Chris L.
Yelp
I've heard lots of good things about this place, and the food was quite good. Unfortunately, the service was flat out terrible. Entering the restaurant and just trying to talk to the hostess was the first frustration. She was clearly overwhelmed and couldn't decide where to seat anyone,which of course compounds as each new group arrives. We gave up and sat at the bar. Once there, the bartender at our end of the bar appeared to refuse to wait on two people. She saw us, looked over repeatedly, but apparently decided a group of two wasn't worth her time. Guessing she assumed the tip wouldn't be big enough. After 15 minutes, a bartender from literally the other side of the bar (worth noting the bar spans a huge length of the restaurant) came over and asked if anyone had helped us yet. We ordered, but it took another 10 minutes to get our drinks. So finally, after 25 minutes, we have two drinks. Ordered five minutes later since we had plenty of time to look over the menu. A couple of our items came out, but we never got our appetizer. The helpful bartender (the one who came over) ran back to the kitchen three times before they finally got it out to us. At this point, we paid the check immediately so we could leave as soon as we were finished. The food was great, don't get me wrong. Steakhouse burger was perfectly cooked, and the tap fries were wonderful. Our helpful bartender apologized to us repeatedly because even she could tell the service we'd received was complete garbage. I really hope they don't pool tips because she deserved 100% of the tip that night. She really was great and is the ONLY reason this place is getting even three stars. I don't care how good the food is, if the service makes me want to leave and never come back, you don't deserve a good rating.
So for now, five stars for food, one star for service. If you go, be sure to give yourself plenty of time in case the service is just as bad as it was for me that night. Hopefully they get their act together. It'll definitely be a while before I consider giving them another chance.