Sugar Factory Boston

We had a great time enjoying their seasonal winter menu!! I love that they have versions of their cocktails we could have non-alcoholic! Get their Christmas punch!! So refreshing!! I loved the wings and the colossal hot chocolate and the fried Mac and cheese covered in hot Cheetos! All so delicious!!! Also our server Marly was super friendly and sweet!!

We had such a great time at Sugar Factory! The energy inside is unbeatable and it’s the perfect spot for birthdays, celebrations, or just a fun night out. Their over the top drinks with the smoking dry ice effects are such a showstopper, and the Halloween menu was so creative and festive. Everything from the food to the desserts was delicious and super photogenic. The staff was friendly, the vibe was lively, and it honestly made for such a fun experience. Location is also perfect there’s so much to do near Faneuil hall Can’t wait to go back!

We went for my daughter’s 14th birthday and were blown away. Everyone was so nice and she felt so special. The drinks, food and desserts were all amazing and huge portions. Everything was very reasonably priced. A great place for a special night out!!

A fun experience, especially with preteens/teenagers and it's very aesthetically pleasing but personally I found the quality of the food to be mediocre, although it could just be what I ordered (sliders off the holiday menu, all of us who got them thought the buns were weird and lacked flavour) because my brother in law loved his chicken sandwich.

Even though I arrived close to closing time, I truly enjoyed my burger, fries, and mocktail. The service was excellent! unlike other places where service declines near closing. Everything was fantastic, and I’d especially like to recognize David for his outstanding service.

First time customers that will definitely be coming back soon. The food, ambiance, and service is impeccable! Leticia was our server and she was such a sweetheart! She answered our questions and shared her insight on the menu. 10 out of 10 keep up the great work!

Had a great time at the Sugar Factory! I got the chicken sandwich with fries and plain wings—astronomical. My friend had the sweet-and-sour chicken with noodles and loved it—she left with a big smile on her face. Our server Sandy was so kind and attentive—I’d love to have her again! The atmosphere was full of birthdays, and it honestly felt like it was our own. Everyone was so welcoming. Definitely a 10/10 experience. I’ll be back!

They had the cutest aesthetic! My bestie and i was in awe , drink was good, food was tasty and portion was good! Server Gabriel R was exceptional! Will definitely be back!!

The service was good. The desert was huge and good. The atmosphere is fun. The only thing that got me was a photographer was going around asking to take a free photo.... Then took a bunch of others... then came back and asked if we wanted to purchase any other ones... once we said oh those turned out great and started to like them... then she tells us it's 25$ each! Wow. That's insane! We were in a trip just us so we did it. But dang! Never again! 25$ for a photo I can print at CVS for 46 cents... So that kinda made the mood of the moment eh.... But the s'mores desert we got was really good!

We went for the Christmas decorations and the Christmas menu. However, we got put downstairs in the bar where there wasn't as many decorations. The food was just good. However, it could definitely use some work. I don't really enjoy sliders that have the color to them. But that's just a personal preference, but my kids did enjoy them. However I wish I knew there was a sauce that went on the sliders because I would have asked for that without. The non alcohol drinks are very expensive.And for the most part, you don't even get to like it because it freezes at the bottom so that seems like kind of a waste for forty dollars. They are tasty but definitely not worth it, If you can't drink half of it.

I've been to Sugar Factory more times than I can count; it never disappoints. It's one of the few spots where the aesthetic is just as amazing as the food; both are a solid 10/10. A lot of places look cute but fall short on flavor; not here. Everything I've tried has been delicious, and the presentation is always a vibe. If you're planning to go, I recommend booking parking ahead of time through SpotHero; it makes the whole experience smoother, especially during busy hours. This is my go-to spot when I want to impress someone with a fun, Instagram-worthy atmosphere and actually enjoy the food too; always a win! I removed one star because I went there this past weekend and the service wasn't as great as previously

The ambiance is great and the presentation of the drinks was fun but the food isn't good quality food, especially considering the insane prices. You're basically getting Applebee's quality food for 4 times the cost.

You do not come here for the food, let's be honest. The whimsical place is amazing for kids. Today we got the boneless wings - fine. The steak melt- dry. And the flatbread- good. The milkshake was kind of the star of the show without being good. We got the fried Oreo one. It was really thin and the Oreos were soggy and cold. Overall, it's really really overpriced and the food is very meh but like... it was fun! Also they try and take a pic of you and sell it to you which was weird but at least we got one free one!

While visiting Boston for a Yelp event, we decided to have dinner before heading to the Yelp location. We were seated immediately, which was nice. The location was barely open?!? It was mainly my son and I and another table. Or at least it felt that way. The restaurant was super dark and super pink inside. I get the vibe they were trying to give off, but I think restaurants need to learn not everyone wants to eat in the dark. Still cute though. Music playing overhead was ok and it wasn't too noisy inside. We were given menus to peruse. Once we decided what we wanted it was a wait for our waitress to come take our order. We ordered: Boneless Buffalo Wings -- Tossed in Buffalo sauce and topped with green onions. Served with a side of celery sticks and ranch dressing Peace, Love and Harmonie -- This enchanting margarita is made with Hypnotiq Harmonie and natural fruits. Basket of Signature Fries -- Tossed with Sea Salt and parsley Chicken and Waffle -- Buttermilk battered fried chicken (or crispy chicken tenders), classic vanilla bean waffle, whipped butter, maple syrup Our food arrived haphazardly. Our waitress flitted around, but when we asked for extra items, it took a long time to reach us. We asked for extra ranch dressing, we asked for to go boxes, we asked for the check. Everything took longer than expected when the restaurant was NOT crowded. It's also very expensive, for the items we ordered, the bill was $137 even though we didn't order a lot. Don't get me wrong, my meal was delicious, but in today's economy! This is a treat spot

Sugar factory is the over-hyped, celebrity-endorsed place to get over the top milkshakes and mediocre food. I personally didn't find it outstanding and I expected this was the experience I would get. The place is nice and colorful but overall, nothing to sing about.

Yup... we went again but this time was in the celebration of my child's birthday. We made sure to make reservations online and were seated upon arrival. The ambiance is still the same and the service seemed slower this time around. Although the service was slow the waiters were nice (we ended up with two waiters because our first one's shift ended by the time our food came out). Our food were good for the most part (no complaints) and my child was able to have her first milk shake...

The overall service was ok and slightly inattentive. The real disappointment was the fact that all our food, including hot beverages such as coffee, were served lukewarm and/or cold. Considering the prices, there is no reason to serve cold eggs, coffee, pancakes, fries, etc.. While the food is "photo worthy," it was not actually appetizing. This is a one and done for us.

This place is horrible. We had a 1:45 reservation and showed up at 1:40. We were told it would be "a couple minutes" for our table to be ready. After 15 minutes we went up to the hostess and asked how much longer it would be, since we had a reservation. We were then told it would be another 30 minutes. When we told them we had a reservation, the response was "I know. Other people had reservations before you." While we understand the restaurant was busy, it would have been nice for someone to let us know it would be awhile. Instead, we were ignored, along with many other parties. If you cannot accommodate reservations, then you should not offer them.

As much as I wanted to like this place, I just don't understand the hype. Sugar Factory has been on my list of places to try for forever and when I had the opportunity to visit the Boston location, I jumped at the opportunity. Unfortunately everything was off. Don't get me wrong the place is stunning but when the employees don't understand English and they get your order wrong and then don't understand that you are telling them it's wrong, that's a problem. It's not like this place is cheap. You're dishing out a good amount of money for this service. We were there for 3 hours which was a bit ridiculous if you ask me. Food is fun looking but overall mediocre. Great for photo ops not so much the dining experience I was hoping for.

Went in and sat down for 15+ minutes with no check in, completely empty. Defiantly cool if you want an Instagram shoot from the judge of it. For the over priced items you'd figure waiters will be on you to order a $20+ drink in 10 minutes of seating. Better 100+ money spent on the plaza next to it tbh. More variety and drinks.

Gross. We ordered pretzel, burgers, and fried fish sandwich which were all good. We ordered the skillet cookie- it was soooo small. For $24 dollars you get an individual toll house cookie w a small scoop of ice cream, m&ms, and disgusting rainbow gel. Upstairs bathroom was one stall which was occupied by the cook who flushed 3 times. The floor across the entire restaurant was sticky. The stairs leading up to the 2nd floor was decorated with candy wrappers and crumbs. I left feeling icky. I think teenagers who are into Instagram photo ops will like it.

From the outside I thought this was a candy store! The inside was super cute and decorated for halloween and our server was attentive. We came here for lunch and left stuffed! We saw some of the specialty shakes, one of which had a whole slice of cake in it! We didn't have any room to order one, but we'll have to order one next time.

Our first red flag should have been that the restaurant was not bustling on a Friday evening downtown. The place was dead, yet we were sat at a very tight two person table when there were 20+ roomier tables open (we should have asked to move but wanted to sit after walking). Our server was nice but not the most attentive (it was busy and they seem to be very understaffed). The food was overall TERRIBLE! We got the pepperoni flatbread first, was the only edible item (it was flavorless, like cardboard and not great but we were starving). Next we got the nachos that came out ice cold and the cheese and toppings did not appear fresh and tasted funny so we asked for a refund for those which they honored. We also got the burger sliders, the meat looked very questionable on quality, tasted like rubber, and had zero flavor. I will be contacting Sugar Factory for a refund of the sliders as well because we barely touched them. It's a public restaurant, but the ambiance was not pleasant, lots of people who had kids stepping ON the booth cushions in their outside shoes! (I saw no one clean the seating/booths either). Overall the restaurant did not appear that clean. I would NOT recommend nor will I come back to Sugar Factory. Don't bother!

Besides some interesting dishes that look cool, the 1000 calorie shakes, and the nice decor of the restaurant, food is subpar. The rainbow slides were interesting, but besides the color, nothing else is good with them. Ordered it for my kids, but each ate half of one and they were done with it. The waffle breakfast burger was ok. Wished the waffle was crunchy but it was soggy and so the texture wasn't there. We didn't get the 1000 calorie shakes as it's too much and the sugar would exceed what we have for days. Not going to lie that the table next to us ordered it and it looked nice.

I went to the Sugar Factory last month and loved it. I went to get a piece of cake for takeout today and was very dissapointed. I have never seen such a mess.

Fun atmosphere and amazing desserts. The service was friendly and timely. My young ones absolutely loved it. I have never seen them look at a menu for so long, with all the colorful pictures. The quality of food was just as delicious as the "over the top" drinks and shakes. I had my reservations thinking the look was more important than the flavors, I was surprised. A feast for the eyes and the tastebuds. We live closer to Las Vegas and we will be trying that location in the near future with other family.

Sugar factory in Boston is super cute. If ur looking for vibes, ambiance, and a instagram-able place , this is for you. Very kid friendly. If you want good quality food, keep looking. The spinach dip was okay. The steak frites overcooked. The sugar factory burger was simply okay. Nothing special. The service was very slow, and they nearly got everything ordered wrong. We had the wrong appetizer, forgot our salad, gave us wrong fries (wanted Parmesan fries), and had to wait for our steak knives so our steak got a bit cold. The waiter came by just twice to check on us all night. But got a lovely tip as it was already included. The best part was the Cookie Monster milkshake! 10/10 Overall, cute place, okay food. Wouldn't come back.

Today was our first time visiting Sugar Factory in Faneuil Hall. We had 5:30 reservation for outside, but there was very loud music playing outside nearby. We asked the hostess if we could sit inside instead and she said no that there weren't any inside seats available. We could see several seats available inside though. We sat outside and our family of three couldn't hear each other over the music and bass. I asked the hostess again to let us know if any seats inside opened up. She again said there was nothing available, but another employee said oh we can seat you on the first floor inside, which was great. I'm not sure why this wasn't originally offered though. We ordered chips and guacamole for an app. They were amazing. For meals, I ordered the salmon salad, which was fantastic. My son ordered the wagyu smash burger, which he loved. For dessert he got the rainbow Brite shake, which we shared. It was huge and tasty. However, a server brought the shake out and we didn't have any plates or utensils to eat the cake hanging off the side of the shake. We were sitting near the bar so my husband asked the bartender for utensils. They said they don't have any. Our server was no where to be found and my husband needed to peruse the restaurant until he found utensils. It was really strange. The ambiance was cute and there were definitely some Instagram worthy photo ops. The food was also pretty good, but the service was far less than stellar. Prices are high especially considering how poor the service is. Our bill was $200 for 3 people and that only included one drink. We had high expectations and were very excited for our first visit, but sadly we're not planning to return due to the poor service and high prices.

Overall SFB was ok. Service was a little slow when sat down (wasn't that busy) and 3 out of 5 for cleanliness. The food was better than I expected. Rainbow sliders were great and the buns were soft. The wings on the sampler were very good. Spicy and flavorful buffalo wings that were crispy. No ranch or blue cheese needed. I highly recommend those. The kids chose the Oreo Milkshake. I think it was work the $20. Make sure you ask for extra straws / spoons if you get one. It was really good...

Perfect place for special events like birthdays, kids outings, or even those sweet tooth pregnancy cravings! As a salad connoisseur, I didn't expect to LOVE their large-portioned salad it's perfectly charred grill shrimp. The staff was friendly and even sped up our kiddos dessert request despite the kitchen being very busy. The general manager was decked out in festive holiday gear greeting tables and socializing with kids. Do expect to leave feeling full! There is even a candy store n the back as you exit the restaurant, how fitting for a place named Sugar Factory!

Service was very slow, non existent at times. Frozen food also came out cold.. onion rings are good despite them being cool.. Went to bathroom an employee was hot ironing her hair, blocking door with her cord. Single sink her hair all over it!!! Could not understand the waiter. Very expensive for very little and less than mediocre service!! Duck shows sugar factory in picture but not on actual duck!!! They take your picture and they do work to upsell the picture they take

Food tasted like it was perviously frozen and cooked. Asked for medium rare steak tips and most were overcooked. For the price it was not worth it. Find somewhere else.

Had so much fun for my birthday! They made me feel super special. They were very accommodating for a party of 9 and had a lot of fun drink options!

I went here with my husband for the first time and had a delightful visit. We did not have a reservation (which we will definitely do next time we return). The food was presented in a nice way and the drinks we ordered had a wow reaction. The service was friendly and he kept checking to see if everything was okay ( which it was). The atmosphere was laid back and we stayed as long as we liked. We would recommend this as a fun place to celebrate a special occasion at or just for a fun visit to go to. Will definitely return!

The hostess was new and didn't really know what she was doing, but she was nice enough. Our waiter was very nice and prompt and knowledgeable. He was probably the best thing about the experience. The food was mediocre at best. Our french fries were pretty much cold, but we were hungry enough to eat them. I think most of the food is like premade somewhere else maybe... it's all about the ambience at the place. It's definitely fun decor and over the top drinks. I wouldn't go back, but it was fine and the price was fine for the area.

Walk in, and you are transformed into another world. Surrounded by flower walls and candy, it is a fun environment! We ordered a shake and iced coffee. The Boston Cream Pie shake was delicious. I had to eat the piece of Pie on top first to get to the shake! Darn. Hee hee. The salted caramel coffee was presented with a delicious waffle on top. Had to eat that also! The flatbread was great! Loved the mix of mushrooms, ricotta, arugula, balsamic, and evoo was perfection. Our server was very personable and efficient. I would definitely return or visit the location near me.

My husband and I were really excited to try Sugar Factory and ultimately we were meh about the whole experience. The restaurant was packed, when we got there if you didn't have a reservation you were out of luck. I expected this and we had reservations. Unfortunately we were sat upstairs and we were surrounded by children having birthdays and teenagers having birthdays. Not exactly the setting you want for date night but also to be expected. We sat for more than 10 minutes before our waiter finally took our app and drink order. We started with the Spinach and Artichoke Dip and ordered two of their insane milkshakes. We figured our shakes would get there first, they didn't. When we got our dip I ordered a soda figuring the shakes were taking a bit. We finished our app (which was delicious) and then our shakes arrived. Another 10 minutes went by before our waiter took our dinner order. We drank our shakes while we waited for dinner and unfortunately while I loved my shake my husband did not. His shake was melted and warm, very disappointing. I had gotten the super cheesy smash burger and my husband got the short rib grilled cheese. These meals saved this review to be honest. Both dishes were beyond delicious! Chances are we will give them a second try and hopefully we will have better service!

Went here on St. Patrick's Day weekend. The place was busy. Ordered the Special soup and the Shamrock shake on the menu. Only got the Shamrock shake and the soup never arrived. Service was slow and inconsistent. We ended up leaving and disregarding the soup all together. The please is nicely decorated but I think they need more organization.

Yikes, what a ripoff. I know everything in the city is expensive and I don't mind paying for quality, but this ain't it!! First of all, I thought this was a candy store. I was surprised when my friend suggested going here to get a drink. The restaurant itself is cool and in a good location, however, this in no way justifies the prices charged. I ordered the coconut chocolate martini. I expected something unusual and elaborate due to the $25 price tag. What I got was the most expensive, underwhelming, and disappointing martini I've had in a long time. It was mainly whip cream with caramel sauce. There was no chocolate and I couldn't taste the alcohol, which is pretty much the whole point of a martini. I was kind of shocked to be honest. I think this place would be ok for just dessert or maybe even a child's birthday but can't say I recommend the drinks :(

I recently went to the Sugar Factory with my daughter. The positivity lacked upon entry with me inquiring if this location was even open. There were several hosts at the desk and they replied with a very non-enthusiastic "yes." We were brought upstairs and sat in the area my daughter requested which overlooked the performers outside. Our server arrived and again, very non-enthusiastic. Both of these interactions surprised me as the atmosphere was very upbeat and beautifully decorated for the Halloween season. My daughter ordered mozzarella sticks that came lukewarm (barely) and had black bits that I told one of the food runner about when he brought the macaroni balls which were surprisingly tasteless despite all the cheese. He said he would tell our server. Our server came to our table sometime later and said, "it's just burnt pieces from the grill." ... okay... so now I'm wondering if you clean your grill properly and why you expect customers to be okay with black pieces from the grill. The ice cream which I assume most people come for was largely disappointing considering so much of it is stuck to the outside of the glass - all of my Oreo crumble was stuck to the outside, same for my daughters strawberry cheese cake pieces. It was really just ice cream in a cup with toppings that weren't bad visually but again, surprisingly lacked taste and flavor. It was an insanely expensive trip considering the highly disappointing service. The BEST service was the bus boy and food runner.

My first time and my last time. The staff was great and nice. The food, is not the best. The fries and the burger were mediocre. I definitely would not return to this restaurant chain anywhere in the US. Looking for a place to eat, its not here.

I was really hoping the negative reviews were wrong; Sadly, this was a futile thing to hope for. Despite having reservations for 7pm, we were not seated until 745. No apology. Floor completely sticky everywhere--truly, every inch of the floor in the entire restaurant was sticky. No toilet paper in the women's restroom. Manager who we spoke with when we needed a table change was incredibly rude. The front desk seemed overwhelmed and disorganized. The manager spoke with us so dismissively, it nearly ruined my daughter's birthday and she almost cried. Two positives: Food was very good, and our male sever was genuinely kind, prompt, professional and attentive. Our wonderful server should seek employment elsewhere. Would not return.

We had a reservation but when we got there, they said they were completely full and had no tables available. Luckily there was space at the bar so we sat there but we were disappointed. We were hoping to get a table like we had reserved. Other than that, our service was fine and the christmas decorations and menu were cute and fun. I will also add that it was freezing indoors.

We went to Sugar Factory for their Valentine's Day brunch and it was okay. The restaurant recently opened, but the staff seemed confused. We had a reservation and had to wait 15 minutes to get seated. The servers kept bringing out the wrong food to our table. We hadn't put our order in and they kept bringing us drinks/apps that weren't ours. The food was so-so, the burger was cooked well. We were disappointed with the sweets tower we ordered, definitely not worth the price for what you received. The decor of Sugar Factory was super cute and very Instagram-able. There were several little kids' birthday parties happening and it seems like a popular place for that.

We started with pepperoni flatbread and it was okay. Then we got the beef sliders and nachos and both tasted very underwhelming. For drink, I got the tipsy gingerbread which was very pricey and it tasted like whiskey with whipped cream. I don't recommend this place unless you're looking to take some interesting food pictures for the gram!

My deaf friends and I went at Sugar Factory first. I ordered a buffalo chicken wings and fries. Finally I got a hot chocolate with S'mores. It helps me better and relax. Next month, I will show my family about Sugar Factory.

The Sugar Factory has opened at Faneuil Hall Marketplace/Quincy Market in Boston. I decided to head over there after work. They are having a soft opening today with plenty of staff from other Sugar Factory locations training the local staff. My friend and I have been to the Foxwoods location for dinner, drinks, and fancy dessert shakes. I enjoyed the Signature Sugar Factory Burger with Fries, Mac & Cheese Pops and the Chocolate Peanut Butter Cup Mania Shake (not on the Boston menu). I walked in around 4:20pm and headed to the bar, no wait. The bartender was visiting from Dallas and gave me a 6 page menu to look at which has their food menu, brunch menu, desserts, classic & insane shakes, and fancy drinks & goblets (meant for sharing). Their food menu offerings are more extensive than the Foxwoods location, most quite similar to a pricier TGIF's food menu, but with some creative and local selections such as the rainbow sliders, lobster sliders, lump crab cake, and Ipswich clams. The place has two levels including the bar area with seating all around including sunroom on one side with table seating and candy shop with pink telephone booth on level one and more dining rooms and bars upstairs including the Pretty In Pink room and sunroom dining and a big yellow ducky on top of the stairs. The place is very bright and colorful in most parts with celeb pics on the walls. I ordered the Rainbow Sliders ($26 plus tax) which had a rubber ducky (to keep) and 5 colorful grilled beef sliders with American cheese, pickles & special sauce, each on food colored soft chewy slider buns, red, yellow, blue, green, and purple buns. The beef patties were cooked well done and very firm. For a dessert shake, I chose the Cookie Monster ($19 plus tax) which was over the top presented with Cookies 'n cream ice cream blended with vanilla sauce, topped with whipped cream, topped with a blue glazed donut, a chocolate chip cookie, a blue frosted cupcake on the side and served in a chocolate chip cookie crumble frosted covered mug. This shake did not disappoint. This shake was just very sweet and not rich like a shake with chocolate cake and fudge. The check was presented after I was done, $48.15 with tax and before tip. Overall, The Sugar Factory Boston seems like a fun place to eat and drink, geared towards the younger demographic. The service on this visit was good with refills on my ice water and prompt service from veteran SF bar staff (from Dallas & Atlantic City). I would consider the Sugar Factory for birthday celebrations and try to tackle the Sugar Factory King Kong Sundae with my crew.

Overall great experience. Servers are great and stop to sing happy birthday every 10 minutes, which makes it a fun place for kids. The specialty shakes are massive and are hard to finish even if you share. You will be too full to eat. The food is good. Decent variety of dishes and liberal use of coloring. Yes, it is crazy expensive but you're paying for the atmosphere and it's also in tourist trap central of Boston. The manager was rough around the edges and gruff with customers. The hostesses were not welcoming at all even. No smile and it seemed like we were bothering them. If you have a drinking problem, skip AA and just come here. You could stand at the bar for 30 minutes and never see a bartender. I'd come again since the kids liked it.

Upon entry, the service was HORRIBLE! Not welcoming, low energy, and near zero attention. They weren't even cordial! The ONLY person that was nice was the lady that brought us to or unprepared table. Then we had to request silverware. We were there on Friday 11/14/25 in celebration of my daughter's Sweet 16, and the staff made the entire experience for she, all her friends, my wife, and I memorable... in nearly every wrong way possible. If it weren't the 1 nice lady we saw 1 time and the food being ok I'd have given it ONE STAR! In FACT when the food came out they basically put it anywhere and WE had to figure it out! To be in Boston's prime, Faneuil Hall location, and have received massively disrespectful and egregious quality service is atrocious! And THE AUDACITY to have had a 20% tip LOCKED in on the hundreds of dollars we spent for this bad service. Like THAT was deserve?! WHAT are we paying you for? NONE of these little girls even WANTED cake or ice cream afterwards. You know HOW BAD a place has to be to accomplish THAT?! #SugarFactoryBoston #SugarFactory #HorribleService #WhoHiredThisStaff #SweetSixteenRuined #ThanksForNothing

Overall: 2 Stars good for drinks and Instagram pictures, but the food left me wanting more Food: we mainly ordered drinks here but there's sharable small plates options too we got sliders which were burnt and hard like a hockey puck, but they were pretty colors so there's that! Each cocktail was between $16-50 depending on if you get a small cocktail or a huge goblet with candies and dry ice Pricing: $16-50 drinks and $20-40 sharables Ambiance: colorful and pretty, very vibrant and pleasing to the eye Seating & Parking: plenty of seating both upstairs and downstairs, bar seating as well as 2nd floor seating that overlooks the first floor Service: service was alright, they're a bit cold but they switch up and act warm once it's time to tip Music: pop, radio music Bathrooms: male and female bathroom on both floors Final comments: great for drinks and pictures, horrible food Cute candy shop downstairs but a bit pricey

Went for dinner with 4 friends. The special holiday menu got our attention but we were left disappointed. We had a reservation but there were lots of empty tables. I had chicken tenders and fries. The fries were bland and soggy. My margarita was not worth the $19 as it tasted like there was minimal alcohol in it. Passed on dessert but my friends got crème brûlée which cost $20 for a small dish. There were a few birthday celebrations going on so the music got very loud at times. I don't think I will return.

The best description for Sugar Factory is WOW. The food was surprisingly good. The drinks were huge and exotic (with a lot of dry ice smoke ). The colored burgers were fun for the kids. (The buns are colored 5 different primary colors). The pot roast, sampler platter, shrimp cocktail, and Asian salad were all thumbs up at our table. We had 2 five year olds celebrating their birthdays and the staff was terrific. Complete with singing to them, ice cream with sprinkles and candle and a foaming bowl of smoke that thrilled them. It was a fun experience for a special occasion and the food was good. Make a reservation- very busy!!

You already know this place is terrible. Come on. I came here because a friend insisted. Despite several cancelations due to a snowstorm, the service was still terrible. I don't think we ever saw the same server twice, and each visit was about 20 minutes apart, which means by the time we ordered our entrees, it had been over an hour. The restaurant (and I use this loosely) has all the ambiance of watching a gumball machine being executed in an electric chair. Everything from the decor to the lights to the music assault your senses. The food itself was nothing more than microwaved prepackaged slop that you'd get from a Sam's Club freezer section, but marked up to take advantage of tourists. Going here is the equivalent of spending $200 to eat at your local 7-11.

This is definitely a drinks and dessert kind of place. Great for a celebration or flashy drink photo shoot but overall not impressed with the quality of food or drinks. The large specialty drinks are fun but strong in a make you pucker way and not that delicious for the price. The food is pretty good - but not the star of the show. I would save your money and order dinner else where and come here for the after party and dessert vibes. Service for a Tuesday night was not stellar: different staff is tasked with running plates/clearing the tables then taking orders which caused an issue when we tried to tell the server during delivery we received the wrong flatbread and they said they'd send a waiter over but that took a long time and then we didn't get our corrected ordered until all the other food had been cleared from the table including drinks. This place is more sparkle than substance but fun for the occasional night out.

Made a reservation at 6pm for 5 people after visiting the wdnr museum. The service and food was nothing special and some of the staff are still training. Drinks and food are overprice... don't think I will come back again... maybe drinks only

We was greeted as soon as we walked through the staff act. If we had reservations we said yes and they brought us to our seat quickly. We took pictures the inside of so beautiful. They have phone booth downstairs that you could take pictures in as well. the food was good But honestly it's overrated.

We arrived a little ahead of our reservation. The atmosphere was a little off putting at first while waiting at the bar for our table. We ordered drinks from the bar while waiting for our reservation (we acknowledged our early arrival and the wait wasn't bad). The drinks took at least 20/25 minutes. Redemption was they were yummy! We were seated and our server was excellent! We got food (various appetizers) before drinks though which was unusual. All in all - a good experience.