Pad F.
Google
I've walked past this place numerous times since I've been in the neighborhood and it's always filled with a bunch of tourists in groups of 10 or more. It's business like this that have turned this neighborhood into a tourist trap. I decided to try one of their beers and I now have a $50 authorization on my card for coming in to get a single beer and settled the bill there and then and no tab. This is absolute BS! I'm never coming in here again. Credit card companies are offering businesses incentives to do this nonsense where they authorize a bunch of money on People's cards. There was zero warning from the bartender that this was going to happen for a single beer. It is absolutely absurd that you're doing this and using a point of sales system that thinks it can authorize this kind of money. Your business endeavors are yours alone and to not even warn people that you're participating in this nonsense is deceptive trade practice and absolutely ridiculous! There are people living paycheck to paycheck and this is dishonest, despicable, and detrimental to people expecting to pay the price tag--not tie up their hard earned money with an undisclosed holding! There is ZERO rationale for this crap. NONE!!
Following day edit after seeing reply:
Rob,
Your response does not address what actually happened.
I was standing at the bar, ordered one beer, explicitly told the bartender I did not want to open a tab, and closed the transaction immediately. I signed a receipt and tipped. This was a single, closed, pay-as-you-go bar purchase — not table service, not order-and-pay, not a tab, and not food.
Despite that, a $50 pre-authorization was placed on my card with zero warning or disclosure.
Everything you wrote about walkouts, tabs, QR ordering, and food service is irrelevant to this transaction. A tab-protection policy does not apply to a closed, one-item bar purchase. If your POS system is configured to run closed bar sales as tabs, that is a business decision — and customers must be clearly informed before their card is run.
If I had ordered multiple beers and paid individually — something many customers do specifically to avoid tabs — I could have had hundreds of dollars tied up in authorizations. That alone shows the policy is being misapplied.
The issue is not whether pre-authorizations exist in general. The issue is:
• No tab was opened
• No disclosure was given
• A large hold was applied anyway
That is not standard practice, and it is not reasonable to expect customers to “inquire” about whether a single beer purchase will trigger a $50 hold. Disclosure and consent are the responsibility of the business.
Your personal history, staffing levels, and profit margins have nothing to do with a real-time transaction being processed incorrectly. This problem was created by policy and configuration choices, not customer behavior.
I will be disputing the authorization with my bank and updating my review accordingly. I stand by my original point: this is a tab-protection policy being applied to a non-tab transaction, without warning.
Get real. I'm sure that BOLI and the customer protection agency are interested in this kind of situation as well.