Subway

So me and my boyfriend stopped in at 10:20 ish am and the doors were locked. The sign said they were open at 9 and the open sign was lid up. The employee named BEN, ignored us when we knocked on the glass, and then proceeded to do whatever he was doing. A few minutes later another person opened up the door and we were led inside. Then when we were ready to order, my boyfriend politely said can you take our order and BEN scoffed at us and sighed. He made the atmosphere VERY uncomfortable and unpleasant. Not to mention he was very short and hasty with his words. My boyfriend asked some simple questions about what kind of bread they have along with what kind of cheese, he sighed yet again, answered shortly and then proceeded to make the sandwich. If I could give no stars, I would. What kind of establishment lets the workers treat their customers with such disdain. The food was alright, definitely not worth 23.30 dollars. I got a half inch flat bread and my boyfriend got a 12 inch sandwich. No drinks, no chips, just the sandwich. I will not be coming back to this location.

Attention owner: your store location can’t be found on the subway app. I noticed your online rack was 100% empty at 12:30. You are losing business. It was missing over a month ago too. The other 5 mile store is the only one on the app. Thought you might want to know.

Front sandwich guy, kind of blonde hair accuses me of stealing lemonade. Argued me down and made a scene. Watch the camera. You can clearly see I never even pressed the lemonade down. I don’t know, must be racism. I’ve never had such accusations pushed against me, I even tried to show him and he didn’t even bother to look. Horrible look for the company. Seriously.

The signs on your door say you are open until 10 Monday through Saturday, as well as your website, so why when I show up at 9 do your workers tell me you're store is closed and look like they are planning on leaving, horrible customer service, change your times online so people don't waste they're time coming here

ordered online and the sandwich was thrown together, a boat load of banana peppers and ranch dripping out. Couldn't even hold the sandwich without ranchy hands. These people do not know how to make a sandwich.

hi I came at 930 and the whole shop was closed but was supposed to be shut at 10 and i am suffering. so hungry. need food

Really weird vibe👦 😕 here. We stop n for a bite 2 eat 😋 😤. We asked the guy working here what the Friday special was. He told us it was Tuesday.....( it IS Friday). Lol 😆 😂 😅 choose another Subway. Then proceeded 2 say no it's Wednesday, it's Thursday, no it's Friday!! Finally 2 days special is tuna half sub 😋 😍 combo for $5.99. We walked out!!!! 🤪😜😷🤥

Came to get some dinner at 9:20 the store says it closes at 10:00 but the doors closed and locked with lights out. I made eye contact with an employee sitting at the counter, and she acted like no was there and when straight to the back. Seems to happens often with the night shift at the Livonia very disappointing. Bad customer service!

young lady working tonight was very rude and had no personality. We had to ask if she would take our order as she just stared blankly at you, and she said, "well I'm not doing anything". She also did not even offer to toast my sub before adding condiments. Disappointed.

The company policy for subway is a weird situation. You buy a footlong sub that's let's say a BMT. But you get two different breads. Well that doesn't count as a footlong sub. Because of the different breads. So then your charged 2.64 more because of the different breads. How dumb is this policy? And too make matters worse the employees. Two different employees treat this situation totally different. Hey Mr. Manager even after my phone call with you I still think this policy incredibly stupid. And all it really is a cash grab on Subways part. I'll eat in the future any Subway but yours!

Me and my coworker went to get subs, we were about to pay and my co worker asked for another cookie after this man took his gloves off, whoever was working on 6/3 at 12:00 was absolutely so rude, no professionalism. Shaking his head because i asked for a cookie. Also making comments to the other person working in front of us, had an attitude the whole time he made our subs. Please dont get an attitude when im giving your company your working for my money.

Worse customer service experience ever. The employee Lauren didn't want to be at work today and it surely showed. Subway shouldn't have made her work today cuz they surly lost one true and dedicated customer. It was truly unacceptable to serve a burnt bacon sandwich. The app didn't work employee didn't care, a customer in line had to take the time to help me. Subway needs to educate their employees on promotional offers before they are sent to the consumer. Also they need to make the employees familiar with the app and online payment method. So the customer isn't inconvenience or double charged for what was already paid online. Unless this location is scamming people while double charging them. Just be aware of this location and don't expect good customer service!

This is the worst Subway I've been to. I always order online and every time I go to get my sub they haven't even started on it. They always say that they're sorry and they just got the ticket, no matter how long it's been. Almost every time the subs are wrong as well. Just got one sub missing the cheese and meet and another missing toppings. The manager is a joke. His employee asked about the cheese being out and he said he he thought he saw it out but he didn't know. This manager was standing there doing nothing instead and going to grab the cheese so the sandwich maker could make the food. They had 4 employees in there including the manager and still couldn't get things right. By the way there was only one person in the store when I walked in.

I love this subway, I recommend:) great service, very welcoming gentleman working and always have a smile on their faces

Usually I like this place but today the workers were kind of rude and seemed very annoyed and I ended up finding 2 gross long hairs in my salad. I feel like this subway location just need more passionate and friendly workers who wear HAIRNETS or something... lol. Kinda don't really want to go to this location anymore to be honest

I get it... its not a steakhouse, it's a Subway. Even so, let's cheer up a little people! You are making tasty subs and salads for many to enjoy (not to mention it's Christmas time) so stop looking like you are about to bang your head against the bread baker and greet your customers with a smile! Don't act so annoyed when I have more than 1 sandwich to order. And to the head sandwich artist here - please, for the love of god, button your shirt. Chest hair is not considered a "Jared approved" healthy topping option.

If you want something toasted, don't order from here. Their toaster will warm your food but it does not get toasted. I ordered a sub double toasted, thinking it would actually be toasted. Wrong! Just warmed. It was not very good. Get a new toaster already!! Unless you guys dont know what toasted is....here's a hint....it will be slightly crunchy...you know...like toast.

It's such a wonder how subway is declining in sales. I stopped in at 9pm to get a sub and you'd think I was walking in ten seconds before they closed. The first guy I saw stared at me like I just kicked his dog, then calls to the other guy "can you help her." Then I get to the counter and notice everything is broken down and a disaster. The guy who made my sub was nice, only reason for the second star. As I am leaving I can see the rude guy staring me down in the reflection off the window. It was a very uncomfortable experience to say the least.

The employees usually get you out in a timely manner. However, when you get a sub toasted, it's not actually toasted, but warmed. That is a disappointment!! I don't want a warm sub, I want a toasted sub!! Guess you have to tell them double or triple toasted. Maybe they need a new toaster.

Clean, fast, sandwiches fixed how we like it. Well stocked with your typical Subway menu items. We eat here on our lunch break from work. Nice little dining area. Don't forget your subway card to collect points for free food.

My friend use to work here, and I would go here all the time to get food because I thought I would get a hook up. I forgot that my friend was kind of a jerk and played by the book, always charging me full price. Awesome friend, right? Well, I am not mad. He stopped working here, but I still come in here every so often. I still see familiar faces, and I don't think any of them ever learned my name or who I was, but I am treated no different from any other customer. I get great service, and for the most part the employees (mainly college students) are really nice. One time I did come in around 9:55 p.m. on a Friday night, and I got a look of "Seriously man?" I know that feeling all too well. I use to work in food myself, and I know how a last minute customer can be while trying to close up. I had no gripes, and for as late as I came in they were still pretty friendly and as I was leaving asked me to have a great night. Obviously we all know Subway food. I have never experienced stale bread or ended up with a smashed sub (except for my friend one time, and it was a joke and he had another sub ready for me on the spot). These guys do like to try and make customers smile and try to enrich the customer experience, and I will say that I appreciate it. Beats the awkward stand in silence while someone stares at you! My friend may not work there anymore, but I still keep coming back. I think that says enough in itself as to how the experience is here!