Amy T.
Yelp
We ordered the bulgogi kimbap, beef japchae, jajang tteokbokki, and a premade side dish. The cashier confirmed our order multiple times after each item was placed. Since this is a takeout-only place with no seating inside, we took our food to go. However, when we got home, we realized they had given us regular tteokbokki instead of the jajang tteokbokki. When we called to explain, the person on the phone (who wasn't the cashier who took our order but was standing close to him) confirmed that we had been charged for the regular tteokbokki instead of the jajang tteokbokki. She offered to refund us for the mistake, which I accepted as a reasonable way to resolve the issue. After a while, the same person called me back and essentially said they couldn't refund us because we got what we paid for. No other solutions were offered to fix the mistake. This was disappointing, especially since we didn't order the regular tteokbokki in the first place. I wonder how they would have handled the situation if I didn't pick up the phone call since I usually don't pick up calls I don't recognize. To make matters worse, I'm visiting from out of town and won't be back for a while, which made the situation even more discouraging. I suppose it was partly our fault for not double-checking the receipt or food before leaving, but we didn't want to drive another 15 minutes back to the restaurant.
Aside from this issue, the food was really good and flavorful. The size of the kimbap was pretty big but the size of the tteokbokki was smaller than expected. We were excited to try the jajang tteokbokki, a unique dish we haven't seen anywhere else, but unfortunately, the mix-up left us a bit disappointed. If anything, this experience serves as a reminder to double-check your receipt and order before leaving, as they won't do anything about it if you get what you paid for.