Sugar Factory - Houston

Had the pleasure of visiting the Sugar Factory and it was an okay spot . I will say that the place is located inside of the galleria. I parked in the orange garage and still got lost. But after asking a lot of people I found the place located on the first floor by the food court . Across from the skating ring . It is very very small , they only play music ,or have a DJ that plays 1 song whenever someone is celebrating something. And then after they do they dance ,the party stops lights come on and back to eating . That last 5 minutes.. they have a very very very small candy bar , and they are very overpriced. Seems short staffed and took a long time for some shakes . The shakes were really really good ,for $20 I enjoyed every bit . The cheesecake on top was good but didnt taste homemade. But over shake was delicious and the kids loved it

If I could give this restaurant a zero I would my cousin had a sweet 13 party here and it was terrible. We probably had a party of 12 to 15 people started with the introduction was terrible soon as we walked in. They started telling us they didn’t have this they didn’t have that we got our soda and had no carbonation. Then we started to order our food. They brought some people food out forgot other people‘s order. Some people was finished with their food then they forgot other people‘s order. We got our burgers. They were still cold in the middle Bacon was raw on the burgers. Chicken wasn’t done in the inside. The presentation of everything was a zero. I have reached out to the Sugar factory general manager twice and still haven’t got a email back How disappointing is this? She only turned 13 one time. She had her school friends there and family. What a disappointment.

This place was horrible. I highly do not recommend unless you want to waste your money. We came here last Friday because we were from out of town. When we tried the one in Miami last year it was delicious so we assumed all locations were good…we were wrong. First let’s start with the drinks. My niece’s alcoholic drink was so strong she barely could drink it. Instead of giving her a new one or taking it off the bill, they proceeded to give her juice and then said “usually everyone else likes it”. Like I do not believe that one bit after looking at the reviews which we should’ve did before coming to this dump. Then kept asking did she like it and she kept telling them no. I do not know if all states are different but that was unprofessional. Then on top of that, the drink was $45 and she ain't even drink it. The spinach dip tasted like garbage and our sandwiches were very dry and bland. Instead of complaining we just simply paid and I was just going to write a review to warn everyone to not come here. The server ain’t really care fr, she just wanted a tip but since they add the service charge already then she was getting on regardless that’s why she didn’t care. I’m a server back at home so I recognize good servers and let’s just say she wasn’t even in the top 1,000,000 of a good server. Then the host acted like he was a manager and he ain’t care either. This place is a joke. Please save yourself the time and money.

“My first visit to Sugar Factory was a fantastic experience. The atmosphere was vibrant and fun, with top-notch music that set the perfect mood. The service was excellent—friendly and attentive throughout. I ordered the shrimp pasta, which was absolutely delicious, and the signature dry ice drink added a fun and memorable touch to the meal. Overall, I’d rate the experience an 8 out of 10. I definitely recommend and the food was hot and fresh.

Went to Sugar Factory last week for my son’s birthday. BEWARE they add 20% service charge for all parties larger than 1. I didn’t recall seeing that anywhere, except when the check came. Anyway, our visit with this restaurants started with the host who indicated that they wouldn’t seat us without a reservation, despite several open tables. We left and thought…let’s see if they have any openings?! We were able to see open tables on OpenTable and made a reservation on the phone. We came back and hostess ignored us. The waitresses finally seated us after seeing us standing there after awhile. Ridiculous. Anyway, our waitress was fantastic, they do get points for that. The milk shakes came and were fun, though my son said it tasted watered down. We had 2 burgers, a flat bread, and one club sandwich, 2 milkshakes— that’s it, no sodas, no extras— it was over $200!!! We paid nearly 40% in tips and service fees. I would have let it go but just couldn’t shake it and felt compelled to submit this review. The saving grace was our waitress and the food— which wasn’t terrible, but wasn’t great either. Not a great experience and would advise to pass on this place.

We went to a location on San Antonio a couple years ago & it was fantastic. I should have looked at the reviews for this location. Service was horrible, waiter stayed 3 feet from table, as if we had cookies or something. We ordered a drink $30+ & I specifically asked if it had the cotton candy & dry ice, he said yes. It had the dry ice, but no cotton candy. The appetizer and pizza were OK, definitely not worth ordering again. We did get lemon pepper wings, and my friends thought they were good. We ordered a sundae, it was ice cream & cool whip, NONE of the additional toppings is to make it worth paying for. NEVER received a refill, nor offer a refill on our waters. Instead of bringing me the receipt, he made me go up and stared at me as it asked me for tip and did NOT bother telling me the total included a $17+ tip. So, an $86 bill that was very poor food and service, received a tip of $30+ tip!!! I tried calling before leaving this horrible review and there was no response!!!

We went for my daughter birthday dinner and everything was perfect! The G.M. Bianaca made sure everything went smooth and my daughter had the best time. She even played her song so she could do a birthday dance! The chef, Jo, took good care of us and even escorted my mom to the restroom because she didn't know where to go! Jasmine at the bar took care of my guest with drinks. I am so happy they finally opened this location! We have been waiting and now we can go all the time. The staff was great and everyone made sure everything was OK for us. We definitely enjoyed every moment!

Visited Oct. 2024 I'm not too sure about this location. I had high expectations after hearing great things about the one in San Antonio, but this one felt underwhelming. It wasn’t very busy—only a few customers were inside when I arrived. When I walked in, there was hardly any staff in sight, which made the place feel a bit unwelcoming. As for the food, I’m actually glad I canceled my order and just went with a drink. The strawberry ice cream smoothie was quite pricey for something so simple. I believe it was the decorations and presentation that made it cost a lot, but I took it to go. They decorated it up for the holiday which was neat.