Sugar Factory

The service was good, but unfortunately the food was very mediocre. The fries were hard, the chicken tenders were a joke, and the pasta was basically just plain pasta with a lot of sauce and no real flavor. The drinks, however, were the highlight. We ordered the Hpnotiq Long Island Iced Tea and the Strawberry Cadillac, and both were really good. Sadly, several of us ended up running to the bathroom hours after eating, which is definitely not a good sign. Overall, I’d come back for drinks, but not for the food.

Sugar rush for sure!! Absolutely loved the fish bowl smoking drinks! Alcohol or not very special and entertaining!!! Food yummy and different! Sliders with rainbow buns and a rubber duck to boot! They even offer a 175 dollar 14k gold burger dinner. Candy laiden shakes!! Expensive but worth every penny. Reservations especially on the weekend. You will definitely waddle out!! Service was amazing!

Celebrated my birthday here with my husband and we had a great time. Candy shop goblet, rainbow sliders, and sampler were all delicious!

The service was very good the waitress was very sweet. The place was empty when we came. I was extremely disappointed with the food for the price. It was horrible honestly. Pasta had no flavor the jar pasta sauce is better. Sliders dry and hard bread. Meatballs were a huge disappointment. I did mention this to the staff and kindly they did discount our meal and gave my kids a free dessert so that was very nice. The drinks and dessert were the highlight. They were good but the non alcoholic drinks were only 6 dollars less and a little pricey but I could see us coming here for dessert and drinks after dinner. This is why I gave it 3 stars but the service was good so 5 stars on that. Definitely not a place to come for dinner but good for drinks and dessert.

Very fun place to visit, especially with kids. The giant smoking cocktails are a must. They are delicious, but so sweet. The menu is overwhelming with way too many food options, but we went with what our server recommended (chicken fajitas), and they were very good. Th restaurant has a fancy, fun vibe with big leather booths and crystal chandeliers everywhere. There is a candy shop with fun items to bring home.

Out for dessert found this place. Excellent service, price and food quality. Definitely worth the visit.

We ordered the platters and not good. The tenders was compatible to Tyson frozen tenders in the grocery store yuck, the wings was bruised and over cooked super hard, the onion rings was juicy where oil was squirting out when squeezed. The only thing was good was the macaroni balls...For the price it's totally not worth it. This is more of an establishment for kids..Our bill was a little over $400 and what a waste. This was my first time and my last time at this place.

My girlfriend always wanted to come to The Sugar Factory! So I made reservations for 8:30pm to help celebrate her birthday. Got there just about 8:25pm & was immediately sat at a great booth. 5 minutes later was approached by the waiter, who asked if we wanted to leave cause he's Mexican & then proceeded to tell us we need to hurry due to last call, the kitchen is closing, even though online closing time is 11pm. I spent $217.40 for 4 burgers, a club sandwich & a drink, not to mention $59 for parking. The burgers were just as rushed as we was & unseasoned, Huge disappointment & let down for a first time visit! The waiter returned about 8:58pm, minutes after receiving our food telling us he need to clean the table, I asked for more water, but he then presented my girlfriend with a small dish of whip cream & a spoon full of ice-cream with a candle & sparkler. I asked if he forgot the water, he left & returned once again with water & the bill, which also had 20% service charge! I've had better food & service at Burger King, SO DISAPPOINTED!!! And I would like a refund.

I never heard of Sugar Factory until I visited Chicago...and now I wish we have an establishment here in California! We came in as a party of 5 on a Sunday night, so it wasn't terribly busy and we were seated promptly. We came in strictly for the drinks since my friends were raving about them. Our waitress was asking if we were celebrating anything and I told her we were celebrating my boyfriend's birthday. We ordered some drinks from the holiday special menu as well from the regular menu. I ordered the apple cider and also shared a large drink called the Big Cloud, which contained dry ice for presentation with blue cotton candy on top. The drinks were soooo yummy and boozy! I loved it all, and the Big Cloud drink was probably my favorite. The presentation of all drinks were very cute and festive. There's a photographer that takes pictures of you and your party, and you can purchase the photo for $25. Our waiter and staff came in later with some ice cream topped with a sparkler and sang happy birthday to my boyfriend. Drinks overall were delicious, however were pretty pricey at around $20+ each. The place is very touristy and I would only come during special occasions. Our waiter was super sweet and attentive. I would come back again in the future when I'm back in Chicago!

One of the most unique fun restaurants in Rosemont. My daughter loved everything about it, food was good and our server was even better! Such a fun atmosphere and the unicorn hot chocolate was perfect!

It was alright. We got the $150 dollar burger but staff were not enthusiastic. Very dreary vibes. We got two of the fishbowl drinks. My boyfriend didn't finish his so I did. Keep in mind these were supposedly the highest percentage drinks, we got the Long Island iced tea drink. I had BOTH of them and didn't feel tipsy or drunk. I was shocked and disappointed. Why are drinks $40, you tell us they are alcoholic, and yet I had nearly two and didn't feel anything. Pretty sad we spent so much money to not feel appreciated or taken care of.

Service,Food, and I almost died by the dry ice in a drink,grilled cheese is like a brick chicken tenders taste like poop the food was awful and service was terrible sugar factory NEEDS to do better for my service.Sugar factory More like doo doo factory i almost barfed on the waitress from these trash sampler wings.Paper straws fell apart candy tasted like and tomato sauce looked like my poop

I love how cool this place! It Truly is my go place to eat on special occasions.... It's vibrant , fun, delicious and super hype!! I love this restaurant

We made a last minute reservation for 4 and when we arrived there was a line to be seated. It seemed like staff was all over the place. We were asked if a flat top table would be okay, then when we asked if we could have a booth they said it'd be 10-15 minute wait because they only had one busser every though there had to be 5+ booths open in all different sections. We ordered 4 drinks + fries but never got the fries. The insane milkshakes are so fun and definitely shareable. It's fun- they have a photographer that comes around and offers pictures - with a charge if you decide to purchase. Inside the restaurant was clean, honestly it was nice we came around 9:30p because though it was busy it wasn't crazy! Staff was nice- attentive enough for what we were there for. 20% gratuity is already added to bill. 4 drinks with tax and tip was over $100. Fun experience, but not somewhere Imid return to over and over.

The staff was all very friendly and welcoming. I went for a birthday during one of Chicago's cold weather days. I think because of that the place was on the empty side, but everything looked clean. The sliders weren't bad and the sampler platter was good! I think I would just get the sampler platter since all the food is very filling. Portions are on the bigger side. The sandwich was okay, not crazy flavorful but it was just a grilled chicken sandwich. I think if I go again I would get a burger. Overall the experience was great, just be prepared to spend a decent amount especially on their popular drinks :)

There food is very disgusting we only went out to take our kids and they said the same thing my son got chicken tenders and said they we're squishy only thing they ate was there french fries

I'm not a fan of authoring negative reviews, but in this case, I need to warn as many people as possible. I never have understood the allure of the Sugar Factory, and even more puzzled after my recent visit. I vsited their Chicago location and waited 20 minutes for a reservation that was scheduled and still had to sit in uncomfortable high tables by the bar. The level of service was pretty good, with the young man who waited on us being very attentive and management staff coming by a couple of times to check to see how things were going. Unfortunately, the quality of food that comes frozen, out of a bag, from Costco, would've been better. The onion wings were greasy and mushy. The chicken and waffles looked beautiful. The chicken was a perfect golden brown and the first set of waffles looked really nice. The positive aspect of it ended there. The waffles were room temperature and the chicken made me think of The Sugarhill Gang. Though it was hot and fresh out of the fryer, it was unseasoned and tasted like wood. I kept the chicken and tried to suffer through it while they remade my waffles and they came back even worse. Soggy throughout. Tahirah, my colleague, shared that her fajitas were so bad that no amount of added salt or pepper could rescue them. The dry ice bubbling Peña Colada tasted like base syrup, to be mixed with a gallon of water, to make pineapple coconut koolaide. The coupes de gras, was the ice cream sundae, that tasted like artificially flavored mushy icemilk. This place is only about the visual aspect of a gimmick laden dining experience, and fails as it pertains to food texture, flavor and quality. If you want a neat video and photos for your IG, go here. If you want food that you can eat and enjoy when you are in Chicago, you would do better going to Harold's for some fried chicken and French fries.

This is definitely a place to go when celebrating. It was way expensive with a 20% convenience charge on top of everything. The drinks are the reason to go, large and yummy. The food actually wasn't that bad. I had the stir fry and it was good. The Chicken and Waffles was good as well as the Buffalo chicken sandwich. Everything had very large portions. Our server was great and the atmosphere was party-esque.

My family of four celebrated my brother's birthday here. We all enjoyed our meals, which were generously portioned. Overall, we'd rate our dining experience 3/5. My brother particularly loved the Cheeto burger. The Strawberry Lemonade Smash was delicious, although the large ice cubes were a bit overwhelming. And my little sister loveeeedd her Unicorn Hot Chocolate. Unfortunately, I ordered the Henny Moon but never received it. Additionally, our table lacked utensils, the bathrooms were unclean, and there were no napkins available. The lukewarm water was disappointing, bordering on unpleasant. Furthermore, there's automatic 20% gratuity, which is mentioned when making a reservation, and by the host upon arrival. We expect good service, cleanliness and basic amenities, especially considering the upscale prices charged here. Overall, the experience fell somewhat short of our expectations, but good food.

Overpriced gross food. I've had better burgers at McDonald's. The drinks are $45 and half way prefilled with dry ice. Only came here so my daughter could have a fun experience. Sliders, a burger, Mac & cheese and 1 drink was $130! Such a waste of money. Giving 2 stars because my waitress was a sweetheart and the restrooms were very clean.

I haven't been to The Sugar Factory in probably 10 years. I was excited to go here with my boyfriend for a spontaneous date night! Immediately when we walked in, we were greeted by the host which was nice. We didn't stand there too long and wait which is important to me. Before we were seated in our booth, we went to the bar for a drink and sat there for 10 minutes while the bartender was just talking to a co-worker. We were never greeted or offered a drink. Luckily, our table was ready within those 10 minutes so we just went to our table. I'd say the service was mediocre; we felt like we were bothering our server. Our server was nice and all, but just didn't seem to really care too much about us as customers. It was just an odd experience. I will say, the food was pretty good! But not worth what we paid for sure. We tried the waffle burger and the chicken pasta and then we also had macaroni cheese balls and like I mentioned, wasn't worth the money but was still good. I'd say the restaurant is definitely not my style and the vibes were not what I typically look for so for that reason, I definitely will not be back.The candy in the store seemed old and the selection was really minimal, there wasn't much to choose from and the section was just so small. I thought the candy section was larger and had a better selection. That was disappointing. Overall, the experience was eh.

We were staying at a hotel across the street and decided to go for dinner on a Thursday evening. I had checked to see if reservations were needed before we left the hotel and saw there was availability every 15 minutes so figured it wouldn't be an issue. We walked in at 8:45pm and it was dead. The receptionist asked if we had reservations and I said no and we were told it would a 15-20 minute wait. I looked around and saw 3 tables seated, the entire restaurant was empty so I went back into the reservation system and again saw availability for every single seating. Do I make a reservation while on the waitlist and get in any sooner? After a 30 minute wait I asked the hostess if we could just sit at the bar since there was not one person there and she said that was fine. After sitting at the bar for another 20 minutes without acknowledgement from anyone we got up and left. Zero management on site and staff gave two licks about the few guests inside. Watched multiple people walk out in the 50 minutes we were there. Side note: this is my second experience here and the first was exactly the same; just happened several years ago.

The menu was wayyy too big! I ordered a mimosa flight, and got a cool river duck with it. It was pretty good! Definitely a good drink list for sweet drink lovers. The service was really good. However, we were bombarded to take photos and buy them from the restaurant. The space felt a little out dated. It was still a really good time! I just think it's quite overpriced. I don't recommend going for food. Go and get a desert and a drink!

This place is super cool. Everything we ordered tasted great but my favorite were the rainbow burgers, so fun! The atmosphere gave off a clubby vibe because it's kinda dark inside and they play loud music but it is 100% kid friendly. Truly a unique Restaurant. We also got a flight of margaritas they were amazing and then non alcoholic drink for the kids that were huge and literally smoking. 10/10

had an issue with this location. I was than contacted thru Yelp from Dana (owner) and was told they wanted to resolve the issue and I never heard back from her when it was time to make a new reservation. Sadly I wanted to really get a better experience but was not able to.

HORRIBLE SERVICE EVER!!!!! Been sitting here for 30 min and nobody near to take our orders, very unorganized, lack of customer service!!!

By far not worth the money or all the hype we got rushed and not even cleaned the table until we paid lazy waitress had to keep on asking for refills

Fun for kids but nothing to write home about. To start off, we got the cookie jar milkshake, the candy shop, the peach ring drink and the watermelon patch (all with no alcohol). The milkshake was delicious but the drinks were only okay. Our party also ordered mimosas and a gin and tonic (the champagne was flat and the gin and tonic was way too unbalanced to be enjoyed). For the table, we ordered the rainbow sliders, the hot Cheetos burger, the club sandwich, and the Alfredo. The sliders and burger were okay but the rest were meh. As I said, fun for the kids and birthday experience but feel that it's overpriced for what it is and wouldn't go back!

I don't even know where to begin. We walked in on a Saturday at 2pm and it was dead but we were told there was a 30min wait. It seemed like they were overstaffed because there were waiters, busers, bartenders and another hostess just standing around and looking at us. I was also under the impression this would be a kid friendly place but the decor and smell gave me old Las Vegas vibes (think black leather seats, dark wood tables and cheap booze wafting through the air); and the menu is like a book - there is no rhyme or reason to what they offer. Also all the candy they have for sale is overly priced and basic. You're better off going to a 7-11 to pick up candy for half the price. We ended up leaving after waiting for 20min. They also have signs posted everywhere informing guests that they add 20% service charge to every bill...

Drinks are super expensive but the venue is an experience in and of itself. Cute and photogenic booths, decor, and drinks. Very instagrammable but not very pocket friendly. Service was okay at best.

Please read all bad reviews because they are all so accurate! I'm sorry adding an automatic 20 percent to a bill that's going to be hundreds of dollars no matter what because everything is so ridiculously priced is terrible it allows these servers to literally give 0 effort in their job. My server said about 3 words to our table in total and that was when she was asking if we would like our check! Since when is it ok to tip someone 20 percent and them act like we're bothering them the whole time we're there. And then they come "sing happy birthday" and it was honestly embarrassing how stale and akward their happy birthday song was my daughter was so disappointed on her birthday ! I will never ever be back to this location !

This place is grossly overpriced and the fact that they add 20% on EVERY bill (supposedly "not for the server, but for the hourly employees") is outrageous! The service was terrible. How is a restaurant going to add a 20% surcharge, provide bad service, then expect an additional 15-20% tip?! I suppose that's what we get for dining downtown on a Monday night ‍. The Mai Tai goblet drink ($45) was really good a the whole dry ice thing was cool to watch, but it's really only about a 16 oz drink when you take out all of the dry ice, regular ice cubes, and gummy candies. Overall, the food was good. The ambiance was meh. No music and lots of bright lights on...again that's what we get for going on a Monday night. Won't be going again for that price tag! It's a novelty.

First of all WAY OVERPRICED for the quality of food and the service. And only "eh" for the food. So glad I didn't get a milkshake becuz I tasted my sons and thought it was pretty gross. $45 drinks; $25 milkshakes; $12 soup; $8 upcharge for trading fries for onion rings. Brought my soup out with the food. So basically my food got cold while eating my soup. Said something but they were not very service oriented in their attitude or reply. Asked for ranch in my sandwich (and my friend's) instead of mayo. Came out dry and not even a side of ranch. Again they brought it out when asked but seemed put out by it and the manager was not any better. I would NEVER go back.

Wonder & whimsical meets the eye when entering Sugar Factory. The restaurant aesthetic is all things sugary. I ordered the Ginger Sesame chicken salad. (Warning: Do not consume if you have a peanut allergy). The peanuts and ginger salad dressing makes the salad taste delicious. The sunset mimosa was great. Loved the drink. It's better to make reservations than to dine spur of the moment. The understaffing on the weekend was a disappointment but overall it was good.

Place is ghetto AF. Been here twice and worse the second time. "Open" until 11 and walked in at 8:50 with empty tables everywhere and were told they wouldn't seat anyone. Completely dead, bartenders and servers standing around. Probably a good thing because it's just horribly overpriced tourist trap.

Came here for my daughters birthday. The good, prompt service made a reservation), good food, good drinks, fun atmosphere. The food was good, but it wasn't better than anywhere else I've been. The drinks make the place. Fun goblets, and yummy shakes! The bad... The PRICES ARE INSANE! The prices don't match the service and quality. I ordered a $15 coffee and half of the cup was whip cream! A non-alcoholic goblet was $36! They automatically add on a 20% "convenience fee". I asked if this was the top and was told by the waiter that goes to the entire staff, but if I add on a tip it goes straight to him. So you're basically made to feel bad if you don't add an extra tip! THIS IS THE #1 reason while I'll NEVER go back!

I'm coming 2 weeks ago Extra too much money and eat everything no good please don't come back here everyone omg

All hype no substance. Made reservations for Sunday May1st at Noon ( when they open ) for Mine and My husbands anniversary and my birthday. We got there about 30 min before opening. We wondered around a bit before a line started forming. They have a big sign outside stating masks must be worn. First 4 people in had them on. Big group after them no masks and nothing was said. Half staff wearing masks half not. First impressions not great. Up on the wall to the right of the door there was a photo falling off the wall. The big crystal chandelier in the entry has some crystals unhooked and falling off. Mercury glass balls ( that resemble balloons ) some are broken. Wall that looks like candy dots needs scrubbed and repainted. Lots and lots of light bulbs out. Just looked uncared-for. We were sat and given bottles of water. I thought bottles of water was weird and they weren't even cold. I noticed all the tables got bottled water. Such a waste of plastic. I hope they have a recycle program. They have a 20% automatic tip added to your bill ( we knew this going in, we saw it on line ). Our server did a good job so he would have received at least 20% from us anyway, but it shouldn't be legal for business to do this. Pay your employees a decent wage. The food. Husband got French Toast. I got a club sandwich and fries. Food was good not WoW. Zero presentation unless you get one of the over the top items. Husband got a pineapple mimosa. He hated it. I ended up getting a Pink Unicorn Hot Chocolate. It was cute and pretty and so so beyond sweet. Husband got a chocolate shake he drank it with out comment. At the beginning of the meal we were asked about special occasions and said Birthday and Anniversary. Zero was done to acknowledge either. I made a reservation prior to coming here for the new location in Indy for my Husbands Birthday. But after eating at this location I canceled the Indy Reservation. The loop of celebs they played on the TVs was short and repeated dozens of times while we were there.

Guilt tip guilt tip guilt tip..... Not only did they automatically include a 20% tip to our bill, then the waitress explained it again and asked us to give her a personal tip because the $40 tip we already gave didn't all go to her. She said it went to the restaurant owners. The food was pretty good. Drinks were very expensive.

Walked in host is nice nothing against her but immediately she told us it's 20% gratuity which means I don't have to tip.Server is nice.Food was not even decent water was nasty(Tap)I can instantly smell it and taste it.The hype about this place is all celebrity based the other location in different states are most likely better than this but the Chicago location on grant ave is terrible I wouldn't recommend it here at all price not worth it for trash food.my friends also experience the same quality of their trash food,seating has crumbs and spots as well .Karla is nice nothing against her either.

I walked in with out a reservation on a Tuesday evening. I asked for seating for one and was told to go to the bar which I declined and requested a table. I was reluctantly told by the hostess it would be a 10 min. wait. The greeting from the hostesses was lackluster and it just didn't feel pleasant. I waited about 5 min and a table was ready. As a matter of fact the place only about 15% of the tables were occupied. It was slow. My server was pleasant and friendly. There is a 20% service charge. The food was also lack luster. The restaurant looks nice...the music was nice. While there are celebrity faces plastered around the restaurant that definitely is not a draw for me. The food is pricy. My meal was $30. There are tastier less expensive options around.

This was candy heaven for the kids. The drinks are expensive but large, an experience, and delicious. The server warns you if you opt for the alcoholic version that it does contain 6-8 shots and I bet that some people can get in a lot of trouble that way! The rainbow pancakes were large enough that our entire table shared. They're a little sweet even without the maple syrup!!! Be prepared for lots of dining room noise but the booths are private for your own experience. My takeaway: come for the drinks and candy, but you can make it a dessert stop after eating your meal elsewhere!

My first time at a Sugar Factory! I always see pics with their HUGE exotic drinks and I couldn't wait to see them for myself! This location was only taking reservations at the time (Summer 2021). The vibe is quite lively and colorful, the perfect place to hang out and have a couple drinks. Food was okay ~ taste was average, nothing special about it; but definitely recommend their milkshakes or drinks menu that will fulfill your sweet tooth. The milkshake I got was HUGE AF with such EXTRA garnishes, and of course the signature huge glasses WHERE GIGANTIC AHH, definitely an experience for sure. Drinks we tried: - Virginia Strawberry Lemonade - Campfire S'mores Milkshake Food: - Sugar Factory Rainbow Sliders - Caesar Salad with Grilled Chicken - Chicken Fingers - Fettucine Alfredo

The food was very bland...very acidic..I had spaghetti. The greeting was horrific when we came in. Asked if we had reservations...we didnt..no where on the site did it say we needed to. .told us we would have to wait rudely. It was less than 4 minutes and we were seated at a table right in front of the kitchen. We asked for a booth. Another couple were sat there and asked for a booth as well. There were only 3 other tables seated while we were there. Water eas hot that was brought to the table. We had to ask for ice. 20% gratuity automatically added. I wouldn't have tipped 10%. Would not recommend to others.

Food was good the set up was really cute. PLEASE get new cups the wording on the cups were peeling it just looked old I rather you just give a blank glass .. the seats were also ripped .... I mean the place is too cute please live up to the cuteness. Also the services charges is a bit much we didn't like it. Outside of that service was great food was good (Pasta penne flavorful ..... wings were cool fries good). Extensive drink list pretty pricey but hey this a novelty restaurant so expected that. Drinks were bomb. Would go again!

First off the server George... he's a wizard. So friendly so quick he had us in stitches. ASK FOR HIM. The service really was the cherry on top of the Sunday.

We went there as a place for a dessert at evening as a family gathering. We arrived at almost 9:45pm and the hostess told us that they could not sit anybody as walk ins anymore because supposedly, walk ins aftee 9:45pm are no permitted. IT WAS NO EVEN THE TIME! The place was half empty. Another family arrived after us and the same excuse was used but the complained to the manager and we were all seated. At the table, they placed us a bottle of water and no glasses. The order was placed. The shakes and desserts tasted great! But the portions are absurdly large, and obviously OVERPRICED! When the order arrived, the waiter not only that did not bring the glasses, she did not bring napkins!! Come'on!! NAPKINS!! The most basic item when eating, specially those desserts!!! A 20% tip was mandatory, which I find ridiculous when the tip or gratuity is based on the server's performance and attentions. She obviously did not work for her tip and left us unattended. As a footnote, the videos played on the tvs, instead of showing a variety of images/videos or any kind of entertainment, they play self indulged and tacky videos of the celebrities that visited the place. Definitively not coming back!

I've heard of the Sugar Factory and finally got my chance to go. My family and I walked the area near our hotel and searched Yelp for something good to eat. To our surprise, we walked right into the Sugar Factory. Our wait time was about 45 minutes, which wasn't too bad, since we had to wait for my sister. The ambience of this place is more like a club. However, it was a nice place to eat. Everyone enjoyed their food, from the Rainbow Sliders to the Grilled Salmon and The Big Cheesy. The prices were a tad high but I get it. You basically pay for the experience. Overall, I would definitely visit again and again. It was that good.

We ordered the meatball appetizer, blue cheese burger, and the Signature Sugar Factory Burger. The food was pretty good, and the drink was great! The server even asked if we wanted to film our drink being poured before he did it.

I really really wanted to like it! I went here because the group I was traveling with wanted to. First, they sat a table of 6 for a table that honestly should really only be for 4. We were shoulder to shoulder and I was wondering how we'd even lift are arms up to eat. We asked the hostess for a bigger table and were told they had no others but if one of the larger reserved tables ended up no showing- they'd move us. It wasn't until I was standing and we all looked pretty upset that our waitress moved us - thank god for that! The food is subpar at best. The portion sizes are generous but the food was meh. Nothing was amazing and for those prices, I'd expect a bit more. It really is a hype place with all the celeb "endorsements" and giant desserts and drinks. The decor was pretty. The only saving grace I feel like for the whole experience was how pleasant our waitress was and how accommodating she was. 10/10 on service.

Really nice place to wine, dine and the impress in a sweet way. Love the candy assortment to choose from.

An extremely shallow experience that is focused entirely on social media and not the actual experience. The staff was fine and ordering was straight forward, but the food itself was painfully mediocre for how pricey it is. The chocolate margarita I got looked neat in a photo, but the whipped cream was excessive and made it annoying to drink, which was even less worth the struggle due to it seemingly being entirely comprised of sugar. If I am to pay $20 for a margarita, I expect to find alcohol in it. It's like asking for a regular coffee and getting a caffeine free mocha from Starbucks. Pure sugar and the actual thing that makes the drink what it is has been removed The burger looked great but was impossible to eat so it quickly turned into a cold mess of meat, bread, and mac and cheese. Even the server remarked how it is "picture worthy" but here that seems to be the only thing worth considering. The actual quality of the food and it actually being edible as a burger clearly isn't a priority. Overall them offering a ridiculous gold burger, advertising celebrities all over, mediocre food, and pretty poor drinks shows how misplaced the priorities are.

Fun and exciting place to eat with my teen... best avocado salad I've had. She enjoyed the atmosphere, her bubbly mock tail, but her meal was regular as far as taste, nothing special to review. The waitress worked alone and was managing the bar, so limited there.

Good food and HUGE servings! I think most people come for the decor, but the drinks and dessert really stand out. Consider splitting menu items due to serving sizes. And the service was outstanding! Special thanks to our server George for taking care of us... very professional and considerate, which made for a great experience.

Was here for my daughter's birthday and it was a sweet sugary experience. Our food was about what I would expect for a place like this so maybe 3 stars. The service on the other hand was great. Michael M was our server. His attention to our needs was excellent. I would recommend this place for good service and a fun atmosphere. Great for kids.

Enjoyed my food. Seems like everyone did. It's good to have a Sugar Factory in Chicago. All of us took pictures in the sugar factory chair also.

This place is adorable and totally blinged out. I loved it. They definitely get you with the price of the fish bowl drinks. They're $35 for non alcoholic and $45 for alcoholic. Insane!!! The food was excellent and decently priced next to the fishbowls. The chicken fettuccine was excellent and I devoured the whole thing. I spent a lot of time fishing my candy out of my fishbowl drink. This is a wonderful place for girl's and birthday parties. It's so blingy and fun. But be prepared to drop some major bucks if your kids don't share the fishbowls. I would definitely come back and bring my girls. Such a fun atmosphere.