optimizing visions
Google
Customer service is a key factor is you want your business to thrive. How customers are treated at your establishment fosters the likelihood of them returning far more than a service or product. A customers shouldn't walk out or away from a establishment were they come to patronize, support, and spend money feeling mistreated, unwelcomed, or under served. I discovered this restaurant online yesterday, drove 25 mins and I arrive 10 mins early. I place the first order in person, me and one other person are the only ones there. I was told to sit in the car they would bring my order to me, 30 mins later customers start walking up some are getting orders some are waiting. I get out the car to see if my order is ready, I see a togo order on the counter. One hero cashier is running back and fourth making orders in the back and taking orders in the front. Meanwhile my order is sitting, I get his attention to see if that's my order waiting. He get passive aggressive about he has a lot of orders, go to the back fixes 10 orders, bag them up, comes back to the front, passes out orders to other people then mentions I wasn't the first to order. Also, the initial cashier comes out to take my order looks me in the face an says "Sup" awkward moment. I speak and I tell him this is my first time and he is still stares at me. I have a business myself, anytime someone leaves or enters my establishment I greet them and with hello, how can I help you today, is this your first visit, and let them know about the my company far as services offered, time length of establishment, and offer $5 off the first visit. To wrap this review up the food was 2 star and the service was awful. Every customer matters, servant leadership should be enforced within the culture of the employees from the top down. Servant leadership is prioritizing the well-being of others, showing empathy, and concern over personal self-interest.