Jonni L.
Yelp
I've always been familiar with Louisville Stoneware, and like it as a general rule. Over the years, I've picked up a few pieces at thrift stores, and vintage boutiques and love the versatility, style and usability in my home. All pieces have held up really well, even after multiple moves.
A few months back, I got this idea to collect Louisville Stoneware julep cups for my mother in law, after finding one at a sale for $4.00, here in Northern Kentucky. She has a little Derby Party each year and I thought "what a perfect early mother's day gift!" After searching high and low, and finding 5 at varying prices at various places (even Georgetown, KY), I hopped on Louisville Stoneware's website and saw that they had julep cups for sale (at a considerably higher price than I've paid thus far, but I've exhausted my search options, Derby day is quickly approaching, and I'm excited to give this gift to my mother in law!), so I emailed and received a very kind response, and when I called to place my order, the one I chose (the twin spires of Churchill downs) was in stock, and had just come out of the kiln this very morning after being sold out for several weeks.
The customer service agent, Alexa, couldn't have been more helpful, or more kind--in fact, she was the original responder to my email regarding in stock cups if I chose to drive the hour south to Louisville.
I'm very pleased with my experience and will happily visit the shop when I get back to the 'ville.