D S
Google
Spent $1538.42 for no travel.
Terrible customer service. Any apparent ticket price savings are a false economy.
No valid tax invoice for the full amount. Many emails, many phone calls. Despite 3 months notice, no refund for a medical cancellation despite provision of a medical certificate 6 weeks in advance.
If zero or minus stars existed they would get that.
I paid $1538.42 on 14/10/24 for return flights to Bengaluru from Brisbane for 2/4/25:
1. Would not provide tax invoice initially
2. Would only provide tax invoice for the cost of the flights, not for the booking fee, $1395.88.
3. I required hospitalisation and was significantly unwell and wrote to Student Universe via email on 4 occasions from 28/1/25 to 17/3/25, asking what to do about cancelling, then telling them to cancel and then providing a medical certificate, and following up. The replies were boilerplate responses of no use or relevance.
4. For the same reason I called them 4 times on 13/3/25, 17/3/25, 21/3/25, 27/3/25 and was on the phone for a total for 1hr 25 mins. Each of the first 3 calls they said I could cancel and were aware I had provided a medical certificate. The final call they offered me a choice of a guaranteed reduced refund of about $500 (which sounded very off-the-cuff) or wait for a full refund less booking with a risk it may not be granted because it was too late, even though I had been trying to cancel since January for an April flight.
5. They said that any refund could take 10-15 business days, which by the time of the final phone call would have meant at least a week after the flight departure
6. To this day, 31 May 2025, I still have not received any refund.
