Stockyard

Always a great experience at Stockyard. The team is friendly, knowledgeable, and genuinely helpful every time I stop in. They make the whole process easy, whether l'm picking up materials or just need advice.

I've worked in the rental industry for 15 years. And the first rule is to inform the customer of all the guidelines, so there is no miss understanding. The Stockyard rental was a total failure as being informed correctly of the terms, before I was sent a contract. It seems that when you rent equipment for 7 days you should be able to operate the equipment for 8 hours for each day you rent the equipment for. However, this is not explain to you when I clearly stated my desire to rent it for 7 days. What was explained to me was that I needed to clean the machine, return it with a full tank of fuel, given three different charges for delivering the machine and a bizarre explanation of the rental tax, that's a software issue. The staff is not knowledgeable on rental guide lines and explaining the rules to the customers. I basically was miss led and coast me more. Basically, they have been dishonest in explaining there rules, which I questioned them repeatedly.

Stopped in for some stone and was surprised how much stockyard had- tools, rentals, bulk material, you name it. Staff was helpful and got me loaded up quickly. Way easier then dealing with the big box stores.

The Stockyard team is absolutely fantastic, friendly and knowledgeable staff always there to help you with a large inventory of tools, materials and equipment.

STEER CLEAR OF STOCKYARD. I rented a track loader with a forestry mulching head (used to clear land) for one week (7 days). In addition to the rental, Stockyard required that I pay 10% of the rental for insurance. After 2 days' use, the machine developed a vibration in the mulching head. I stopped using it and emailed Stockyard. They explained that vibration results from hitting rock and breaking a tooth. Indeed, I had hit rock and broke a tooth. They sent a mechanic the next morning to replace the tooth but the tooth he had was the wrong size. He took the machine back and said he would either replace the tooth at the shop and return the machine or bring a different machine. He never returned with any machine. I e-mailed; no response. I called; he wouldn't even take my call. In short, Stockyard charged me for 7 days and provided it for only 2. They charged my credit card for the entire 7 days and refused to credit back any portion. I'm sorry I saw their ad. I'd never do business with such a company.