Subway

This is the 3rd time traveling where this has happened at the Detroit airport location. Absolutely ridiculous the staff tells people they are closed at 8pm so they can stand around until 9 and get out early. On 12/18/24 you had 3-4 staff working I have pictures as well. So rude, frustrating and disrespectful to us as the customer and also you as a business owner paying these staff hourly to turn people away. I travel with my family frequently and this was the icing on the cake being the third time. Completely unacceptable as a family who probably eat Subway 3 to 4 times a week normally during the week and at this point, I think we’re just done.

Absolutely one of the worst experiences for a fast-food restaurant. I looked into the restaurant, debating on whether I should even get in line as I watched the line's speed. I made the decision and entered the line. From there, there was a couple in front of me. They were ordering two sandwiches. Two people were working, not talking to each other. The person making the sandwiches was utterly disinterested in the couple's words. She even went as far as she was watching the TV behind me. Watching her slowly put on each piece of meat and any other Subway, I saw that the sandwich would have been completed by then. The guy that was there was making tons of bread... But there was no reason to make bread because as I stood there through the 10 to 15-minute process to make 1 to 2 sandwiches,, 8 to 10 people had come into the store by the time the worker had gotten to the vegetable portion of making the sandwich the people that were in line behind me left. After I approached the counter, I inquired about getting a meatball sub she stared at me, blankly paused, and then stated that she could not make the sandwich. I inquired why she said they were out of meatballs. I said okay, can I get an avocado turkey wrap, she stared at me again, her body language clearly indicating she did not care. She told me she couldn't make that one as well. In astonishment, I just told her to forget it and walked away. I would not recommend going into any subway at the Detroit Airport.

Located right next to gate A60 and across from gate A61, also next to Popeyes Louisiana kitchen and restrooms. Lettuce and spinach looked like it could be a little more fresh. Efficient service at 825am with not too big of a line that seemed to be moving pretty smoothly. Awesome staff, delicious toasted 6 inch veggie delight on multi grain bread with vinaigrette. Best value for a healthy snack if you don't add on the crazy extra cost of sides or drinks etc. You can be out of there with a decent tip too for under $10... but if you do want to splurge they had some spicy dill pickle chips for a limited time that looked tasty and of course who doesn't love cookies?!.

Horrible experience. Arrived about 2 hours before my flight to grab a bite to eat. It’s a moderately long line as expected for an airport but it’s quite obvious it seems the employees are acting strange. 2 workers were goofing around and live-streaming on TikTok for the entire duration. I waited for about 15 minutes before I get there and I’m greeted with passive aggressive attitude the entire time, getting eye rolls and the workers giving each other a side eye when I asked for most of the veggies on my sandwich and the workers getting irritated when I asked for an extra napkin. Some kind of joke so they get reactions from their audience or something. Unreal. I don’t eat at Subway much but this was pretty irritating. Luckily I found the live a couple minutes after I got my meal and noticed they were still goofing around. I do NOT recommend this place unless there are different employees manning the front because this experience sucked.

I only leave this review with the hopes the manager sees it & hopes to improve their business. THIS IS THE WORST SUBWAY IVE EVER BEEN TO. 0 stars. The staff practically laughs at you for wanting to order there, they are super rude and in their own world. Not acting like they’re on the clock at all. The sub was so bad I almost couldn’t eat it - which is crazy because subway is a standardized menu I know it’s the only option in the airport but truly this is a horrible horrible place to try and buy food

I wasn't happy with the freshness. The way they make the sandwiches in their stores needs improvement. First, one lady prepares the bread, and then another person adds the veggies and sauces. It took a long time because there were about 20 people waiting in line. The first lady was fast, but the second person was slow, making the whole process take 15 minutes. Some people even left because they got tired of waiting. I don't understand why Subway doesn't try to make things better. Nowadays, I've seen other stores using kiosks where customers can order and pay on their own. There's a system called ORO POS that does this and it only costs $20. Subway should think about getting a better system like that. Also, they need to make sure their food is fresh.

The veggies seem kind of old; the tomatoes were noticeably browned and the entire restaurant seemed a little shabby.

Person adding veggies and toppings to sandwich also taking cash and running register. Didn't change gloves or wash hands after taking cash just adding toppings. Obviously not serv safe trained or just doesn't care. Canceled order and told them and walked away. If these people can't do something so simple as change gloves or proper hand washing what else are they doing that makes puts customers at risk!