Subway

Located right next to gate A60 and across from gate A61, also next to Popeyes Louisiana kitchen and restrooms. Lettuce and spinach looked like it could be a little more fresh. Efficient service at 825am with not too big of a line that seemed to be moving pretty smoothly. Awesome staff, delicious toasted 6 inch veggie delight on multi grain bread with vinaigrette. Best value for a healthy snack if you don't add on the crazy extra cost of sides or drinks etc. You can be out of there with a decent tip too for under $10... but if you do want to splurge they had some spicy dill pickle chips for a limited time that looked tasty and of course who doesn't love cookies?!.

I wasn't happy with the freshness. The way they make the sandwiches in their stores needs improvement. First, one lady prepares the bread, and then another person adds the veggies and sauces. It took a long time because there were about 20 people waiting in line. The first lady was fast, but the second person was slow, making the whole process take 15 minutes. Some people even left because they got tired of waiting. I don't understand why Subway doesn't try to make things better. Nowadays, I've seen other stores using kiosks where customers can order and pay on their own. There's a system called ORO POS that does this and it only costs $20. Subway should think about getting a better system like that. Also, they need to make sure their food is fresh.

This is the 3rd time traveling where this has happened at the Detroit airport location. Absolutely ridiculous the staff tells people they are closed at 8pm so they can stand around until 9 and get out early. On 12/18/24 you had 3-4 staff working I have pictures as well. So rude, frustrating and disrespectful to us as the customer and also you as a business owner paying these staff hourly to turn people away. I travel with my family frequently and this was the icing on the cake being the third time. Completely unacceptable as a family who probably eat Subway 3 to 4 times a week normally during the week and at this point, I think we’re just done.

Absolutely one of the worst experiences for a fast-food restaurant. I looked into the restaurant, debating on whether I should even get in line as I watched the line's speed. I made the decision and entered the line. From there, there was a couple in front of me. They were ordering two sandwiches. Two people were working, not talking to each other. The person making the sandwiches was utterly disinterested in the couple's words. She even went as far as she was watching the TV behind me. Watching her slowly put on each piece of meat and any other Subway, I saw that the sandwich would have been completed by then. The guy that was there was making tons of bread... But there was no reason to make bread because as I stood there through the 10 to 15-minute process to make 1 to 2 sandwiches,, 8 to 10 people had come into the store by the time the worker had gotten to the vegetable portion of making the sandwich the people that were in line behind me left. After I approached the counter, I inquired about getting a meatball sub she stared at me, blankly paused, and then stated that she could not make the sandwich. I inquired why she said they were out of meatballs. I said okay, can I get an avocado turkey wrap, she stared at me again, her body language clearly indicating she did not care. She told me she couldn't make that one as well. In astonishment, I just told her to forget it and walked away. I would not recommend going into any subway at the Detroit Airport.

Horrible experience. Arrived about 2 hours before my flight to grab a bite to eat. It’s a moderately long line as expected for an airport but it’s quite obvious it seems the employees are acting strange. 2 workers were goofing around and live-streaming on TikTok for the entire duration. I waited for about 15 minutes before I get there and I’m greeted with passive aggressive attitude the entire time, getting eye rolls and the workers giving each other a side eye when I asked for most of the veggies on my sandwich and the workers getting irritated when I asked for an extra napkin. Some kind of joke so they get reactions from their audience or something. Unreal. I don’t eat at Subway much but this was pretty irritating. Luckily I found the live a couple minutes after I got my meal and noticed they were still goofing around. I do NOT recommend this place unless there are different employees manning the front because this experience sucked.

I only leave this review with the hopes the manager sees it & hopes to improve their business. THIS IS THE WORST SUBWAY IVE EVER BEEN TO. 0 stars. The staff practically laughs at you for wanting to order there, they are super rude and in their own world. Not acting like they’re on the clock at all. The sub was so bad I almost couldn’t eat it - which is crazy because subway is a standardized menu I know it’s the only option in the airport but truly this is a horrible horrible place to try and buy food

The veggies seem kind of old; the tomatoes were noticeably browned and the entire restaurant seemed a little shabby.

Went at 6:45am when they are supposed to open at 6am. Had to ask when they open and was told "Whenever we are done prepping" over the shoulder without even looking at me. Then went back to watching something on their phones and chatting. I asked about how long that would be and was told "Whenever we are done". After reading reviews I'm glad i didn't decide to eat here. The whole cold table was already full and stocked. Never in my years of service have I been allowed to just not open at the time because I wanted to talk with a friend instead of get things done.

Adding this as I'm standing in line. I had low expectations but WOW. Two people behind the counter, one standing and not helping. The other moving extremely slow and disappears for a few minutes in between each sandwich while the "manager" continues to ignore customers. Painful and pretty ridiculous

Busy airport day, they were out of lettuce, tomato, rotisserie chicken, and only had white and herbs and cheese bread. An employee came out of the back talking to herself about how all the bread was burnt (assuming the bread baking in the back). Chip selection was picked over. Managed to get stuff we could/would eat... 3 foot longs alone (no meal or drinks) was $45! Ridiculous. At least they announced missing toppings so people could go elsewhere if they wanted.

I'm not sure who those people were in there making sandwiches yesterday but they definitely weren't subway employees! The man had at least 80 sprayed of old musk cologne on had trouble taking orders. When my sandwich came out of the oven he lifted my melted cheese and meat up and started stuffing handfuls of peppers UNDER the meat.. who makes sandwiches like that?! He kept saying that's how he likes his. Which makes no sense because I know subway had standards they have to follow. My sandwich looked so baked up and raggedy!

The people at this location don't pay attention, are lazy and sloppy when they put the sandwiches together, to the point I had to tell them they are dropping meat and cheese off our sandwiches. They spent time talking and complaining to each other rather than engaging customers. The eating area was filthy.

If I could rate it a 0 I would. What a complete disaster. Dirty counters, limited food choices, broken register printer, no sandwich bags, and very frustrated employees. Something was definitely wrong. Took 25 minutes to serve the 11 people in front of me and that was after several people walked out. Do yourself a favor, go somewhere else for a sandwich in the airport.

Filthy Subway in filthy airport. Cashier/subway jockey threw a tantrum when he mistakenly thought my wife directed a "jesus" at him (she was talking to me- had nothing to do with him, his failure to use gloves properly, the 30 minute wait, or the filth everywhere). He dropped the sandwich and stormed off and ranted to his co-workers. When he did come back it was to ignore us and start on another sandwich (same unclean gloves). Great job Delaware North- a true leader in hospitality. Do yourself a favor- skip this place like your health depends on it!

We stood in line FOREVER. Making us late for our flight, my husband had to beg the gate to wait. I asked the lady behind the counter if she could check us out ahead of another customer so we could make our flight and she did not even acknowledge that i was speaking to her. No eye contact, so rude! When we did finally check out she actually moved slower!!! If i didnt have to sprint for my flight i would have gotten her name. Seriously needs an attitude check.

Thank you for the entertainment today at 745 pm we had the first ever SUBWAY MMA EVENT EVER The two female employees went at it it was great they both lost their wigs or are they called weaves? Any way who knows the manager that was there did not do a dam thing lol what are you guys doing it was taking you forever to get the food out over 10 min a sandwich really. But it was funny to see the lady from the chicken place come over and actually try and stop the fun she looked like a boss but was not professional at all but what can you do Can you please do something about your employees run your store correctly something. This will probably be on YouTube or Tik talk soon but you can also ask to see the security footage. Your employees just committed a felony. Not smart.

After a long grounded flight, we were starving, and a subway sandwich sounded like a great meal. While standing there waiting to place the order for our toppings (sandwiches were half made), the two employees began to argue about why one employee was covering sandwiches with a wrapper in between stations. Employee one said it was because little bugs were flying around. Employée two shot back that it did not matter because the bugs are already all over the food anyway. Can't tell you how excited i was to try the sandwich after that...

This has to have been the worst service I have seen at a Subway. If you have trouble understanding foreign people then maybe you shouldn't be working at a Subway in an airport. Two out the the three workers that were behind the counter at 8:15pm on August 15th, 2023 were absolutely rude to a woman that wasn't able to speak the best English. Not only were they making comments but one actually yelled at the customer. On top of the rude customer, they made subs like crap. I wouldn't recommend this subway to anyone in the Detroit area, let alone DTW Airport. If I could pick zero stars, I would.

If I could give 0 stars, I would. Customer service was horrible from the associate Remi/Remmy , however you spell it since I had to ask multiple times for her name and a manager. The gentleman that initially assisted me was great! I asked if he could change his gloves since I don't eat meat/ animal products and he was more than willing to do so. The other associate, listed above, had the worst attitude when I asked for the glove change for cross contamination. She made snide comments about changing her gloves with another associate. Bottom line, she was rude and her behavior was unnecessary. If I had know a small request would cause her to behave that way, I would have went somewhere else. Also, it wasn't busy, so that was not a factor. She should not be in the food or customer service industry.

I didn't experience the slowness of previous patrons. There was ample people working, making sandwiches, and collecting the money. I thought they were very generous with the toppings. The workers were pleasant and friendly. The problem I had was my foot long was $8.99 and had it not been at the airport or would be much cheaper. I just didn't have time to stop and pick a sandwich up before coming to the airport.

Holy moly the service is slow, the people are slow, avoid this place at all cost. I have never thought that subway can be so challenging , you literally took 25 mins to make a sandwich, it was painful to watch and painful to experience. I honestly never thought that I would ever feel the need to warn people to stay away from a subway but here we are , I want the last half hour of my life back.

We had a big group and they delivered with practiced ease and promptness. A bit expensive, but what can you expect at a busy airport?? A solid sandwich :)

Extremely slow service. Took over half hour when only a few people were in line in front of me. Employees had no idea what they were doing. Didn't care if anyone was waiting, moved at the slowest pace you could imagine.

Slowest service in the airport. Servers had no sense of urgency for working in an airport - knowing passengers need to catch a connecting flight!! DO NOT EAT HERE UNLESS YOU HAVE AT LEAST 1hr TO YOUR NEXT FLIGHT.

Echoing others responses on this subway location. Extremely slow service. Took 30 minutes to get a sandwich. Go to Popeyes, Starbucks, anything but this spot. Terrible.