Smaly K.
Yelp
I've been here once before in the summer, and thought it was fun. They have nice private karaoke rooms and food service. So I thought it would be a great idea to bring my best friend here for her birthday since she loves to karaoke. I called over a week in advance to book a small room for a Saturday at 4pm for two hours (I mentioned I had a Groupon that I had purchased for two hours).
My friends and I walk into the place a few minutes after 4 and told the lady working there that we had a room reserved for 4. She said the host is getting the rooms all ready and to just hang out and wait, and that the guy host will come out and get us. We sat out in the lounge waiting. The place was not busy at all at that time, except there was a kids birthday party starting at that time because lots of kids were walking in for the next 30 minutes.
Well, after 30 minutes of waiting, we asked the lady/bartender we had talked to earlier how much longer we had to wait for our room. She said she had already talked to the host and he was still busy with the rooms and will get to us soon.
Another 15 minutes goes by (45 minutes from our reservation time), we ask the lady again, and she said that there is only one host, and they have a huge kids party, and that it is busy, and that they have a lot of drink orders to get for all the kids. And that he will get to us when he can. Obviously this kids party was booked in advance, so they should have been prepared, and knew that it would be busy.
After an hour of waiting, we were contemplating on whether we should just leave, since we already wasted an hour sitting there while we could have been doing something else for my friend's birthday. So, we ask the guy host when he walked out if our room is ready yet, or else we would just leave, The host tells us that our room was ready the whole time since 4; he did not know we had a reservation, and did not even know we were waiting for a room. He thought we were just sitting around and hanging out. We told him we had told the bartender lady in the beginning that we had a reservation at 4, but I guess she never really told him. He said she was new, but that's not an excuse for the bad communication.
I do not want to drag this review on, so...
-the huge kids party kept the host so busy, he could barely come check on us to take any food orders
-they were out of chips and salsa, out of the sweet potato tots that I've been wanting to try before I even got there, and they do not make any bloody marys, which the birthday girl had hoped for
-when we did order a couple of drinks and fries, it took a very long time
-and we were kicked out of the room after an hour, even though I had booked for two hours
So, the host had told us we could stay for two hours when we got into the room, even though we were given the room an hour late. But then, there was a party who had reserved the room at 6, and the empty room he would have moved us to, was given to another party. He did comp us for for our two non-alcoholic drinks and fries and the room, but we still had to pay tax and gratuity on fries and drinks (that we finally got after being kicked out of the room) and for two hours of room time (even though we only got one hour). Yes, I did not have to redeem my Groupon, but, no, I do not want to keep it because I will not be needing it. I hope I can get a refund from Groupon.