Lauren P.
Yelp
This weekend we celebrated my dads wedding and took a limo bus to several wineries, Stones Throw Winery being one of them. NEVER in my life, have I been so appalled by lack of basic human decency from a bartender, let alone TWO of them. This was 1 of 5 stops we had planned. This was the only stop to turn us away. There were 14 of us, with only 6 actually TASTING the wine. The others decided on beer or full glasses. We walked into the first building, not realizing it wasnt the tasting building. The old man behind the bar was a COMPLETE jerk to my dad and myself. He raised his voice and expressed that they werent the tasting room and repeatedly said "why would you think you can bring a party of 14 into a fine dining restaurant with no reservation." We said several times, we were just trying to sample wines, not eat. So we left and went to the other building where we were greeted once again with rolled eyes, head shaking and ATTITUDE. Mind you, we were in SUCH a good mood. We had been having an amazing day and couldnt wait to share our time together at this winery so we were not bulls in a china shop. Two ladies left and said we could stand where they were, which no, wouldnt have fit all 14 of us.. but it would have fit the 6 flights that we had wanted. "Do you have a reservation?!" came out of his mouth over and over with attitude in which we were like, "no we didnt know we needed one to sample wine" and walked out. Our bus driver had left us because he said when they arent excepting groups, they have a sign that says "no bus tours" So while waiting for the bus driver to come back, my dad walked into the first building to tell that man that they didnt want to serve us either in which the old man responded, loudly and full of attitude "did you really think we could accommodate a party of 14" Every time my dad would go to respond to him, he kept talking louder and over my dad. I have worked in the service industry for 15 years. I KNOW how you talk to customers, even if you disagree with them. ALL THE MEN HAD TO DO WAS SAY: "We are sorry, we cant fit a party of 14 right now but could you come back at xyz time" or "We are sorry, we arent accepting bus groups today as we are really busy" or "We are sorry, we hope you guys have a great day but we just cant seat you" you know... ANYTHING without an attitude. We are generous tippers. We are a fun group. We were celebrating a marriage. Had we walked in as 2 parties of 7 would that have made a difference? Had we walked in as 7 couples would that have made a difference? Ive been to this winery before and loved it but unfortunately, 14 customers and their families and freinds will not be returning. An apology to my dad would be nice.
By the way, the first guy told us to yelp him so here I am