Subway

I had a pleasant experience here a couple of days back when I ordered the tuna subway. The girl working there I assume a student was very helpful in guiding me to choose what to have. I had some issues ordering through the app but she helped me order it and was very patient with me. I live a little far from this place and have other subway choices close by but I will definitely choose this and drive far for their service.

I had a great experience at this Subway! The customer service was excellent, and the front staff member was extremely helpful in guiding me to choose the perfect sandwich. He was friendly, patient, and made sure I got exactly what I wanted. The store was clean, the food was fresh, and the overall service was outstanding. I definitely recommend this Subway to anyone looking for a great meal and great service!

The food is generally well made. The issue is, don't get anything before 12PM as they tend to serve you yesterday's stale bread and cookies. When this happened to me, each time they told me to contact subway support instead of fixing the issue. They make the bread and cookies in house so it seemed like a delay tactic.

Staff was nice and food was ok, but the place is falling apart. The bathroom was absolute filth and the light didn't even work. Not sure how people are supposed to enjoy their meal in such a cheap location. It shows owners don't give a crop about their business, just that it gives them money.

This subway is AMAZING - highly recommend! They were able to accommodate a large order of subs on the spur of the moment and even threw in complementary dippers! Restaurant was extremely clean - service was fantastic - 30 foot longs ready in 20mins! If you need great subs for one or for a large group this is your go to spot!

Not a good showing of a subway. Now, don’t get me wrong, I don’t hold subway to any sort of a high standard, but this location was having a ROUGH day. I went in about 12:20 and didn’t really get finished ordering for nearly 15 minutes. That is too long for a Subway. There were two employees, which in general is plenty…but not when one is in training and is having a difficult time understanding the orders. They were trying their best but even the people ordering had to help out and point to the items they wanted. I could tell the other employee was getting frustrated, thinking it would be easier for them to do it themselves. But I eventually got my good and it tasted like subway, which is good.

The meat seemed undercooked it made my stomach hurt right after, vegetables don't look fresh at all and the break was soggy. Just not good to eat the people there were nice though but wouldn't come back .

Conventional thinking is that every Subway restaurant is the same. Not true. The Subway at Broadlands is one of the best I have ever dined in! It was clean and fresh looking in every respect. I really like the soft lighting used instead of the bright white lights. The special touch is the small heart-shaped artificial plants on each table--I have never seen these at any other Subway. Thanks for making my meal enjoyable when I traveled out to your area over the holiday weekend! Visitor from Alexandria, Virginia

Giving five stars for the friendliness of the staff. My son is a regular and they always treat him super nice.

I Will not be coming back again. I had a simple request and was told no. I will no longer be patronizing this location. Customer service is not paramount to the staff.

Extremely rude and disgusting staff. I asked for a chicken salad sandwich and the woman heated up mayo and rotisserie chicken in the oven, which is exactly how mayo spoils. She then argued with me that chicken salad should be hot... great service. After asking her to remake the sandwich without the oven involved, she threw all the toppings already added to the previous sandwich into the toppings bins. Hot mayo and all. Either fire the staff or let the health inspector drop by for lunch. Either way, gross and disappointing.

Excellent ambience , service and fresh bread always very friendly staff and will visit again .

Terrible quality. So stingy with the ingredients. This is the worst Subway location I've been to. The ingredients were unreasonably skimpy. I ordered a roast beef sandwich, and they barely put in any roast beef - there were a few measly pieces. Worst of all, the bread had an old stale taste - the bread was hard and dry and tasted like it was many months old.

Everytime I and my daughters visit this Subway branch, it's always a good experience. My daughter love All American Sub and the person behind the counter always remember what they like.

Extremely rude employee. I asked him if I could use the bathroom before I ordered a Sandwich and he said "no" and I asked why and he said "because of COVID". I said "all the other shops here have accessible bathrooms" and he responded "then go there!" So I did. I get that covid is messing things up and I'm not expecting red carpet service but that kind of response unnecessary. One tuna sandwich hold the attitude. TL;DR - go to Wendy's which sucks a little less.

Came in at 2 pm for a quick to go sub. Upon arrival, there were two people eating subs, but no one behind the counter. I had to wait for about 5 minutes before anyone showed up. I was thinking I would have to get behind the counter to make my own sub. So I ordered a foot long Turkey on honey oat and it just took her forever to prepare and get it heated and put my requested veggies on top. I had expected to be in and out of there but literally took me like 15 minutes from the time I entered the store. Should have gone to the drive-thru Wendy's, as they are much quicker, but I wanted a sub. I'll rethink that the next time I'm in the area and am hungry.

Zero stars would be more appropriate for this Subway clown show. About 2-3 months ago I went to this location to order a meatball sub. The woman behind the counter put about 4-5 of their tiny meatballs and no sauce on the roll I said really, there's plenty of room left for a few more plus some actual sauce wouldn't hurt. The owner walked over and he said what's the problem and I explained that the meatball sub I just ordered looked NOTHING like their misleading ads. He whispered to her to add some. I paid and left. Last week, stupid me again went to this same Subway location and the lady behind the counter asked what I would like. I told her a footlong meatball on italian bread. Just then, the same guy, an Indian man walked up and said we don't have any meatballs. It was complete BS. He recognized me and decided not to serve me. I proceeded to another Subway location and was treated nicely and I got my meatball sub. How Subway in general hasn't been sued in a class action suit is beyond me. The subs never look like they do on TV and on the pictures in the stores. There are plenty of other Subway locations to visit and avoid this one in Ashburn. The guy is a little creep.

This is a Subway I don't normally go to eat at. I order their 5 dollar footlong of Black Forest Ham. There is even a little sign on their board that says it's a 5 dollar foot long. She rings me up for $6.10. I tell her that's not 5 dollars plus tax, that this is a 5 dollar foot long. She says they don't do 5 dollar footlongs anymore. I point to the little sign and say,"Yes, you do." She tries arguing with me some more. I just look at her. Finally, she rings me up for $5.29 and I head on my way. Never had a problem with Subway like this before. Lame. Beware of them trying to overcharge you!

I just went to pick up an order that my wife submitted through the Subway website. She texted me the confirmation information from the Subway website to show at the counter. The person behind the counter told me that wasn't good enough. I needed to provide the email confirmation to get my food. I told them that we had not received the email and asked if they could accept the confirmation number from the screenshot, but they refused. I asked to speak to the store manager and the person behind the counter explained that they were the manager. I then asked for the owner's contact information, and they refused, stating that they could provide me with the Subway Corporate number if I wished to file a complaint. Instead of attempting to help resolve the issue, at one point, the manager simply walked away from me and sat down in the back. Upon walking away, they stated that they didn't like the way that I spoke to them. I admit to being frustrated and somewhat demanding at this point, due to the "Manager" being so argumentative. The "Manager" never provided me with the corporate number. Although my wife never received the confirmation email, the money was immediately withdrawn from our bank account, and I never received my food. I have been a regular customer of Subway for close to 40 years and have never been treated so poorly. It's amazing how one terrible experience can ruin a decades long relationship with a customer. I know that I will never give this location my business again. I'm going to wait to see how the corporate office responds to my complaint before deciding whether to do future business with the Subway brand. I don't think that anything short of firing the "Manager" will satisfy me. Please use the following link to file a complaint with the Subway Corporation. https://www.subway.com/en-US/ContactUs/GuestCare

The owners are amazing people. The costumer service was supreme and their ability to work with us was superb, but their ability to talk with us is what makes them stand out. Subway will always be consistent no matter what, but this location makes it better with the amazing staff. They don't see you as dollar signs but rather people. Amazing costumer service.

I will never come here ever again. If you ask a little more veggies or sauce, he said that he would charge double. The person behind the counter seemed very rude. After eating, I came to know that vegetable were not fresh.

The management is rude! They ignore you even while patiently waiting to place an order. I placed a post mates order and was told it would not be honored although it was already paid for. When showing proof of purchase I was then told it could be a random screenshot. The manager did not even try to help figure out what was going on. I USED to go here all the time. No more!

Went there yesterday and they were out of everything. Went to the other Subway in Ashburn no problem. This is the worst managed Subway I have ever been.

this Store is completely Awful, poor customer service. Owners leave to employees at this place, and they do how ever they like, no Hygiene maintained. also there is a guy Edwin, who is trying to over charge customers, it happened to me a week back but didn't pay attention, this time I was waiting to see if he repeats and exactly he charge $4.5 more, when asked he initially argued and then showing him prices on display he then says its hard to remember prices for all. don't feel sorry either, how much Awful to experience this from Subway. and sometimes these guys sit in back and don't even care if customers are waiting, never seen subway without employee at the counter. Beware guys.

I can get as many selections of sins and chips as I want and I would always try new things, in all, I've always liked this place and I've never doubted trying new subs...Always be open to new things! (in this case, subs)