Steven S.
Yelp
RUDE. OBSTINATE.
My wife, my toddler, and I recently moved to Saline from Ann Arbor and have been looking for a local place to enjoy, and decided to give Stony Lake a try.
First off, there was a mix up with our beer order, which I can take responsibility for. I grabbed my wife's beer on accident. However, that beer, her beer (the session ipa) was off. We both agreed there was something definitely wrong with it. So, when I went to get a different one, they actually poured the same beer (gross session IPA), on accident. So, two poured (gross) beers went to waste. We figured it out though, got the 11th hour IPA, and it was good.
Until I got my bill and they charged for the 2 returned beers.
After bringing this up to the brew master, not only did he REFUSE to test his own beer, but he made it seem like we just didn't' like it. After I tried to explain something was off, he pulled a 10 dollar bill out of his wallet and says "I Get it, times are tough" and tosses it on the bar
YOU'VE GOT TO BE KIDDING.
So I obviously just walked out after that. Feeling majorly insulted, I needed to call this guy and explain what he did was wrong. At which point he tells me they were pushing the last half of a 2 month old keg, ADMITTING WHY THERE WAS SOMETHING WRONG, but still he can't get over his ego and just say sorry for being an ass. I could care less about the 10 bucks he tried to give me (which didn't actually refund the amount we paid for those beers btw), I just wanted a sincere apology and an acknowledgment of the issue we brought up. But nope, "We don't give away free beers" is what he says.
So, my wife hops on the phone with the guy and explained to him that he just lost weekly customers going forward, he expresses a little remorse, expresses how they are going through tough times, but then ends the call with "We do things differently in Saline" and then laughs at her.
GET REAL.
This isn't about a refund, it's about being a respectable business owner. Check your product if somebody points out an issue. Don't gaslight your customers. And don't pull the whole "We do things differently" card. I'm honestly still wrapping my head around this experience.
This was not just a bad look for his business, but a bad look for Saline in general. The other beer was actually pretty good, but whatever, we won't be drinking it. Good luck with this place. You reap what you sow.