Shawna C.
Yelp
I cannot stress this enough: do not trust this company with anything you care about.
I signed up for one of their dye baths and was genuinely excited, I thought it would be a fun, creative experience. Instead, it turned into an absolute nightmare:
* My items were marked "ready for pickup" back in July.
* Because my car was totaled, I asked for shipping. After being ignored repeatedly, I finally got an invoice and paid for shipping on August 5.
* After that, It took weeks of chasing them down to get tracking, and when my package finally arrived, my shirts were missing.
* I emailed again and again, even wrote to multiple email addresses. I called. I literally had to beg for updates. Every message was ignored.
* Finally, after I got a manager on the phone, I was told point-blank that they could offer me no help, no solution, no game plan, and no accountability whatsoever. Basically, "tough luck."
This is beyond unprofessional... it's insulting. They lost a one-of-a-kind shirt that meant a lot to me, took my money, ignored my attempts to resolve it, and then openly admitted they had no intention of making it right.
If you value your time, your money, or your belongings, stay far away from this company. There are plenty of businesses that care about their customers, stand behind their work, and operate with professionalism. This is not one of them. I have already filed a chargeback.
They don't just dye clothes -- they make them disappear.