Manifest G.
Yelp
My son and I came here one night last week and had the one of the worst experiences I've ever had in a restaurant. I sent an email to management in hopes of a resolution to no avail.
Our server Thomas B was terrible. He had us waiting quite some time for him to greet us initially. I was interested in the pretzel stuffed burger and asked him a question about the cheese in the bun as the burger has a pretzel bun "stuffed with cheese". I asked him if it was really melty and had a cheese pull, he answered condescendingly with "that's kinda the point". So, I ordered that with smoked gouda and onion on top, MINUS the bacon. My son ordered the same burger, as is. We both ordered our burgers "pink". When our order came someone else delivered it and nobody had brought us ketchup/mustard beforehand or with our meal so we waited a while for our server, Thomas, to come check on us as servers usually do once you receive your food but, he did not. He was too busy going back and forth between the same two tables. It appears he was the only server however, he only checked on two tables and left the rest of us ignored and unattended to.
Not only did they forget about us, Thomas got our orders WRONG. My burger had all the things on it, including bacon. I don't eat pork at all and that would have been a fun night had I ate that burger. My son's burger had no cheese, no onion and no bacon. It was late, my son and I had a long day, we were hungry, and just wanted to go home at this point. Since our server was not checking on us nor was there anyone else to help, I asked the bartender for ketchup/mustard. My son and I decided to just switch burgers because we don't like to send food back, people do weird shit to food when it gets sent back and we were hungry . . . He ate my burger and I ate his with no cheese and my onion added. The burgers were not the slightest bit pink, they were DONE done (and cold at this point), the bun had ZERO cheese pull, I honestly couldn't even tell there was cheese in it and I had a cheeseless burger. There certainly wasn't enough of a remnant of cheese to deserve such a rude response from Thomas when I asked about the "cheese pull" in the bun. There was none. Not a bit.
Thomas never checked on us, not even ONE time while we ate our food. He didn't even look our way. We sat there with empty plates in front of us for about 10 mins before he finally came over. He asked if everything was ok so I told him about the burgers being wrong, the lack of cheese or cheese pull in the buns, and the lack of service on his end and all he said was, "Aw, that sounds frustrating" and brought us our check. Instead of making a scene with this server who clearly gave ZERO fucks, I took it up with management but they are not responding to my issue. I want my money back. I circulated about $45 for two wrong burger orders, terrible service, and cold food. This is not our first time eating here but, with how this has been handled, it will DEFINITELY be our last!! Thomas B, start writing your orders down and check on ALL your tables!! Better yet, maybe find a new line of work, I don't think serving is quite for you . . .