Sticks and Shakes

My boyfriend and I visited a small one by our house in North Las Vegas. I had found them on yelp and was super excited that they had super delicious looking shakes! When we arrived at the location by our house, it was a pretty small place. There were a bunch of mothers with their children and it was pretty packed. We waited 30 minutes just for the girl working to take our order. We understood that she had a lot to do because there were a ton of people here before us that she had to fulfill orders for. She was the only one working! We finally gave her our order and then we waited for another 45 minutes just to get it. I just felt bad for the girl because she was the only one working and they shouldn’t have just scheduled one person.. it seemed like it was a pretty popular place. Another thing that wasn’t so great too was the price. They are way to expensive for what it is. It’s more like you’re paying for the experience and the presentation. It is quite beautiful though! We spent $30 for just these two shakes. They were extremely delicious!

Tried the Donuts because it's national donut day today and I was not disappointed! The shake was yummy too, I had the birthday cake shake. Staff was quick and helpful! Pricing is a tad expensive but the quality is great!

I went to the Sticks and Shakes in the Galleria mall. This place is TERRIBLE!! I ordered a shake and 5 piece churros. The churros were undercooked and cold in the center. When I took it back up there the two guys made no effort to fix it and looked like they did not care. There are plenty of other places to eat at the mall. Don’t waste your time on this location.

Not only are the sticks and shakes here the best, the service is wonderful! Everyone is very very friendly and helpful. Prices are great and the loyalty card is an awesome thing also. Once you try the shakes, whether you make your own creation or try one of theirs, you'll be hooked. I recommend this place to all my friends and family! Two thumbs way up!

The food is good here. Very tasty desserts from what I experienced. But the cashiers and employees weren't very nice. Snooty and inattentive. Had to ask 5 times for some napkins. Served with attitude. And one of them mocked me from behind the counter while I was asking a friend what he wanted. Mocking the customer is not a good business practice.

It was OK its way too expensive for a shake when A&W if far better .I think it was contaminated because I couldn't sleep after a regular chocolate shake maybe the tender cross contaminated the chocolate syrup or the ice cream who knows...🤷‍♂️ I would not recommend it for children AT ALL.

Normally i look forward to getting a shake when i come. This time, we got mediocre customer service. The shake was good, but they topped it with 2 marshmallows. One was stale, the other was hard as a rock! Not worth paying for it.

If you can't make it to Disneyland for a dole whip then this is next best! Price was great & fulfilling. Also great & positive energy from the employees

Pricey, located on the second level across from the food court area, but always so delicious and good for one cup of Dole pineapple soft serve ice cream that is super tall and doesn't melt. Very fresh and not artificial flavor. Tastes like the ones you get in Hawaii. It's a very good ice cream with a freezing texture. I always come here whenever I am in town to order the same ice cream. Plenty of tables and chairs in front of this tiny store. Staff and customers are very friendly. If you need to go to the restrooms, it's in the far back right side of the food court you see sitting by your chairs. Very convenient, stress free, and well lit up location. Everyone is happy. I only come here for the pineapple soft serve ice cream in a cup, but they do have many more goodies to select from.

Came here based on their social media account and signage- wanted a gelato on a stick creation, the s'mores version really had my interest. But I arrived and was told they no longer offer those products, despite a huge photo of them on the wall. Current options include ice creams (cones and cups), milkshakes, cheesecake, and frozen bananas. Luckily, I love frozen bananas so my visit wasn't entirely wasted. However, other spots in town offer them with sprinkles, nuts, and other add-ons that this spot doesn't. Really friendly and apologetic cashier. Cute space. Loyalty card with discounts- $1 off your next visit was a nice touch to bring people back in. But unfortunately I came here to get something different.

So this new specialty shop features gelato and fruit sorbets on sticks and custom shakes. Its a stand alone shop across from the food court. I like they make everything right on the premises. The sorbet sticks: There was some fruit sorbet sticks made and ready to go on display. Mr. B chose the watermelon sorbet. True to what they said, there were bits of the fruit in it, the flavors were strong and all natural, you know how I could tell? I didn't see any traces of food coloring on your face like you get when you have a Popsicle. The shakes: You can have it customized or order their specialty favorites. For the customized ones, you choose from candies and cookies and even red velvet cake, which they blend up. I went for the Specialty Favorites...the UK Shakes! They blend shakes from chocolate bars from England. Galaxy Bars, My friend whose from England raves about it. The Vegas Rock Dog owner even named her dog Galaxy. So that's what I chose. The Galaxy milkshake! It was creamy and subtle chocolate taste to it. .I think UK fans will appreciate more than I did though. The gelato sticks: I didn't get to try. No samples offered...boo... It's not like the Art of Flavors Gelato place in Vegas that's for sure.. But this place serves it's purpose in the mall. I'ts nice you can find natural and fresh fruit treat here. The prices: Prices are typical of what you pay in the mall...a tad higher. No complaints from me though. There is a 15% off any stick offer though if you check in through your Yelp app first! Service was helpful, Ordering wasnt that complicated to me. I thought the simple menu board was self explanatory. The wait to make my shake wasnt any longer than the other places in the nearby food court. Staff was friendly as was the owner Mark. He really takes pride in his new shop. Mentioned that a second store will be opening also. I really like the different shops coming into the Galleria Mall lately. And this specialty treat place is a welcome addition. I'm definitely down next time for one of their fruit sorbet sticks! Yay Im a Fan, so four stars!

Grand opening. I am impressed. We were greeted warmly by the owners, Mark and his charming wife (sorry, did not get your name). It's not just their accents that draw you in, they are truly excited for people to enjoy their product and are really nice people. It makes me a happy customer when the owners/employees/representatives of a business care about their customers and dish out smiles with their products. I walked away from this business happy. Important note: They use gloves when handling their frozen treats! Important note: Mark said they are opening another location in about 4 weeks at the Fashion Show Mall. On to the sticks; I did not try a shake, but it looked delicious and I am excited about the ingredients you can select to customize your drink (candies, cookies, syrups and nut butters).The sticks are gelato and sorbet, sugar and sugar free, dairy and dairy free. You can get them dipped in chocolate and coated in sprinkles, coconut, chocolate jimmies or nuts. I ordered a cappuccino gelato stick and was telling my friend how good it was when the owner leaned over and told me that it was sugar free! To my delight, it was delicious and sugar free. I showed some restraint and did not order another, but I will definitely be back to work my through the stick flavors. I appreciate the thoughtfulness of the staff and owners. Enjoy, a delicious treat and genuine smiles!

Sadly, I really don't know what to make of this. Decided to bookmark this place based off of some of my Yelpers on my friends list, because they posted some yummy pics of their sticks and shakes. HOWEVER.....my experience was anything BUT satisfying. My special someone and I decided to get dessert after our dinner date. We both opted for the gelato sticks. $4.95 each. If you want to add toppings (chocolate dip + topping) it can range from 0.50 cents to $1.00 whether if you want half dip or full dip. Make sure you check in so you can get 15% off per stick, per person. Even with that discount, our total came out to around $12 including tax. We got: ***1 coconut gelato stick with half milk chocolate dipping + rainbow sprinkles. ***1 cappuccino gelato stick with full white chocolate dipping + pistachio topping. Maybe we're spoiled with Yogurtland or anything similar to froyo....but this was kind of pricey for a small dessert. Plus it wasn't great either. Just tasted like a normal popsicle stick with toppings. Too sweet for my liking. Only reason why I'll ever be back is to try the shakes. And that's a BIG MAYBE.

I would love to have tried more than one item here before writing the review, but I'm just not in the Galleria Mall very often despite how close it is to my place of residence. I did go once though. Made a pass to grab a to-go menu and read up on it without feeling pressured, I kinda skimmed through the shakes, which look pricey ($4.75-$7.25+, depending on size and add-ons), and I wasn't feeling up to a waffle ($3.50) or a waffle on a stick ($4.95). When I got to the page with the sorbet sticks ($3.75) and gelato sticks ($3.95), I was interested to see the special dietary considerations highlighted for each option (vegan, dairty free, gluten free, or sugar free). Come to think of it, I wonder why only 4 of the 24 flavors are listed as gluten free. I don't care about that stuff really, but I'm just curious to learn what they use that contains gluten. Anyway, I spotted hazelnut on the gelato stick list, so I went back to purchase it. I saw that they have a bunch of their ice cream / sorbet on a stick options lined up in their glass display, ready to entice regular customers who don't grab a to-go menu and run away. I also noted that they use a Clover-based cash register with a unique swiveling screen that I hadn't seen before. Not sure why, but it felt more difficult to sign my name on this screen than the screen of the Square machines that I've been seeing more and more of. Overall, I think that it's worth the novelty not to use cash. I took my gelato stick, presented in a paper tray that some might describe as cute, and I found a table so that I could slowly enjoy my treat. I thought that the texture would have been more thoroughly creamy, but it was noticeably icy at times. This is disappointing because even a Haagen-Dazs ice cream bar from the freezer aisle is thoroughly creamy. The gelato stick's flavor did have some decent hazelnuttiness though, so props for that. However, it seemed a little syrup-y at times, as if they'd added enough sugar to change the texture of both the ice and the liquid "melt" that appeared over time. I can't help but compare this to when I've previously enjoyed hazelnut flavors, whether it was in gelato or in chocolate, and it doesn't quite measure up. I'll probably try them again next time I somehow find myself at the mall to see if their other flavors are interesting, and/or if the texture wasn't a bit of a fluke. Or I might actually go the distance and get it dipped in chocolate and covered in something nice, like hazelnuts, instead of cheaping out like I tend to do. But even if I had gotten the "full dip & top" today, I probably still wouldn't have been impressed. Overall, I can't recommend them over the aforementioned frozen aisle ice cream, the true gelato just a manageable drive away at Art of Flavors, or even over an alternative nearby frozen treat place like Yogurtland. Sticks and Shakes is not worth going out of your way at all.

My wife ordered a shake and I got the pineapple soft serve. It tasted ok. Nothing special. Extremely pricy. $4.25 for a sample size cup. Not at all what it looks like in the picture on the menu.

My son was craving a milkshake in the middle of us shopping and thank goodness we found this place in the Galleria Mall so we didn't have to leave. Man do they have a variety of heavenly treats ranging from milkshakes to gelato to even cheesecake popsicles. He intended to get a vanilla milkshake but when his eyes caught Oreo, boy he was stuck on that instead. They have threee sizes; Small, Medium, and Large. He went for the medium which to me, kinda looked more like small. I gotta say the prices are up there averaging at $7.50. If it weren't for the high prices with small cups, they would've earned 5 stars vs 4.

Pretty inappropriate when we come and we are standing waiting to be seen longer then we should be and my husband looks back in the door and sees the girl worker back there with the long straight hair and glasses massaging a guys leg on the freezer. Then comes running out to assist when she sees my husband caught her. Need new empoyees.

staff are super nice and the menu is really broad ! Definitely worth a stop for anyone in the area ! This location is located upstairs at the galleria at sunset mall. I ordered the Twix shake which was around $7. Super pricy but I think it's worth the visit.

Had the boba drink. Way too sweet. I could only drink a few sips and ended up tossing the drink out.

This was my first time going and I got the Coffee Mocha Shake. They charged me $8 and it was the most inedible shake I've ever had. The first five sips were delightful but every single one afterwards was unbearable. The chocolate and coffee mixture didn't taste anything of what a mocha should taste like, and they put some sort of boba substance in it that was extremely cheap. It wasn't sweet or chewy, instead it taste like some sort of berry and was super soft. It was also super small, which meant large portions could go through the straw at once, and several times I got large amounts to the point where I started to gag. After finishing the drink (barely), I continued to have a stomach-ache for the next hour. Don't go here for their shakes, super overpriced and frankly terrible.

Something new to the area. Shakes with candy in them, gelato and sorbet on a stick. The Watermelon sorbet was delicious and they had other flavors like capuccino, pistachio, chocolate, banana, sour green apple and more. THe shakes looked great and my kids loved them but I am not a shake person normally and I dislike chunks of candy in my shakes because of the change in texture so I only had a small sample. I will say this, the gummy bear shake tasted reminded me of a boba drink. THe other three people in my party all had shakes and all finished theirs which says something as I cannot tell you how often I find half drank shakes in my car or house from the kids. Prices are reasonable and for breakfast they have waffles on a stick.

It's pricey but it's not your normal frozen treats place. Everything is creamy and delicious. I think it's worth the money if you're looking for something out of the ordinary. I've had Oreo milkshakes before but this place makes it the best. And it hits the spot during the summer.

Attempted this spot for a boba fix. The slush mango shake was yum, filled with flavor and enjoyable. The boba is not good. When I asked the young lady for the original and not mango flavor I was given this brown sugar jello substance, not a fan. The price was extremely high for such a poor treat. Disappointed.

Being an early bird, I was the first of my friends to make it to hang out in Galleria Mall, where this is located. (It is in between Kay Jewelers and Locker Room) Feeling the need for something cold, I thought this was a perfect place to satisfy my cravings after seeing the reviews. Walking up to the register, I was shocked to not even get a greeting from any of the workers. After a few moments of awkwardly staring at the menu, one of them finally offered to show me a menu to look at. Taking a quick glance, I noticed how pricey some of the options were. I was originally looking to buy a gelato bar, but there were only 3 bars available and all were in one flavor! After some contemplation, I settled on getting a cookie overload shake. To my surprise, it added up to more than $7.00 without any add-ons, and the shake was barely the size of a Starbucks grande! Not to mention, the girl making my order didn't look like she wanted to be there at ALL. Not a smile or a word to me, she just made my drink with a frown on her face. Although I admit the shake was pretty tasty, it wasn't the best I've had. It wasn't worth $7.00+ and the mediocre service. I might come back to try again, but I wouldn't be going out of my way to come here.

Just tried this place with my boyfriend and it was absolutely one of a kind shakes! Absolutely delicious! The staff was friendly and I liked the new tech. They have a huge selection of ingredients. I recommend people to check this out! :). The dairy milk shake and the galaxy bar shake are so good!

We are from out of state and wanted to try something sweet! Dacia Merry took such good care of us and made sure we were happy with our ice cream choice! Thanks for being so sweet!

We went to the Galleria specifically to check this place out. We very foolishly ate dinner 1st...I don't recommend doing this. Anyway, we went right before closing. The owner was there talking up passing people & handing out menus. This really impressed me because this obviously a new establishment and the owner is clearly very passionate in seeing it's success. He was super nice & very helpful. We planned on getting gelato pops (the sticks), but we both decided on shakes. I wanted to try the PB/ Marshmallow one, but they use actual marshmallows and for some reason that didn't appeal to me. I would have rathered marshmallow cream. I ended up getting the Dairy Milk & my husband built his own with 3 Muskateers, M&Ms, & White Chocolate Kit Kat. They were both very thick...and delicious. Most places scoop in their mix-ins from tubs or jars...not here...they opened a full size of each candy bar. My husband remarked that he wished he had known this before ordering because there was a lot of candy in his shake! They have a frequent shopper card that is free. You get a stamp for each visit and earn freebies. It was a little pricey. $8 for each shake and they weren't big.

Gave this place another chance and I was pleasantly surprised with their Ferraro Rocher shake! My only complaint is that it's a little expensive for the portions but it's all good!

Was doing some window shopping at the galleria and stumbled upon sticks and shakes,which is located on the second level near the food court but across hot topic. We were warmly greeted by a very enthusiastic employee and the owner, who has a very strong UK accent. My first impression was that it's kind of a rip off of millions of milkshakes in West Hollywood except for the gelato sticks which I wasn't too impressed with but they do have half sizes for kids. We tried the coconut, snickers, pistachio, and chocolate sticks all dipped in chocolate and rolled in hazelnuts. Like I said.. It was basic. I wouldn't make a special trip just for this place but if I'm ever at the mall again, id try one of the sugary shakes or waffle sticks.

I tried the ferrero rocher milkshake and it was delicious! I just wish it was bigger for the price. Customer service was good!

I wish 3.5 stars was an option. Not quite a four, but definitely better than average. It's ice cream shakes (many based on different candy flavors) and gelato or sorbet on sticks. What's not to like? We had a mini shake with Lucky Charms cereal blended in. It tasted good. It felt like a good value. I'll likely patronize them again. So if you're at the mall and have a hankering for a shake or a sorbet or gelato bar, Sticks and shakes will serve. I will say though, they could use some additional signage regarding the options and their costs. It needs to be easier for their customers to understand what choices they have and their costs. Handing out menus is good, but large easy to read signage would be better.

Really good desert here. Great for the summer when you need a cool treat to cool off. Dacia was also very helpful!

These are pretty tasty shakes they have here. I had the red carpet shake and ah let me say that's the best red velvet shake I've ever had. It be nice if they had more franchises elsewhere like town square or outlets. I'm giving it 4 starts because the prices are outrages with the amount of qty of product. I don't think a ice cream should be 4$ and plus if you are dipping it into toppings. .50cents for half dip and a dollar extra if you want to dip the whole thing. ( it's not even a big Ice cream stick ) Seriously is that necessary? I mean your are already charging too much for a simple ice cream. The dipping and toppings should come included in the 4$ anyways 7$ are NOT ok due to the size of the cup :) oh well people will spend including me. I would only purchase the red velvet shake since there's nothing I've had that comes close.

Half of the menu is now unavailable. No gelato sticks. No cupcakes. The dole machine was also broken the last time I was here. I have never been able to get anything I wanted with each mall visit.

So I was walking by this place and I had to stop it looked so cute! I was automatically greeted , was given great recommendations ! Thanks to the young lady Karina working(which really had great customer service)I will be coming back to sticks and shakes to have the cookie overload she had recommended to me !

There's a reason why they don't post prices on the signs, because you'll pay 7$ for a medium shake! I repeatedly asked the lady to not mix it in the mixer because of a peanut/tree nut allergy; she continued despite my request not to. I just wanted the ice cream from the machine. She blended it with milk after my direct request not to. Then I was hit with a shocking price tag of 7+ bucks for a medium shake! Ended up throwing it in the trash, because it wasn't even tasty. Save your money and walk to the Dairy Queen around the corner.

The family was shopping in the Sunset Galleria this afternoon and we encountered this new location. The owners and the representatives were very friendly and outgoing and doing the things entrepreneurs need to do to lure people in to try new things. We saw the popsicle options but all four of us opted for shakes. My son ordered the Kit Kat shake, my daughter the Reeses Peanut Butter, my wife opted for one of the UK specials and I ordered the Chunky Money variety. My first qualm with this place is the lack of pricing available and with the ambiguity of the pricing of the specialty shakes. We did not know that there was a size option until we ordered and were asked "what size." I ordered "medium" for all of my shakes, but was charged for the "Mucho" size for all of them because apparently the specialty shakes are only available in the "Mucho" size. This should have been made clear to us when ordering and the cashier should not have asked "what size." The total for 4 shakes was $30! I understand that this is a novelty, but this was a bit pricey for me to make this a regular stop for me and my family. To add insult to injury, when asked to pay, the electronic tablet first asks what percentage "tip" to provide. I am all about rewarding good service and for tipping where appropriate; however, given the exorbitant prices and the fact that the servers are simply combining chocolate milk and ice cream in a blenders, I don't think a tip is warranted. Now, let's talk about the finished product. It took quite a while to get the four shakes out and there was no one in front of us after we ordered. There were 3 people making our shakes so you would think they would be able to get this out faster. Finally, we received our shakes. The "mucho" size cup is very small and does not live up to the term. The shakes were fine, but nothing special to write about. Certainly not worth the price. Nielsen's and Mr. D's Custard's products offer so much more quantity and are much better tasting. Not to mention, both these options cost $10 less than what we paid at this place.

Excellent variety of shakes and sticks. (gelato bars). Prices for shakes start at $4.95. The Snickers stick was $4.00. Staff is super friendly and eager to please. I will definitely be coming back.

This is now my absolute favorite place to get a shake! I asked the cashier what is popular here and what is her favorite? The very helpful very friendly and very beautiful, smiling, cashier told me they make churros fresh when you order them and they have Oreo churros. Oreo Churros?! Fresh?! Yes!! She also told me she likes to use the pistachio gelato and make a Oreo shake... BOMB.COM Sooo goood!!!! Thank you Karina!!

Tiffany gives top notch service. She's the only reason I return to this place. Excellent service with great snacks. Keep up the great work.

What a cute shop. The bright colors and clean layout attracted my partner and I right away. The gelato expert Tiffini was a customer service superstar. She went above and beyond to make sure I got exactly what I wanted. And now I know that I will definitely have to make this my number one choice when I'm feeling like a shake. The prices are to be expected by high quality service and product. With summer already cooking Vegas to a crisp this a clear choice for a cold refreshment whether you need to indulge or just cool down.

Finally got around to stopping by this place and was pleasantly surprised. It nice to get a sample of the flavors if you're not sure what you want and the quality of the Gelato and sorbet is very good. I had the butter pecan Gelato and the flavor was just like Thrifty ice cream. Thanks to Anthony for the friendly service and personality. I'll definitely be back.

My kids and I always have "Ice cream Sunday" and we try to make it different each week. We were all very happy with our choices. I highly recommend the cheesecake on a stick. What a great idea.

Stopped by here on Black Friday after shopping. Saw a Nutella shake under the favorites category and was excited to try it. The lady at the counter was very sweet when taking my order but once my card was swiped and processed she told me it would be a 10 minute wait. In my opinion, I feel that if there's going to be a wait then it should be told to the customer prior to locking them into their purchase. After almost 20 minutes I told her I wanted a refund. She said, "yours is next." After that interaction it was another 5 minutes. I understand that they were busy and understaffed but 20+ minutes for a milkshake? Insane. The milkshake tasted phenomenal and I very much enjoyed it but the long wait time will make me think twice about enjoying it again.

I am giving this five stars because of the customer service. Good customer service is rare so I am always impressed when I see it. There was only one person working and there was a stream of about six people at once so, the gentleman working was working as fast as he could. In the order before ours, he forgot to get the customer the stick of gelato before making a couple of shakes which resulted in her having to wait. Even though she was patiently waiting and not complaining, he soon realized his mistake. He apologized, and went to quickly retrieve her order at which point he noticed there wasn't anymore so, he apologized again, refunded her money and said she could pick any other stick for free! I thought he did a great job handling that situation. Mistakes happen to all of us! My order was good, a little pricey but, I don't splurge for desserts that much. The menu listed donuts but, I did not see them displayed anywhere so I am not sure if they were out or just too late in the day.

First time going today and I have to say I had an amazing experience. There was only one person working but I have to say she handled everything so great. She gave me the best Boba drink I have ever had and was so kind and friendly. I loved it today and will definitely be coming back. The visit was definitely worth it!

Sticks and shakes is one of the best gelato shops I have ever been too. Customer service was more than outstanding. Karina was such a great help with recommending popular shakes. She was quick and got the job done nicely. Cookie overload is now my favorite shake and I will be back!!!!

Staff is awesome, always nice. Always professional, especially Darcia. She always gets my order right and always has a smile

We have tried a few different tasty treats. We are very satisfied with the service and their shakes, cheesecakes on a stick which accompany toppings. There shakes are a little pricey but, it depends on what you add in. We will be going back.

I received the worst customer service here. At the beginning things were going great. We ordered three shakes in all and they only messed one up. When I questioned the shake the rudest employee I have ever encountered (no smiles, eyes staring evilly and rolling occasionally) offered to "remake" my shake. My daughter and I had already sipped it at least twice to ensure the flavor only to discover it tasted like vanilla which is not what we ordered. So instead of remaking the shake like other establishments would, this rude employee took out the straw, uncovered the shake and threw the contents back into the blender. I thought this was just wrong and unhygienic. At this point I just wanted a refund for the messed up shake. Apparently the employees are limited in what transactions they can do in their payment system and the only way to get my money back was for the manager (who I might say was not on site) to do it. After arguing with the rude employee and speaking with the off-site manager I was asked to send a text to the owner with my contact number so they can let me know when my refund has proceeded. Suffice it to say, after 24 hours and two text messages I have yet to hear from the owner. We will never return to this place and I recommend all others stay away!!!

My husband and I went there for the first time today! Great experience the owners were actually there he was really friendly! The shakes were awesome! My new favorite spot! Prices are good!

I went in the other day to buy a mango sorbet ice cream and the cashier "Karina" was very rude. She has such a disgusting face that makes me not want to go back there ever again. She didn't greet me upon my arrival and her attitude was just so mean! I always leave a tip but this was just a no-no. I'm going to have to give this place a one star. Hire a nicer girl or I won't go back again.

I come here every now and then with my 6 year old daughter I guess you can call us regulars and I love the atmosphere every time I come in! The staff is always so nice and welcoming. My daughter is a chocolate lover so she's always getting the chocolate gelato but with me I prefer a classic vanilla cone which they have in soft serve and as a gelato. However I see some of the reviews on this place and to my judgment it seem like these people don't understand the food industry or how a business works. I've worked in the food industry for over 20 years and I understand these prices. Coming from a gourmet authentic Gelato shop IN THE MALL the prices should be as expected especially if you're getting name brand and good quality ingredients. Note that people will make mistakes but to give this place such low star ratings is above and beyond and totally not necessary. I don't live in the Henderson area but I will never stop coming to this place! I always have a good experience and I think everyone else would if they would treat people how they would want to be treated. The employees are still human too some of these reviewers should remember that. I love this place and hope for longevity on the business and also for anyone who reads these bad reviews just remember that you can't base your experience on someone else's. :)

I have been here multiple times and on saturday night August 30th i was severed by a young lady with short hair. Very rude and i will not come back. I only visit places if i feel welcomed and i felt far from welcomed. That last two times i visited i ordered a big baller which was the first day you open and i was very impressed by everyone in the staff was nice and wonderful. The second time i came i ordered a red carpet which was amazing and the staff was wonderful. But how can great costumer service drop like that? You could clearly tell that she had no desire to work at this upbeat place. The prices are reasonable because you do get what you pay for. (full bars of candy in a shake) It takes a lot for me to write a bad review because its not the right thing to do, but i felt very uncomfortable and i do not want someone else to experience this. To be treated like this at a business is horrible feeling and i will make sure my colleagues avoid this place at all cost because of HORRIBLE costumer service.