Nicole C.
Google
This review is for the tavern only. We did not stay at the hotel.
I was grossly disappointed in this entire experience. I relocated to the area 3 months ago and was very much looking forward to trying to this place!
If you’re familiar with the area, you know there are not many places to go out and I had heard such good things, I was truly looking forward to our visit here.
My partner and I booked a reservation for dinner on my birthday. Sadly, from the moment we arrived the experience was off and only got worse from there.
When we walked in, the hostess had stepped away so we waited by the doorway between the tavern and dining room. When she returned, she greeted the couple behind us first who had come in after us - completely glossing over us waiting and we had to chime in to say we were waiting to be seated and had a reservation.
Then, we were sat in the front portion of the dining room, directly behind the door - and while yes, it was an extraordinarily cold evening which of course the restaurant cannot control, this particular spot in the house was so cold, I had to keep my coat and scarf on throughout dinner.
The waitress seemed rushed, overwhelmed and generally annoyed/unpleasant from the moment she came to greet us. I ordered a glass of wine, and my partner ordered a pomegranate basil mocktail.
When our drinks arrived, we placed our dinner orders. The “mocktail” was clearly pink (pomegranate) with a basil leaf floating on top so one could only assume that’s surely the pomegranate basil mocktail they have listed on the menu - especially considering there was ~not~ an alcoholic version of the same drink on the menu. The only advertised “pomegranate basil” beverage was the mocktail, so of course we thought surely this had to be it.
Still, my partner noticed it tasted slightly medicinal. I tried it as well and noted the taste was slightly bitter, but I couldn’t quite place it. We thought perhaps it was just the basil.
For dinner, my partner ordered the prime rib special - medium rare. When the food arrived, his prime rib was well done, and everything on the plate, potatoes and vegetables included, were ice cold.
I ordered the pork chop, and while my plate was warm and my food was tasty, it certainly wasn’t hot and considering it is served on a cast iron skillet - could certainly have been warmer. The fact that the table was freezing and we were bundled up at dinner certainly did not help the disappointment of not receiving hot meals.
Had the waitress stopped by at any point - to ask how the food was, if we needed anything, etc - we certainly would have told her - but unfortunately, she did not. Not once during the entire experience did she come by and ask how anything was.
We actually never saw her again until our plates had been untouched for quite a while and she stopped by to ask about dessert.
Since this was my birthday - we were going to get a dessert even though we had not been having a great experience, but they ended up being out of the only option out of 2 (beside ice cream) that we were interested in so we decided to pass.
At this point we asked for the bill, and while we had a disappointing time - we weren’t going to make an issue of it until the bill came and we saw clearly that a pomegranate basil aperol spritz (alcoholic) was on the bill.
This is a HUGE deal for anyone not drinking alcohol for ANY reason. Unfortunately we have since read other reviews of the same thing happening to others.
It is especially concerning since the drink we ordered is listed on their menu and the alcoholic version that we were served - is not.
At this point, my partner (rightfully so) insisted on saying something and the way the waitress responded was frankly even more disappointing. She offered absolutely zero apology or sensitivity toward the mocktail mixup, cold food, inattentiveness etc. My partner explained the situation and she simply said “Let me fix your bill” - grabbed our check and returned a few moments later saying “I removed the drink and dinner” - and then simply walked away.