over and I explained it to him and he said no problem he would refund me the extra cabbage roll because I never received it. However, he would not refund the overcharge because it was only a mistake. I was kinda shocked by that and said well yeah. I totally understand it was not intentional. But it wasn't my mistake it was yours. Now I expect you to live up to your word and refund my money. He snickered a bit and said no. The girl who rang you up is only 15 years old. I'm sorry she gave you the wrong prices but I'm not giving a refund for that. At this point I was starting to get mad. I told him she is your employee, thus your responsibility. Not mine. I did not miss quote you! You miss quoted me and now I want my money back, I want you to make it right. If you don't I will call my credit card company, have the charges reversed for the entire bill, you will lose me as a customer, and I will go out and write a review to let everyone else know what you are doing. He then snickered again and said go ahead there is no law against this and I won't lose you as a customer either. At this point I was ready to come unglued at his ignorance and arrogance. I told him it absolutely is illegal and you damn well have lost a customer now give me the receipt I'll have the charges reversed (at this point I was not yelling but my voice was much more harsh than previously). Now all the customers were looking at us and he knew it. So he started rambling about me coming in here and banging on the counter and I cut him off and said what the hell are you talking about? I have done no such thing (and no, I really hadn't. So I'm not sure what he was talking about). No give me my receipt back! He then looked around and said I'll take care of you. I said fine, But I want the full $22 owed me (it should have been $24 but I had forgotten about the knishes). He mumbled something about $18 and I said no, do the math $22! So he typed some stuff in his register and told me to put my card in and said he'll give me $21.77. So I said fine. And put my card in to get what refund he was going to give me. At yhis point I really didn't care. I wanted to yank him over the counter and take it out of his hyde! Needless to say I will NEVER, EVER, go back! I don't care what that jerk thinks!! It's a shame too. Because the food there despite being on the pricey side is actually pretty good for the most part. But the arrogance and stupidity of the guy running the place just ruins it.
Long story short.... No I do not recommend this place for the reasons stated above. However, if you do go make sure you keep an eye on your bill. Don't let these assclowns take advantage of you the way they did me!!!!