Avni R.
Yelp
Went to this shop for the first time to buy a butane torch. The cashier told us that Newport was a good brand so we paid $40 for this TINY torch. Anyway, we use the torch once and it works. We try to use it again and it won't even fill up with gas much less let any out. We go back to this shop to exchange it, we weren't looking for a refund. The same cashier helped us and then himself said, "ya, Newport sucks." Why did he tell it was a good brand when we bought it?? He tried to fill it up with gas and turn it on, all was a fail. So we tell him we're not looking for a refund, just want to exchange for a working torch. He showed us another that was the same price but seemed crappy as well. So we decided to get the next one up for $10 more, we said we'd pay the difference. Cashier said no problem. He rings us up, we're expecting to pay $10 and change for tax, he tells us it's $52.08!!! We were like WHAT? We thought it was an exchange. He said "no, why would you think that?" And pointed to the door saying "no exchanges." We told him he sold us a beat product but he argued that it worked when we bought it even though it only worked ONCE. I don't even know why he proceeded to show us torches for an exchange that led us to believe we were getting one? He should've just started with, "we don't do exchanges or refunds." No need to try to fix our torch or show us more products to rob us more.
Needless to say, we had to leave, with $40 less in our pockets.
So we found another smoke shop just down the block, the owner said he would gladly refund/exchange what we bought if it had any problems, he also filled up our torch for us and tested it.
This place is a joke, do not buy anything from here and if you do, then test/check your product before purchasing!!!