Amanda G.
Yelp
I'm familiar with Stew Leonard's. Even before we moved to Yonkers we regularly shopped there. They have wonderfully fresh produce, freshly prepared baked and dairy products, mostly made in house, which keeps quality top notch and prices lower than would be expected. They also employ all types of people, from young to old, with and without disabilities, which should definitely be commended.
My family and I came shopping here since we were in the area. The layout is different from what we're used to but it's similar also. The entrance and exit are at the same opening but it's almost like a maze where you enter one side, shop in the maze and exit from the other.
Just as with our familiar Yonkers location, everything was super fresh. They have the singing displays throughout the store just like what I'm used to and they also have the stuffed animals in the rafters doing flips on mechanical devices; something the kids get a kick out of. I even found macarons that I haven't seen at the Yonkers store in forever. I spent a tiny fortune buying fresh tuna steaks for searing, seltzers, sweets, produce and goodies for my tot.
Our problem is with their customer service and the fact that we had issues with three different employees regarding the same concern. As I mentioned before, we bought a bunch of seltzers and we also paid separately at the self checkout. I know for a fact that their self checkout is fairly new and that it is also problematic; it doesn't ring up products properly. I was not paying attention to how my seltzers were ringing up but I heard my sister inform the employee manning self checkout, that her seltzers were ringing up incorrectly. When I heard that, I checked my machine and noticed that I was also being incorrectly charged. For whatever reason, the employee began arguing with my sister over the price and said that she was wrong. When my sister told her about the signage, the lady kept insisting my sister was wrong and then legit said, "If you say so", and walked away. Mind you, the money overpaid is by no means a large sum but the way that woman spoke to her was completely uncalled for.
My sister had less items that I did so she finished paying before me. I told her to just go to customer service to have them refund her and she went straight there. I didn't bother telling the woman about the incorrect pricing on my bill because I knew she was going to be nasty about it. I just figured I'd go to customer service also and have them fix it.
We get to customer service and apparently my sister had to go into the store and take a photo of the signage, herself, because the women at customer service did not believe her either. She returned, visibly upset, showed them the picture and they returned her money. I walked up as she was doing so and told them that I also overpaid. They mistakingly charged me the overage again and had to return double the amount. My sister was still fuming. There was also a security person at customer service that for some reason, followed my sister as if she was going to go crazy. It was really weird because the only reason why anyone was upset was because of how the employees treated us. I remember the website and event Stew himself say, "The customer is always right", and while I don't believe this statement to be true for all circumstances, in this particular case, we were right and instead of the emlls giving us the benefit of the doubt and just checking to make sure that what we were saying was true (over some change, no less), they treated us like we were trying to scam them out of 25 cents despite spending over 100 dollars. It was odd. I've never had that issue in Yonkers and maybe location is key. In the future, I'll likely make sure to take pictures of all the signage of I ever shop at this location again because I am not going to go search for signage to dispute a price when the staff should damn well know what they're selling and for how much. This was pure BS.
It's funny, because Stew was actually there that day and he came around to greet a bunch of people. Next time, maybe I'll ask him to intervene.