Sugar Factory - Detroit

I recently visited the Sugar Factory expecting a fun experience, but unfortunately it turned out to be a complete disaster. From the moment I arrived, the service and accommodations were disappointing. I was made to wait to be seated because my entire party had not arrived yet, even though there was space available. Instead of being understanding or flexible, the staff gave me a hard time and were not accommodating at all. To make matters worse, the women’s bathroom was extremely nasty and had a horrible smell. For a place that charges the prices they do, cleanliness should definitely be a priority, and this was very disappointing to see. The food itself was very basic and definitely not worth the high prices. The experience felt more like paying for the name rather than the quality of the food or service. The only bright spot during the visit was Donnevan. He was the one person who actually made the experience a little better with his attitude and customer service. He was friendly, helpful, and professional, and honestly he deserves a raise. Based on the way he handled things, he should be the manager. Also had to put my own sauce on the food Overall, the experience did not live up to the hype, and I left feeling very disappointed.

Less than stellar experience to say the least. Went here for my nieces 16th birthday party and was not a very positive experience. We were there with maybe 3 other tables it was an absolute ghost town and it took over an hour and a half for our order to come out. Our waiter would have forgotten my wife and my drink if I did not mention something too him, and when he brought it, it looked nothing like as it was pictured. The food was mid and best and far over priced this place is definitely more focused on the visual and not the quality. When it was time to checkout I think that was the most we saw out waiter who was then intentive and dancing. Just an FYI they charge a 20% gratuity to your bill. Our waiter lied to my mother in law when she was chasing out claiming they did not. When I cashed out her proceeded to tell me if I wanted to leave an additional tip he preffered cash over a tip on the credit card. I believe his name was Devon- you really need to do better in the service industry sir. Overall an underwhelming experience and now see why this restaurant was near empty on a Saturday during lunch. Wouldnt waste my time and money here folks.

Went there, trying to ignore the terrible reviews and with our experience, I would have to agree- this place is awful! 😞. Service was super slow, only two wait staff. Ordered one of each: sliders meal. Was charged for pink princess sliders but was told they ran out so settled for two rainbow because each kid wanted the toy duck that came with meals. Just to find out after meal came out that they “just ran out” of the ducks. sounds like many other reviews said the same! Sliders tasted disgusting- the kids didn’t eat it. We brought it home so I can do a full review. Look at the meat, it is white compared to the Hot Cheetos burger. The salmon dish was just okay. The milkshakes were the best part of the meal. We regret eating here and told our server we will not be coming back to which he explained that most other night they are usually packed- I don’t believe that for a moment. We should have went to the Brazilian Steakhouse instead and spent $258 dollars there. There you go so you don’t end up wasting your money and time. Also, while my husband was using the urinal, a staff was literally FaceTiming someone while peeing next to him- speaking an African native language. How inappropriate to FaceTime in the bathroom! 😡 yup- that was the atmosphere, ladies and gentlemen. Also I saw another table send back what appears to be a steak order. Should have know then to just walk out. I forgot, the Mac n cheese was cold and the wings were cold. Only got hot fries and Salmon was warm, all Burgers were cold. Have a wonderful Sugar factory! Bye!

The food was delicious made by chef Chris. They had amazing service and were very kind. The decoration was beautiful 🤩. The shakes were amazing and very pretty. I definitely recommend this sugar factory 📍Detroit mi.

The steak was over cooked I sent mine back but my husband ate his "Jerky" . I felt like the meat was low quality. The service was decent our server was overworked. All of the food came out nice and hot even the ceaser salad. The ceaser dressing is amazing even warm. My salad had clearly been sitting under the warmer with the rest of the food. The re-cook of my steak came out medium but the meat was still very dry and not seasoned well. This place is famous for their amazing shakes and drinks. If you are going for the shakes and drinks you will NOT be disappointed.

The staff was wonderful, and the atmosphere was fun but everything else was a thumbs down! First: it’s dirty-like a layer of grime on the bathroom doors dirty. Second: the candy store was basically empty! How? Third: the food was just okay but at a premium price. Obviously you come for the kitschy vibes-giant drinks, colorful food and over the top desserts so I wasn’t expecting Michelin star food but it was pretty inedible. The sliders and giant pretzel were yummy though and my kids enjoyed the Ocean Blue Goblet Mocktail. All in all my kids had a great time but for $250 I’ll go somewhere else next time I want to treat them. I think management needs to revisit their operations at this location ASAP.

Came here for lunch. They only had 1 waiter and he was running all over taking care of 3 tables (one of which was a large party), bringing out all food/drink orders, plus greeting and seating guests at the door by himself. I ordered a grilled cheese with ham and a side of tomato soup. The sandwich was delicious but the tomato soup was nasty imo... I honestly would have rather had Campbell's 😅😂 Then it ordered a specialty shake and the cake pops & donut on top where all hard/stale 🫩 Super disappointing for a $25 milkshake.. smh

11/2/2024 – Booked a reservation for my daughter’s 17th birthday, party of 12. From the moment we arrived, the staff was welcoming and the atmosphere was lively and fun. My daughter was blindfolded for the surprise, and the staff helped make it perfect—she was completely shocked in the best way. The food was excellent, and her drink was amazing—she loved it. The staff came out to sing Happy Birthday and brought a beautiful cake with sparklers. It made her feel so special, and the whole moment was unforgettable. Thank you, Sugar Factory, for making this birthday a night to remember. We will definitely be back!

This restaurant is so pretty! It's bright and lively. I feel in love the moment I walked in. The menu is HUGE maybe too many choices. A more crafted menu that maybe changes would work better. My Sugar Factory burger was cooked to perfection. The drinks were amazing. I had the mimosa flight and I enjoyed all three of my choices. The service was top tier Gregory went above and beyond making it a great experience.

Shout out to Shauna at Sugar Factory we love youuu, experience was amazing!! Your amazing!!! thank you for everything and making my birthday so speciallll

Fantastic meal - great food and service in a venue with nice appealing ambiance seated immediately on arrival as we checked into our reservation , a great way to start of the dining experience , our server who was very well trained gave us some great recommendations on the menu . started of with the Miami tropical punch goblet , served table side did not disappoint for the main course i got the grilled ribeye 12 oz which came with herb mayo and charred lemon and a side of grilled asparagus , best steak i had in a long time everything was cooked to perfection strawberry cheesecake overload for desert was perfect the New York cheesecake chunks were very fresh and delicious perfect way to end our meal . from the server to the managers and the chef at this location , truly outstanding .

I don't even know where to start. Dirty just dirty everywhere. The smell hits you right when you walk in. I was with a group and it was my first time going, I couldn't leave right away unfortunately. Right away we were told they don't split bills! No one in the group knew this and we were not prepared. Also tip is added to your bill. While we were waiting I saw how blenders used to make the shakes are not washed between orders. They just sit with little water in the sink and then used again and again. I wish I snapped pictures of everything dirty I saw, I was shocked. We got seated and 20 min after we got water, we knew what we were going to order but no one in sight to take orders. Another 30 min and we just decided to leave. The group stayed we left, the servers were rude and didn't even bother to talk to anyone in the group, hand out menus or anything at all!! It was only 4 other tables, how in the world 3 servers can't handle that? Needless to say we will not be coming back, for what I hear the group said the food was mid and the shakes just nasty. If the place was actually clean this would be an incredible experience, you could see how nasty even the TVs were, chairs, tables, walls everything is sticky! I understand there's sugar in large amount but there's no need to leave it everywhere. Service horrible Food mid at exorbitant prices. Place gross. Nothing positive to add unfortunately.

Food was incredibly beyond average. The menu rivals the size of Cheesecake Factory if that gives you any hints. With a menu so huge it's probably impossible to get anything done beyond average. It's on us for going to a place called "sugar factory" for lunch. INCREDIBLY overpriced for the quality of food you're buying. For example, cheeseburgers are frozen pattys even Buffalo Wild Wings has better burgers and I mean, it's freaking Buffalo Wild Wings. They love covering everything in cheap canned nacho cheese. The sweets however? They're winning. Shakes, drinks and treats are fantastic, they should stick to that. Don't waste your time on pancakes (very bland not worth it). As an added note I found it odd they add 20% gratuity with no way to correct it... it's mandatory regardless of your service. So if you wanted to tip more or less, you have no choice. I was conflicted, I hate that... because I wanted to tip our server more (didn't have cash), but also loved not having to do the receipt shuffle and dance, waiting for signatures etc. All that said, I'd not even waste my time rating this place if it hadn't been for our fantastic server, Onas. Second to none, Sugar Factory doesn't deserve him, he's outstanding he was helpful, and just an all around attentive, good human being. Had it not been for him, the experience and food would have been 0.5 out of 5. If you're going to get a shake and say hi to Onas, I'd say stop in, it's unique. But do NOT waste your time on their beyond average flavorless food bland lackluster lack of creativity food.

We had such an amazing time! The fish bowl drinks were so fun and good! The manager, Sydney, was great. I recommend the banana split waffles and you have to try the drinks!

My friend was dying to go here for her bday. I had never heard of it so I started to read up on this place. It had terrible reviews so I tried to talk her out of it. She insisted we go, so we did. First let me say this restaurant is an experience and it's not for everyone. It's super cute and decorated in a very fun way. The music is loud and it's mostly hip hop and rap so if that is not your thing then maybe don't go there. The waitstaff will break into a dance at any moment for certain songs and they are amazing and fun to watch. This may mean your server will have to stop what they are doing and go dance, so you might have to wait a little longer for whatever you wanted. It's all part of the experience. We were there about 2 hours. If you're in a hurry to get somewhere after dining at Sugar Factory this restaurant is not for you. The meal will take a long time. These servers are dancing and serving and working their butts off. The menu is huge. They have something for everyone. The food is very basic. You're not here for a culinary delight. You're here for the show and the experience. If that bothers you this restaurant is not for you. I got a burger and fries. It was nothing special. It was edible and I was fine with that. My bubbling drink with the dry ice was fantastic! It was pretty, delicious, and fun! The giant bowl of ice cream we got was soooo delicious. Next time I would just get a drink and a dessert. The bathrooms were disgusting and that I cannot put a positive spin on. There are no excuses for a bathroom being that dirty in a restaurant. All I can say is this place is a lot of fun with tons of energy and positive vibes. I loved it. I will be back, but I can see how it's not everyone's cup of tea.

Fakey fancy. We went for lunch on a Monday and the place was fairly dead - 3 other tables around us were filled, but this is a huge space. It's very cute and I can see it's Instagrammable; there are lots of places to take selfies and a huge video wall with celebrities on red carpets, that kind of thing. But the dishes (at least at lunch) are plastic, and my plate was dirty. In addition, I had a hair in my fries. No bueno. I didn't mention it to the servers - there appeared to only be 2 working, and they were busting ass. I didn't want to cause a fuss - I just didn't finish the fries once I noticed. if I had been coming out of my own pocket for this meal, honestly, I would have left. Dirty dishes just aren't a good look, and I should have known after that. We had chicken sandwiches - I had the buffalo chicken - and it was ok. The bun was nice and fresh, and the sandwich tasted pretty good, but the fries could have been fresher, and I'm sure this was a frozen chicken patty refried, or at least that's what it tasted like. The service was actually quick and pretty good, so I don't mind the 20% gratuity automatically added, but you may want to note that. Overall, a good place to catch a nice-ish quick lunch in an hour, but check your plates and food for cleanliness. I worry that this place is too big with the most ridiculously large menu ever, and it might not last with other upscale restaurants in the area. This place seems to be marketed as "luxurious," but that's not the vibe I got with plastic plates and glasses. I wouldn't rush to return, but it would be fun to maybe just have drinks or desserts or a milkshake at the bar - it's a fantastic view!

Sugar Factory was the perfect "date" spot for a girls lunch sweet 16 birthday! We had reservations- and we were treated like royalty. Our server, Onas, was amazing! He was prompt, friendly, and made the birthday girl's day very special. We opted for some fish bowl cocktails- over the top amazing. Of course we needed some French fries to cut that sugar buzz, followed by the fireworks ice cream served to the birthday girl & friends. We will definitely be back! Remember you are paying for an "experience" and not just dessert. Bring your A game, dress to impress, and bring your black card!

My sister and i just came out to sugar factory for a drink but both had bad cramps a few hours later. The drinks are definitely fun but overpriced and way too sweet. The candy freezes and it's hard to even eat it once you finish the drink.

The atmosphere was welcoming, featuring great music and interactive staff. We received our food in a reasonable time, and the portions were generous and tasty. However, the prices are a bit high ($103 for two burgers and two shakes), and a 20% gratuity is automatically added.

The location itself is nice, it would be a nice place to take pictures and also our server was very nice as well! The food however was not up to par in my opinion. I ordered a cheeseburger and while it was a good size it was just okay, the burger itself had no flavor. My son ordered the rainbow pancakes and ocean blue goblet that are pictured and they were just okay too. The pancakes were more like cake than actual pancakes and the drink was essentially just a regular juice which doesn't correlate with the price. It was a nice experience as a one time thing but I probably wouldn't come back again.

I feel as though when it comes to the Sugar Factory you either love it or hate it. Half of the reviews I've seen seem to be people upset about the Instagram/ influence style decor and drinks which almost seems as though they didn't like the place walking in, but still sat down and ate/drink. I always enjoy my time here, but it's mainly because my servers have been very funny and down to earth. They're keeping very real on what tastes good and what you should avoid and I always appreciate it, especially since the prices are sky high. SF can be great for a casual evening or a bday dinner. The staff will even dance for you( but I believe it will cost you). They have such a big menu but I would suggest not even getting food and stopping by with a friend or two to enjoy some of there drinks. The punch bowls tasty and will get you where you need to go. I'm definitely coming back to try more options! .

First time coming to the Sugar Factory.. it was amazing! Food was delicious and our server Nae was awesome! definitely recommend!

We stopped in for the 24k gold burger & were surprised to learn that this location doesn't (& never has) had the ingredients for it! So definitely don't go here for that. We were pretty bummed because it was our sole reason for going. However, the manager & staff COMPLETELY made up for it. I think it says so much about a business when they listen to customer feedback & take it seriously. We have all been in situations where you mention a problem & then are made to feel like you're a bother. It was definitely not that way here :) We also loved our server, Gregory, and the enthusiasm of the waitstaff. The prices weren't as bad as I thought. And the food is genuinely good! We didn't have a single thing that we disliked and actually thought almost everything was better than average. The chicken tenders were my favorite bite (very crispy). But we also tried a salad, fires, a burger, and spinach dip...all winners! Super loud, lots of energy. Introverts, this might not be for you! But especially for kids' birthdays, this place has a lot of unique, novelty items & excitement that younger people look for. Thank you, Sugar Factory, for a fun day in the city.

Let's start with the service at the door. We had a reservation, provided my name, states it will be a few moments. The same person comes back to me saying another name to me and that our table is ready. I let her know that isn't my name and she states well then i guess your table ain't ready .. ok kind of rude since it's their error. We wait 10 more minutes before finally being sat. We are 15 minutes past our reservation time at this point. We wait another 30 minutes before even being acknowledged by someone after attempting to stop 3 different people. We have not been greeted and no drinks offered. We are now 45 mins past reservation time and i'm super frustrated borderline angry. 10 more mins pass and we finally get water Damn near an hour of being in your establishment. For this alone we will never return here. This level of NON service with a mandatory 20% gratuity is just ridiculous. On to the food. I ordered a salmon salad that was horrid. It's super dry and over cooked what you see in the video is what i left there. Eating three bites. No apologies offered, no offer of swapping to something else not even asking if i wanted anything else since this was left pretty much untouched. This clearly is a kid spot and no emphasis placed on service nor quality.. Stay away unless that's your thing

This takes the award for the absolute worst dining experience of my entire life. My friend's birthday was the 1st weekend in Dec, so we decided to celebrate and we took her to the sugar factory. Her mother had just passed away a few days before so it took a lot of work and convincing to get her out of the house and what better place to go than the sugar factory! we had heard that this place is amazing and the spot to be so how perfect is this for a birthday?! we made an 8:00 pm dinner reservation traffic and parking was a bit difficult. We arrived around 810. The table wasn't ready. They told us to check back at 8:30. yes even with an 8 o'clock reservation, 830..?! long story short, we not sat until after 9 if it wasn't her birthday, we would have left but this was supposed to be her big bday We wanted this to be a very special dinner finally, we got sat down, no apologies the waitress didn't introduce herself. She quickly seated us and then scooted away. She said she's going to go find more menus. We had 4 people at the table with 2 menus. One menu had sauce and it was not clean. It was disgusting. I had to go find somebody and I had asked them for a sanitising wipe so we can clean it and they just took the menu and left. 25 minutes past finally, the other few menus came to the table and we straightaway order drinks because we had a feeling that this was going to take a long time we were determined at that point to make everything be as best as it could possibly be.. our waitress, then disappeared for basically 30-ish minutes never got her name she never brought any silverware or napkins to the table and never came back to take our order.. We had to ask for silverware. Ask for napkins. Ask for water. Ask for water refills ask to have the girl sent over so we could order food had to wait an extremely long time for our food , food didn't come out together. It came out dish by dish 10 min apart from each other, we waited bc we wanted to eat together and take pics.. I only know this because I am looking at the timestamps of the photos and the videos that we took we had to get up from our table and go to the bar and ask them to make our drinks because we never got our drinks, it turns out the girl never put the drinks in to the bar. I had them take off the extra food that never came to the table. I had to find a manager to help scoot things along because our food wasn't coming out. Once our food did come out our food was cold, the fries were cold, but the meat was warm so we figured it was fine to eat.. the ranch had a layer on the top of it, indicating that it had been sitting for a long time so we didn't eat that.. the food really was subpar. It's nothing that I couldn't get at a hole in the wall bar. nowhere near worth it for the price. I couldn't believe how expensive everything was my drink finally came to the table and it was Ok. I felt bad that my best friends mom had just died and she didn't even have food or a drink in front of her. She was ready to leave. She was basically in tears.. we all shared food/drinks, the last attempt to make everything worth coming here we ordered the big bowl of ice cream they came out sung and that went great. That really was the only thing that went well and that's really the only thing I think they know how to do there. couldn't believe that it was $100 for 12 scoops of ice cream and a bunch of sugar candy in a bowl, but it made my friend happy. we got some good videos of the people dancing and my friend when her treat came to the table. Other than that it was a horrible experience and I wouldn't go back even if it was free. I haven't stopped talking about it all month and how horrible it was I really don't think anything can top this experience, and I really never want anything to top this.. i never could have imagined any dining experience to be this bad. after that we had asked for the bill. We had to flag her down once again ask for the bill. We figured we should do that as soon as possible because that was going to take awhile and we were correct. She finally came over turns out, there is a 20% tip mandatory for every transaction. It was at that point that I told her to take off most of the food items and everything that didn't come to the table that we were not paying for that really what I should've said was we are not paying for anything. This was horrible and I should've left. I really had no idea that they had mandatory to being 20% the computer thing then asked me do I want to leave an additional tip I literally cannot believe the service can be so so so terrible here and they still make 20% tip on every single transaction. I have never dined and dashed I have never left without paying a bill, but everyone I told this story to ask me why on earth I paid the tab and I really don't have the answer to that we left at 10:45

First time and LAST TIME! We took our daughter here for her birthday. We should've left after we first was greeted at the door but decided to give them the benefit of the doubt. Food is way overpriced and comparable to Apple Bees or Chilis, actually they're probably worse. Our bill came up to $145 and that was with 4 meals and an onion ring appetizer. We don't drink but daughter had some kind of mocktail. The place smells damp and moldy and the men's bathroom was missing the door handle. Table was dirty and floors were sticky. I don't recommend this place and will never go back. Also they charge a mandatory 20% service charge(tip). So matter what service you receive you will be tipping 20%. Stay away.

This place is very overhyped and the food isn't good at all. It's very expensive for no reason. The henny punch was $40 and it tasted like juice. The chicken was overcooked, the firecracker shrimp was okay. The burger had no flavor. The ambiance looks cheap for the price of everything. $30 for a sampler platter ridiculous. It's 20% gratuity added to all bills no matter party size, the service was okay but they can give bare minimum service because they know they are getting a big tip. Almost $200 for the items you see in the pictures. It's not worth the price at all. I want to try them for brunch but I don't think it would be worth the price. I wouldn't recommend.

I'm gonna be honest, I don't fully understand the 1 star reviews, I don't think this place deserves 5 stars, but with my experience I don't think it deserves a low rating either. This is definitely a place you go once or twice for a special occasion and then never again, I wouldn't come for a random dinner. The bill (including tip) was $140 for 4 people. We ordered 1 drink and 4 entrees. Just so you're aware, a 20% tip is already included so the waiters don't need to give you good service. I would say our service was subpar at best, but not terrible, he just took forever to get our order and never came back to check up on us. The food was good, we ordered the Cajun chicken pasta, big cheesy burger, and penne Alfredo. The penne Alfredo was a little bland so I wouldn't recommend but the other 2 was good! It is extremely loud in the restaurant, so you're practically yelling to talk. We were there for 1 hour and there were 3 birthdays. When there's a birthday they dim the lights and have the waiters dance and that was actually pretty fun to watch, but definitely not for everyone. Overall I give my experience a solid 3.5. Expensive and loud but a decent experience for my guests :)

If you are not a tween girl, sugar addict or on any type of budget, this ain't your spot. If, however, you are one of the above, have at it! My daughter absolutely wanted to go on our visit home for the holidays, so I gathered the nieces, and off we went. Their faces during the whole experience was everything!! Getting 12-16 year old girls to smile these days isn't the easiest thing to accomplish. So if I had to pay a car note to see them smile, I guess I will do it. It truly was worth the giddy glee I witnessed! Now, if you're a foodie or frugal, or better yet, a frugal foodie don't even bother. If you're someone who cares to eat in a somewhat of a clean environment... hmmmm. The food sucked, the drinks AIN'T affordable and the bathroom alone . Just wanted to warn you in case you take the plunge.

It looks great. Just off Campus Martius in the same building Har Rock used to be in. Small outside space with bar service window. Inside is a sugar and pop star themed decor that looks great. The staff wasn't feeling it. The deserts and desert themed drinks are really pricey. More so than the much better conceived and carried out similar idea near the Fox. Just too much money for too few treats and too low service. Edit: I thought about it and brought this up a star. I was being unfair because the other concept like this is so much better

Lunch here is quiet, very easy to make a reservation or even walk in. The space is beautiful, such cute decor. The service was good, our waitress was very kind. I ordered the $16 lunch combo, definitely worth! You get half a plate of pasta & a small salad. The chef accidentally made a full plate of penne alfredo so he just gave me the full size but charged me for the lunch combo! I also got a strawberry drink, definitely not worth $45. But it was cool to see the dry ice create a smoky effect when the drink was being poured. definitely share this drink with another person because it's HUGE & also very sweet. The caesar salad was delicious. The cajun penne pasta was okay, definitely wouldn't pay full price for this if I were to come at dinner time. Overall, you're paying for the experience, not the food. Definitely one of those restaurants where you go once just to say you went.

Despite being short staffed I experienced a fantastic service. Ashley did her thing with making us feel welcomed and appreciate.

I did read the reviews, and I must say I disagree with some of them! The food was pretty good. The service was over the top and for my birthday they did me right the music was on point and it was so colorful. I love this place.

Server Greg was ill-prepared. 1st attempt of bringing our goblets, he brought the wrong drinks. Main dishes came incomplete. Hot honey chicken was missing whipped butter. When Greg was asked to correct this, he brought out melted butter...ugh! The other meal was supposed to be a Monte Christo with fresh berries and potatoes. We received none. When asked the server where the rest was, he brought out jelly packs instead of fresh berries. The sandwich was also prepared missing the turkey.Although the taste of the food was good. The service totally sucked!

The service was slow. The staff showed mad love to the birthdays though but that was about it. We had a 8:15pm reservation on Monday 8/14/23. We still had to wait to be seated. When we we're seated we weren't greeted by a server right away. We had to ask for our table to be wiped because it was sticky and showed stains. The chicken appetizer never came out and that was the first thing ordered. The fries appetizer came out with the meals. The waitress seem like she had an attitude the entire time, and she slammed the salt and pepper on the table I ordered a tomato soup that never came out. My sugar factory burger looks like a kids cheeseburger. There was no onions. All I saw was tomato and cheese with little lettuce. And I wanted everything. All of the drinks, taste like pure sugar or juice... No alcohol, smell or taste. The fries were really good... It was weird that they don't give you a print out of your bill. And when you pay for a car, they enter your card manually instead of swiping it, or using the card reader! I have no intentions on returning to this Detroit location. The party next to me had problems with their bill, and that made me question if I was charged extra or something was rang up wrong .. guess I will never know because I didn't get a copy of my tab.

Went for brunch on a Sunday. Only 1 other table was occupied. Host seemed like he wanted to be anywhere but there. Ordered a mimosa and was told they didn't have any popsicles for the drink. Ordered it anyway and sent it back... it wasn't good at all. Waiter didn't ask if I wanted something else. Ordered the Sugar Factory omelette and sent that back too. No ham and at least a half of a tomato was included (but that wasn't an ingredient listed) manager came over and apologized, had the kitchen make a new one. New omelette was undercooked as well as the home fries. They didn't charge me for anything and gave my friends a discount too. Ended up stopping at McDonald's on the way home. Floor was dirty (we went at 10:30am), pepper shaker was wet inside, toilet paper rolls were hanging on the purse hooks inside the stalls. Will NOT be back.

Had a reservation for 5 , (small group for daughters bday ) Upon first getting there aesthetically it was pretty but there were a lot of things out of place or broken - and in need of cleaning :( Bartender had to be our server and she was fine just too busy to give us any real service - Food was not good at all - ! For the price we expected something a little delicious - ordered the amazing LOOKING shakes - And one of the cakes was hard as a rock !! And not frozen like our server said _It was disgusting - stale or microwaved too much - or something Totally inedible :( she gave my son and the table 3 cupcakes to make up for it and they were also not very good. The recipes need some revamping or followed since all I ve seen is how great this place is supposed to be and it was very disappointing-

Our waitress was quick with us, not even taking the time to look at us while speaking when we entered, after telling us 'no dessert'. (the SUGAR factory didn't have desserts??) Staff were incredibly rude, and sent the chef home despite knowing about a reservation. Staff told us to leave while shopping in a very rude manner. Manager repeatedly begged for a good review, despite this. Food was still good, but the service was horrible. Will not return, and will advise others to avoid this place.

The restaurant was chaotic. The drinks weren't good, which I did not expect. I had the margarita flight, and it came out of a pitcher sitting on the counter; syrup was added to each. The appetizers weren't very good either.

Sugar Factory is an experience! I was super excited to book this place during my trip to Detroit. Sugar Factory reminds me of a fun-themed Cheesecake Factory. The menu has a lot to choose from and the prices can be a bit expensive. Our server was nice, but she was a bit clumsy. I ordered chicken and waffles and a watermelon goblet. My wife ordered a basket of fries for our app. The fries were very tasty, we demolished them. My goblet came out shortly after we finished our appetizer. I noticed that the cup was filled with quite a bit of ice and it was only filled with a small cup of my drink mix. It is severely overpriced at the price point of $29 for non-alcoholic and $39 for alcohol. But, as I stated before it was about the experience. Unfortunately, when the served tried to pour my drink she ended up spilling some of my $29 beverage on the table. She apologized, but she spilled about 2 dollars worth of drink. My chicken from my chicken and waffles was very tasty, seasoned to perfection, and fresh out of the fryer! The waffles were just meh, a little too spongy for my liking. My wife told our waitress that it was my birthday, so they came out and sang and gave me a scoop of birthday cake ice cream. The ice cream was amazing! I would be open to trying another location in the future.

I came here for a birthday dinner. The music was just a little loud. I was with a party of 10 plus. We had one server she did a nice job. I only got fries and a glass a wine. My fries came out later than everyone else food but they were hot.

Drinks are good, very sugary if you're craving something to satisfy your sweet tooth! Service was good too. Wish they had more food options!

Rianna was amazing, her energy was perfect for this restaurant. She seemed as though she was all over the place (too many tables) but she never neglected us. The (male ) asst manager (I believe that's what he was) well he was a jerk ‍. He refused to listen to our concern and when we asked for the mgr / Gm he went to gossip and laugh with other co workers before he got the woman in charge. She came over and not much better, very dismissive & all abt the money , not the customer/ service... but in the end (long end) she did help. The food wasn't very good but they aren't known for that. They charged $100.00 for the staff to do a 9sec happy birthday song / dance. WTH ‍ $60. For a smaller version. As you can see if it wasn't for Rianna this review would be far worse. I've been to the former California location and , Florida location and have never been so disappointed. Pls do better & thank you Rianna #SheUnderstoodTheAssignment #CustomerService #PoorManagement

Great ambiance! That's the best thing I can say about this place. The food is mediocre and there seems to be more focus on aesthetics than actual service. Took my bro here for his 20th birthday. We got there around 9:30pm and didn't leave close to 1am. If I return I will sit at the bar and have a drink....that's about it.

Just shut down already. This entire place is just an irritating experience. From calling and calling for a reservation and not getting any response. To being inside the restaurant and being ignored while I stood at the front. Who is managing this place? The food quality is good but the service makes me never want to go back. It's slow, uncaring and you'll turn a one hour experience into 2hrs. We literally requested spinach and artichoke dip. We were told they didn't have any, then they brought some out to the table next to us. We complained and we were brought out the spinach and artichoke dip. All our food was slow to get to our table. There was a little boy with a birthday next to us, so we decided to send a sparkler and things to his table and we would pay for it. It took over an hour to get this request done. We weren't asked if we wanted desert nor beverage refills. Then when I thought I left my wallet there I called them for over an hour and got no responses even though they were open, Again. This place has the worst service I've ever experienced. If they change up the workers they might do well with reviews but from now on I recommend folks to avoid this headache it'll ruin your day. *edit I went to the Sugar Factory directly to inquire about our missing wallet. After my friend and I both calling for over an hour to see if they had it. I asked Kimari (who is in from California) what number I can call to get through for future reference. She said "I don't know I am not from here I am just helping from California" okay, I get that but you're being paid to help so why not go ask someone. Then she grabs a phone at the front that is dead. No wonder no one is answering. Then gives me a hard time that she can't give the wallet to me she can't even describe it unless the owner is there. That she needed to additionally have her ID to get the wallet. Uhm, you have a wallet with her ID In there. Can't you look at the picture and see it's her. Seriously just the worst, shouldn't be open. Do not go.

I made a reservation three weeks in advance, specifically highlighting that it was my goddaughter's 16th birthday and requesting the special birthday section. Despite my best efforts to ensure her day was special, including multiple attempts to contact the restaurant with no response, our experience was profoundly disappointing. Upon arrival, we were left waiting for 15 minutes, only to be seated in an area with noticeable wear, like peeling paint and rust. The service further disappointed. We waited another 20 minutes for our server to attend to us. When the food finally arrived, my goddaughter's order was incorrect. I brought this to the attention of the manager, Edgar, hoping for understanding and assistance. Instead, his dismissive comment that it was "a lot of people's birthday" was deeply disrespectful. Ultimately, my goddaughter received her corrected meal, but it was still not as ordered. The day we had hoped would be joyous and memorable was overshadowed by this disheartening experience. While I've had pleasant experiences at the Sugar Factory in Miami, this location severely tarnished the brand's reputation in my eyes. I won't be returning, and I advise others to consider spending their money elsewhere.

The food was amazing!! Such a fun place for brunch, we got a mimosa flight and tried a bunch of food and it was all so delicious! Our server Donna was the best, would definitely recommend.

Best service and food ever Donna was amazin!!!!!!!!!!!!!! Will be returning!!!!!!!!!!!!!!

This is my 1st time to the sugar factory ever. They are pricey so keep that in mind. The atmosphere is very energetic/upbeat. The music was current and good. The interior design is nice. The service was good. I had a few managers come over to see if everything was good. We were seated in a timely manner and our food came out in a decent time. Our waitress was very helpful and pleasant to deal with. They were out of the key lime drink so I opted for the raspberry sun mocktail which was REALLY good. For dinner, I got a chicken sandwich which came with fries. It's was good, nothing to rave about but I was satisfied. Would I come again. Eh, maybe.

Oof. Just... don't. We went tonight for a special occasion because I knew one of my family members would love the shakes. But there was only one person working who was host, server, and bartender. He had too much to do with no support. After waiting 20 minutes for service we left. We figured it wouldn't be worth the money with the mandatory 20% "service fee" added on.

Came in with a friend on a busy Sunday afternoon and there was a 30 minute wait with reservations. Once seated, it took awhile for our waitress to greet us and take our drink and food orders. They were out a lot of items on the menu, such as mimosas and salted caramel for iced coffee. However, I was still able to find something to order. Food took awhile to arrive but once it did, it was fantastic. My friend and I our enjoyed our milkshakes, iced coffees and food. My friend ordered Cajun pasta and I went with the steak stir fry, both came out fresh and amazing. I enjoyed the ambiance as well! Very fun and upbeat, it's definitely a place to experience. I look forward to stopping by again! I hope the issue with wait times (with reservations) improve!

1. We didn't get seated til 30 minutes after our reservation 2. After we're seated its a solid 20 minutes before we flag down a waiter to take our order 3. Cheesecake shake came out and was delicious 4. When the food came almost no one liked their food. The bad: burgers, fish tacos, Alfredo, grilled cheese. The good : Hot honey chicken and waffles, French onion soup 5. End up complaining and they took everything off that we didn't like off so there's that. In summary: don't waste your time with this place unless you're really craving their ice cream. It's way more expensive than is justified.

Food is overpriced and not that good. Service is slow even though it was not busy. our reservation was for 7:00 we got here 10 minutes early and were sat. We didnt get any service until 7:30. Extremely disappointed had high hopes and was let down immensely

These reviews aren't lying! The restaurant charges a mandatory 20% tip,so the waitstaff doesn't even try. This place is a joke. A scam. A mirage. Looks nice from the outside but it's a complete mess inside. Stay away unless you want an utterly disappointing experience.

Everything is so large and over the top. It's a great experience for a special occasion. Food is good but prices are very high. I would come back for another special occasion.

I can say with 100% certainty that I will never step foot in another sugar factory establishment. This was hands down the worst dining experience I have ever had. I apologize in advance for the very long review, but there was so much that went wrong during this visit. Everything about this place, from the half eaten chicken wing next to my shoe on the floor, to the service, and the management, is absolutely atrocious. We had a 3:15 reservation for 4 for my friends birthday. We got seated maybe around 3:25-3:30. It took awhile, many 20 min for anyone to come over and acknowledge us or even bring us waters. When our waiter finally came over we placed our drink orders and an appetizer. Maybe 30 minutes later the appetizer came out, but we did not have any silverware or napkins. We asked 5 different people for silverware and no one brought any. Someone in our party had to go stand outside of the kitchen and grab someone's attention. Meanwhile our waiter is bouncing around joining in every "happy birthday" song, but not checking on us at all. At this point the only drink we have received was a diet soda. We were still waiting on a mimosa, Bloody Mary, and the lollipop passion goblet. Another 20 minutes went by and the rest of our drinks finally started to come out. Except my mimosa. He finally came back to let me know they were out of champagne. It took him an hour from when I placed my drink order to let me know that they were out of champagne, how ridiculous!!! I just stuck with water as I didn't want to wait another hour for my drink to come out. At this point our waiter told us our food would be our shortly. We all looked at each other and said, we haven't even ordered our food yet!!! When we had first arrived he said they were doing brunch, but now since it had been over an hour since we had been there, we missed brunch. My husband ordered the hanger steak frites and I ordered the club sandwich. The waiter came back to let us know they were out of steak so he picked the grilled ham and four cheese sandwich. That sandwich was mediocre at best, he could have made a better one at home. My club sandwich however was very good I will give them that. As we were eating our waiter came back to let us know that his shift was ending and a new waitress was taking over. I wish he would have just cashed us out at that point. Because when we tried to cash out with the new waitress, our check was locked under his name. Such a hassle. It took probably 30 minutes to get the bill situation figured out. And then the mimosa and hanger steak that we never received were still on the bill and they had to get the manager to take them off. Then the waitress disappeared when she was supposed to bring change back and at that point we were just ready to leave. From the time we sat down, to the time we left, was over 2 hours (not by choice). We never ended up getting a dessert for her birthday due to the server change and us just wanting to get out of there as soon as we could. It was probably a good thing as I see they charge $5 for the sparkler on top of the dessert. Someone must have also ordered a very special sundae because they turned off all the lights, brought candles out to every single table, and started blaring music. It then somehow got louder, which I didn't think was possible. It was piercing to all of our ears. All the servers came and did a dance at this table too. It was unlike anything I had ever experienced before and I hope I never have to experience anything like this ever again. Now I'm reading complaints on the better business bureau website about them double charging credit cards months later, so now I have that to be worried about too. All of the other 1 star reviews are spot on with how terrible this place is and I cannot stress this enough, STAY FAR AWAY!!! Seriously if I could convince just one person out of going I would consider that a win.

DO NOT RECOMMEND!!!! Food was ok. Patio not open. Appetizers 1/2 off ONLY at bar, that looked closed and closed patio. Was told to sit anywhere, we were the only ones there.... spent over $200! Was told by Jazmyn, "should have sat at the bar". Are you kidding me???? Also, Chicago Sugar Factory is 1000 times better, everything there is FULLY stocked! Detroit had hardly any liquor at the bar, little amount of candy (they did receive a shipment while we were there) and NO DUCKS!!!!

Service was slooooow and horrible!! No one told us in advance that only 2 cards can be used . We were there with 15 pp. it took an hour to get our food. Everyone in the groups food came out except 1 person which was the second person to order. Please just shut it down and start over again!!! Awful experience worst birthday ever!!!!