Kimberly L.
Yelp
[Review #108]
This review has nothing to do about food, but for their customer service. Today (11/08/14), we were on our way to Universal Studios Hollywood (from an unexpected change of weekend plans last night)... just before we get through the parking gates, my baby girl vomits (like the hurling effects from the movies), not once but twice. :-( H likes to be clean so the ickiness didn't help.
Thank goodness for Yelp, which lead me to this 24-hour Subway. :-) Typically, restaurant restrooms are for customers only, but I found that they're generally sympathetic to kids... however, mine was not only stinky but also sticky. I apologized profusely before asking to use their facilities & promised to keep our mess to a minimal.
It took me almost 20-minutes to clean her from the neck down, & changed into clean clothes (as a parent, I always keep a spare change of clothes in the trunk). I wanted to pick up a bottle of ginger ale to settle her stomach but they only had Sprite, which was ok but they suddenly had a flood of customers & went next door to a donut shop that had ginger ale.
Your sandwiches are cheap & satisfying... but today, you helped better a sick child's day that was the pits. Her spirits were immediately lifted once she was cleaned. Thanks Subway for making my day...