Sugar Factory - Indianapolis

We came here for the first time to celebrate our daughter's 9th birthday. We had reservations and were seated right away. The atmosphere and décor is cute. However, while the staff was very friendly, the service was super slow and our main courses didn't come out at the same time. After we ordered drinks it was a good 30 minutes before the waiter returned to take our order. And then he forgot one of the drinks, which was just a basic soft drink. The mini burger appetizer was adorable and delicious. My daughter enjoyed her s'more waffle and Cookie Monster milkshake. Her friend liked the mocha iced coffee and buffalo chicken sandwich, but her french fries were undercooked. The menu said brunch was available from 10 a.m. to 4 p.m. on the weekend, but when I ordered steak and eggs, I was told it was unavailable, which was disappointing. I had the brick chicken and mashed potatoes instead. It left a lot to be desired. The chicken was hard and chewy and the mashed potatoes were instant from a box. My husband got the salmon salad. The fish was good, but there was too much oil and the avocado and mango were very overcooked and mushy. Some of the decorations, while pretty, needed repairs. Flowers were missing and corkboard was exposed and some of the booths were missing buttons. Two bathroom stalls were out of toilet paper just 15 minutes after the restaurant opened for the day. The girls were given free suckers and the staff apologized for our long wait. However, given the very expensive prices, the overall food quality and service wasn't up to par. A mandatory 20% gratuity is added to each bill, which is fine and completely understandable, but then the printed receipt suggested an additional tip that was literally more than our entire purchase, which seems very excessive and greedy.

I'm disappointed. There's no rainbow food. The waiter tip goes directly into the ledger. But the waiter is good, give me recommend. Good for photos, girl dinners, children's love.

Had to give 1 stars only. Let's start with the automatic gratuity fee not posted or explained. I do agree with tipping but since its was automatic we did not get drink refills and the soda machine was out was served flat soda. Food service was up to 1 hour to get and restaurant was not that busy.. Food was not that great the fries tasted like fish not good if you have an allergy so BEWARE. The stir-fry was swimming in sauce. The desserts were really good would NOT return for there food service only dessert. The large TV in the back went out half way through dinner service. The floors were filthy and the bathrooms OMG were horrendous. Two toilets overflowing the third was filthy. Not what I would have expected from such a pricey restaurant.

Made a reservation for 12 and did not get seated until 12:30. We did not get drinks ordered until another 15 minutes passed due to nobody coming to check on us. The food was not seasoned, and came sporadically instead of together. After a whole hour of this experience we got the bill for 128 dollars. Definitely do not recommend this place, instead try one of the more local spots for milkshakes if you get that craving!

Super slow service… no drink refills we were sat in a back corner and forgotten about! Waiter was horrible but there’s no pressure for him to provide good service or service in this case, because there’s a 20% surcharge!!! Sticky table, dirty silverware and the place is dirty and not clean or kept up. Don’t use the restroom it’s even worse. UPDATE: Emailed customer service at the given email and ABSOLUTELY ZERO response.

This is all about the experience. Food was seasoned well, big portions, a tad pricey, but it is definitely a great time. Employees are amazing and ready to help with whatever you need. Food was made well and brought fast, then the birthday celebrations are to super fun and all about the birthday person! Side note that the background music is super loud, but tolerable.

At first the atmosphere was stunning. But then I noticed things that weren't clean (may be the mother in me constantly looking for things my baby might want to put in her mouth that she shouldn't). But it was by no means gross. We only got sweets and one special drink here, and none of their food (no gluten-free options). The drink was yummy, and the sweets were nothing extraordinary as far as flavor (great presentation). We certainly got a huge sugar rush though! I shared mine with my kids, and I still couldn't finish it! I would say it is worth at least one visit, maybe more if you REALLY like to eat/drink diabetes as a hobby.

As some of the reviews mention wait times “of 10 minuets” or waiting- I just want to note - today- there was 2 ladies there. Both managers. As their entire staff called off. It was busy. But I had grace, as these two ran around table to table. They were beyond friendly, in good spirits with a smile on their face. The waiting didn’t bother us, as we could see them working hard to make everyone’s experience worth it. Our food was delicious. The managers were kind, attentive, and apologetic. THANK YOU to them! They showed up today, ran the show, did what they could. With multiple tables, one being a birthday party, along 2 other big parties. I hope the owner knows the dedication they have, and they are recognized for that dedication, because without you- we would have missed out on the sugar factory experience!

Today was very sugary at The Sugar Factory for my dear and sweet niece. It's a 15th birthday vibe with lots of food, sweets, and drinks. I helped to escort a small group of teens to the Downtown Indianapolis location, along with my husband. Our reservation time was at 3 PM. I reserved on OpenTable, and when I arrived around 2:30 PM, I was able to explain that the others would arrive soon. I received a text message close to 3 PM asking to reply that I am confirming our table and then we were seated shortly after. Our party had a group of seven, I believe. In my review, I was only able to take a picture of a few things as far as food goes because I was helping my niece and her friends really enjoy their time and you know TikTok is why a lot of people want to come to the sugar factory anyway. I love the decor I saw a lot of very pretty things on the walls, a lot of photo ops, and I can see the appeal to both young and older groups. There is even flamingo wallpaper in the women's bathroom. There were several others enjoying bdays also so it's reasonably loud and there is nice party music playing, mostly Y2K. There is a bar for the adults (21+ to enter) and then they have like several different seating areas. The space is much bigger than I thought it would be inside. I like that it is in the circle centre mall and it adds to the downtown attractions. I suggest that you park in the circle centre mall parking garage because it's a very short walk into the restaurant from there or get an Uber or Lyft or somebody just to drop you off right in front. And then like I stated we went in the middle of the day, so the sun was out. I love the sun that comes into the big windows and the chandeliers, and just like I said, the whole vibe is very very cute. As far as the food goes... You don't come here for the food, you come here for the aesthetic, for pictures, and sugar. So I was not expecting some amazing food presentation. I did not eat, but the teens stuffed their faces with rainbow sliders aka "pretty patties" lol (they love SpongeBob just like I did as a kid). They had baskets of fries and mac & cheese pops, which were fried mac & cheese balls on sticks. Gross lol JK. There were orders of hot chocolate, milkshakes, waffles, rainbow cakes, banana splits and ice cream. I couldn't keep up. They really really enjoyed the sugar factory diamond rose goblet. The girls and guys shared one and it was non- alcoholic that we ordered. They come in non-alcoholic or alcoholic versions. Essentially the goblets are what you see a lot on TikTok where they pour in the liquid and it was like this foam or smoke effect, so very fun to record and they really enjoyed it. They were satisfied in terms of feeling full. They did have to make major runs to the bathroom when they got home lol so once again, keep in mind what you are consuming, but it was totally worth it in their words. Our service was fine I think our waiter was very knowledgeable and she was kind. We made sure to tip well. Be prepared to pay some money up in here. It was not cheap for a group of seven teens and what we all ordered. It ranges definitely a little over $400 and they add 20% gratuity to your group size, for larger groups, so keep that in mind. They decided to check out the candy store before leaving and that's like a separate retail space inside and they have like lollipops and donuts and all sorts of stuff. Well there was no one at the counter to take peoples purchases, and we stood in there for a good five-ish minutes. The other people that were in there before us left. We couldn't buy out of the candy store either. So that was somewhat of a bummer, but overall I don't have any complaints. Fun times fun times.

I finally had the opportunity to check out the Sugar Factory. Although we heard about the bad reviews, we still wanted to give it a try. I decided to go on a weekday after my son's doc appointment. It wasn't busy at all but our waitress, Makella, was one of the few highlights while we were there. The place looks really pretty but if you get a closer look everything looked worn and old... buttons we gone from the backdrop that I'm sure people like to use for a selfie backdrop, flowers were missing, buttons were missing from the furniture, etc. It needs some TLC. The bathroom was very clean... My son and I ordered 2 appetizers and two milkshakes... grand total was $77!!!! We didn't even eat a meal. We had wings, fries, a classic milkshake and a specialty one... insane. I'm all about having a great experience and paying for it but here's the kicker... this empty restaurant charged me 20% gratuity for the two of us. I felt bad because our waitress has to split that tip so I cash app'd her another $10. If you go there, get a Groupon and get your goodies to go! The appetizers weren't horrible but what we had was NOT worth $77. If you do decide to dine in please ask for Makella, she was attentive and amazing. I mean there were only two other families in there but she was very kind and helpful. The milkshakes "looked" great but my shake wasn't cold and it didn't taste how it looked. My son was pleased with his classic vanilla milkshakes. All in all I'm glad we decided to check it out for ourselves but we won't be back...

We went to Sugar Factory to celebrate my birthday. I was excited, given all of the videos I've seen of servers doing an elaborate birthday dance. Well, turns out they only do that if you buy a $100 sundae, but that's just the beginning of the problems. We had a reservation, but were told to wait in the candy shop until we were texted. After waiting for about 25 minutes - and seeing other parties who came in later being seated right away, I went back up to the hostess stand. Somehow, they were suddenly able to seat us at that time. It's incredibly, incredibly noisy in the restaurant, which might have been fine if everything else was great. It wasn't. The service was spotty. Everything on the menu is outrageously overpriced. I got one of the goblet drinks and it was over $30. I previously mentioned the $100 sundae. I know this is starting to sound like a theme, but the high prices might've been OK if the food was delicious. It wasn't. My daughter liked her chicken tenders, but other than that, it was mediocre at best. My overpriced stirfry could have been a frozen meal. The cheese topping on the loaded fries tasted like it came out of a can. Even the shakes tasted like they were made with the cheapest store-brand ice cream they could find. This being a restaurant, known for their sweets, the shakes should have been epic. It was kind of fun to experience once, but we won't be back.

My friends and I came for a Galentine's Day Dinner. We had reservations and had to wait 10 minutes to be seated. The environment is super cute and great for photo ops. We got sat at a corner booth and felt how hot it was in the restaurant. It was uncomfortable but we finally adjusted. We sat for 20 minutes until our waitress showed up with water and I said we were ready to put drinks in. Alexys, our server, said that since there's another table ahead of us, we have to wait to put drinks in... I felt that was weird considering we had all that time to look at the menu. We got our waters and ordered our drinks and I asked if we can put in food and she allowed it. My friend got the Mamacita Hurricane (in pic) and we split it between us. It was good and pretty strong (as a hurricane should be) At this point I asked for a pitcher of water because we had already finished our glasses. Me and the rest of my friends got margaritas and didn't see them until our food arrived. Our food came before our cocktails... Food was dropped off and we had no silverware. We asked the person who dropped off our food (not our assigned server) if we could get silverware. He said yes absolutely. Then the general comes to our table and drops off silverware and says, "oh you need water!" I replied saying, "yes I asked for a pitcher, and we're waiting on our margs" and then the margs followed and at some point the water pitcher was dropped off. Now the food... the place is probably just for drinks and maybe dessert. I got the firecracker shrimp and it felt like it was drenched in soy sauce to where I only had three bites and couldn't finish it because it was so salty. I told our server I couldn't enjoy it and asked if it could be taken off my check, and she did that for me. I felt that our server just did not care how we were feeling overall. She would avoid our table and would have to call out for her. I'd recommend just hitting the bar for a cocktail and go anywhere for dinner. It was our first time here for my whole group and we were so disappointed this was our first impression.

This was my first time checking out the Sugar Factory. I was told that people had mixed reviews and I had to check it out for myself. We went Strickland for dessert. I tried the Fondue. It comes with a bowl of chocolate and skewers so you can dip your cake, marshmallows, strawberries, brownies and bananas and to. Talk about a "sugar high". There were a few people celebrating birthdays and the waiters came out and performed the Legendary Cardi B dance which was definitely the highlight of my night.

Soooooo. We came on a Monday and they were easily short staffed- to say the least. I waited at the host stand for 10 minutes and saw only one employee during that time. That employee delivered food to a table, made drinks at the bar and checked out another table. One family got up to leave, saying they'd been there for 30 minutes with no order taken. We knew what we wanted, so when we were seated moments later we optimistically ordered immediately. We got my sons shake after about 34 minutes total in the restaurant- the shake was delicious. It's important to note up to this point in the visit, I only saw 1 staff member. He remained friendly and amazing, although there was quite a wait. About 6 minutes after my son received his shake, employee 2 delivered out apps- the wings were delicious, the sliders were fun. Our entrees came perfectly timed 10 minutes later. Overall the food was fun, playful and filling. I loved the playlist, very nostalgic and upbeat pop and r&b hits from my teenage years. It's a bummer to see such a pretty restaurant adorned with taped photos and pics- it's like they don't expect to be here long. The restaurant was still beautiful- a great-looking place.

Here for lunch on a Tuesday. Two other parties in the restaurant. One server and two trainees here (trainees were more professional than the actual server). Server took thirty minutes before greeting our table. Ordered milk shakes....because that's what they are known for. Server said, " Just to let you know it will take a really long time for milkshakes because the ice cream is too frozen." Asked what do you mean by really long time, she said, "it will take me at least 30 minutes to scoop it." ‍ Also, No gluten free options... not even the tortilla chips. Run away from here...don't waste your time or $$$. My eight year old was extremely grossed at, as was I, with the dirtiness of the booths (see pic).

Very poor experience overall for a $135 bill. We had a reservation and was told they were short on staff. When finally got seated and took 20 minutes to have a server bring us water. 10 minutes to order and another 25 minutes to get two club sandwiches. 3 slices of bread, 1 slice each of ham, turkey and cheese - a $19 sandwich that had 2 cents worth of meat and cheese on it. 10 minutes later the salad and soup arrived. The salad was just a bunch of lettuce with a couple of toppings and the soup was mostly water and was gross. We finished our sandwiches and salad because we were starving (note the soup was left as it was uneatable) and the milkshake finally arrived. We asked for the bill at this point as well and told them to forget the appetizer. Having been to the Sugar Factory in several different states, when the 6" tall mug arrived (1/2 the size of every other location we have been to), we were pretty surprised. Especially for a $20+ shake. It had mushy brownies on top and an old donut that we couldn't cut with a fork. The milkshake itself was undrinkable and tasted of straight hersey's syrup. We told the manager who as we were paying the bill, walked up with the onion rings that we had ordered an hour before. Nothing was done, the manager seemed to not care and the staff were running around frazzled. It will be a long, long, long time before we ever do this again, sorry Sugar Factory, you are off of our list of go to places.

We were one of two tables in the whole restaurant and had to go to our wait staff to get things like menus, refills, checks etc Food wasn't good. Wouldn't return

We went to the Sugar Factory for my niece's 6th birthday and the experience was....interesting. They were fully booked, so our reservations were pretty late (9pm). When we arrived, they had many open tables, but they may have been short-staffed because we had to wait somewhere around 20 minutes to be seated. During our wait, we had time to take in our surroundings and the place isn't really kept that clean. Some of the chairs are covered in pink fabric that is noticeably worn and extremely dirty. We were happy to see that we were not seated at one of those tables. Service was a bit slow and disjointed. We were a larger party of 15 people, but our server spoke at a low volume when telling us about the menu and how the gratuity worked. I asked him to go to the other end of the table and let those people know as well. Everything took a very long time, but that is likely due to the dance routines that the staff had to do each time someone ordered one of those expensive ice cream sundaes. The dancing was absolutely the best part. I don't know how much the servers/entertainers are paid, but it probably isn't enough. It was the end of the night but they danced with enthusiasm and energy and they looked great!

I've heard great things about sugar factory, but was disappointed with my first visit to a location. I gave it two stars: one for our friendly waiter, and the other for the amazing mimosa I had. Overall, the decor in this location was very nice. Checking in was very simple as well. I used their website to make a reservation for four people. That was a breeze. Upon arrival we were greeted by a hostess and promptly seated, which was great. Now, here's where it goes downhill: 1. It took us over an hour to get our food. They were not busy. There were maybe six parties seated throughout the entire restaurant. There were many tables available for seating. Our reservation was at 1 PM and we got our food at 2 PM. Before you ask, yes, they were fully staffed. This is not a situation of lack of staff on duty. 2. The food was just OK. I ordered the firecracker shrimp stirfry. It had no flavor. It tasted like it was drenched in soy sauce. My friend had the chicken fajitas. When it arrived to our table, there was absolutely no sizzle or heat. When have you ever been to a restaurant and order to fajitas, and there was no sizzle from the hot temperature of the meal? When she tasted it, it was lukewarm at best. However, the burgers from our other two friends were just OK. I even totally forgot to take a picture of it all due to our disappointment. 3. Although our waiter was wonderful, the service was super slow. It took us an extra 15 minutes to order condiments, it took us an extra 20 minutes to just get the check. When I saw the reviews here on Yelp, they weren't too great. However, we still decided to visit. I won't count out any other location, but this one definitely has work to do.

I was so excited to mark the Sugar Factory off of my bucket list for my birthday ! I had a 5pm reservation and was able to get in an hour early. They seemed like they weren't busy at all for a Friday night - they also seemed to have very few staff at the time. Everyone was friendly, though our waiter was sort of soft spoken and not really interested in our table as much. The food was brought out quickly and it was all delicious. My partner had the penne pasta and broccoli. The broccoli was honestly my favorite part of either of our entrees - steamed and just barely salted to make the flavor really pop. I had the rainbow patties - which were good, but maybe a little underwhelming. I was able to eat 3 and feel full. I got a side of fries, which were very good. They had a nice potato flavor and were fried to a nice crisp. I wish they had another option for sauce besides ketchup - they may have, but I didn't get the chance to ask. My very favorite part was the shake ! Though the description said it came with a marshmallow pop, a birthday candle, and a few other things - all it had on it was a piece of cake (which was honestly enough). The cake was super moist and had that delicious cake from the deli flavor. The buttercream was very smooth ! The candy room was fun - if I hadn't been stuffed, I would have taken some other sweets home. I loved all of the opportunities for selfies and the bright pink decor. It's definitely a place I would frequent. Just a little underwhelming from the hype it has gotten.

This place is so fun for the environment! Super cute, decorated walls everywhere and outrageous instagram worthy drinks. Noticed that the food portions varies depending on if people in my party ordered the same item or not. Two of us ordered the monte cristo and the amount of potatoes that came with the $20 plate was lacking. However people that ordered only one of that type of meal at our table had a much larger portion.

My partner & her friend went to Sugar Factory today. Below is her review We dined at Sugar Factory on a Thursday early afternoon. The restaurant only had one other table seated. The hostess ended up being our server, as Bri did a great job. The food was mediocre, at best. The grilled ham & four cheese sandwich and fries were barely warm. I have cooked a better sandwich with Wonder bread and Kraft cheese slices. My cheesecake tasted like it was thawed from GFS about four days prior. The prices are extremely high for what you get. There is a mandatory service charge of 20% added to every bill, then they recommend a tip, on top of that. They also suggest you tip on the price of the food and service fee.

I have never left a less than par review for a restaurant before, but I after the experience I had last night I felt the need to share it. Aesthetically, it was an absolutely beautiful building. I loved taking pictures and videos there, and I liked the multiple areas to sit in. The seating was comfortable, and the goblets were fun to experience! That being said, there were major flaws that did not constitute the price or fine dining experience For the price, I expected to be treated kinder, expected much better & higher quality food. Unfortunately, this is not what I experienced. I understand we had a large party, but there were only ~4-5 other tables total with only ~3 people at each table, with other servers taking care of them as well. Firstly, when I took my niece to the bathroom, I was welcomed by walking into an inch of water seeping out of the hallway into the dining room. I didn't notice it until I started to walk up to it. I was rudely and silently stared at by an employee with blonde hair standing in the hallway, who then scoffed and said "The bathrooms are obviously closed. I completely understand you can't control someone clogging a toilet in the bathroom, but it was the response after that I felt wasn't reasonable. They offered no solution, until another family member asked where they could go to use the restroom. They were told to walk across the street, and to find a bathroom. They ended up having to walk into the mall, going to the second floor, and finding the bathrooms I understand we were a big party, but when we were the only party with only 4 other tables of 3 people each, We ordered something easy for an appetizer, so tenders should take 45+ minutes to get to our table. It seems that no one is trained in customer service, it seems they are all lacking in training. Even though our waitress was overall a nice girl, she got incredibly rude and got an attitude when we asked for our food that was missing. I understand being flustered, but I do not appreciate being snapped at with "I KNOW" and being ignored and constantly walked away from. I'm too shy to ask for my food usually, so to be snapped at made me feel very uncomfortable and upset, and her snapped at my husband did not help either. For the price, and the fine dining, the server should know who ordered what and where the food goes. We had a pretty large check, reservations weeks beforehand, and it seems they were completely unprepared or not able to handle a party of larger size. The Goblets were extremely overpriced, for something that can be simplified down to simple syrup and gummies. They tasted delicious - and were fun to watch - but were underwhelming overall. We also were never offered drinks or had any drinks refilled, or even saw our server, until everyone was done eating. I only drank water, & I usually only drink water, because I want to be considerate to not overwhelm her. But, I couldn't finish my food, because we our server never came back to see if we needed anything / refills. I had one tiny glass of water to hold me through my meal as long as I could. The food was extremely lack luster as well. The first two things that we ordered they did not have. The food they did have felt like I could go to any burger joint and order. Nothing too special stood out about the food, I really could not validate the price of the food versus the quality. The chicken tenders were crisp and tasty, and the tomato soup was delicious. The steak in the asian salad was amazing as well, so there were some positives to it. Just not enough to justify. The seats were extremely comfortable, and the tables were clean. The floors were incredibly sticky and left a stick on my shoes, but I assume its just because it was closer to the end of the night. Overall, I would not recommend this restaurant to my friends and family. It felt more like a place people go to once, take pictures, then never go back. They lack in customer service, to where they will struggle to find a consistent customer base. If we were treated kinder, I would not have minded any of the mess that occurred. If the manager would have at least spoken to us or came up to our table to see how we were, we would have at least felt seen.

The drink presentation is nice but I wasn't a fan of the food at all. I don't mind paying for an experience but $150 for myself and a 5 year old was a bit excessive. Even when our items weren't correct I was still charged for the item although left untouched . If I frequent again I would only get a drink and opt out for food . Parking was okay I was able to find parking on the street and it's next to a garage . We had chicken and waffles , fries and Mac & cheese . Strawberry lemonade drink (alcohol was on the side) and a hot chocolate that was served cold,

I'll start with the positives - this is a really cool place for special occasions. The decor inside is beautiful and feels fancy, and the waiters/waitresses are very fun and entertaining. Everything from the drinks to the food are super over-the-top but in a fun way. The huge goblet drinks are mostly sugar and no alcohol, but the whole smoke show thing is cool and it does taste good. Super instagrammable and definitely a fun and unique dining experience. But I wouldn't necessarily recommend this place if you're looking for good food. Everything is overpriced because you're getting the "experience" aspect of it. Food wise, the Mac and cheese pops were good but nothing special, and the flaming hot Cheetos burger sounded like a fun idea in theory, but it was impossible to eat and the burger itself wasn't good and the fries were soggy. The desserts were way better than the food which I guess makes sense since it's called Sugar Factory lol.

The Sugar Factory is more than a restaurant, it was an experience. Immediately when you walk in you can feel the energy with the loud upbeat music and the girly decor. There were several spots in view for photos that were absolutely instagram worthy. I went on a Saturday night with a large group to celebrate a Bachelorette Party. The place was packed and I have a feeling most parties would have had to have had a reservation. It definitely gave the vibe of a location for either Bachelorette Parties or Birthday Parties for Women or 12 year old girls ( we did see a few of those as well). The menu had some fun dinner choices as well a an array of dessert items ( hence the name sugar factory). There was also an extensive drink menu. I found most of the menu items and drink items to be quite pricey, however there were also some more budget friendly items. I ordered the flamin hot Cheeto Burger with fries and it was delicious. It was creatively executed with the flamin hot Cheetos crusted on the cheese and sprinkled on the fries. Our service was also fantastic and they were great with our large group. I would say the Sugar Factory has added a little fun to downtown Indy.

My boyfriend surprised me with a Sugar Factory dinner for my birthday! I wasn't aware of the hype around Sugar Factory, but I can see the appeal. The vibe is great for celebrations - birthdays, bridal/baby showers, etc. We ended up splitting a punch bowl among 3 people and if was a cool experience. The food was pretty good too! Since we were full, I only ended up getting a free ice cream scoop, which was perfect. A couple words of wisdom - for their birthday options you can either get a free scoop of ice cream and they'll sing OR you can get a dance and a King Kong sundae for $100. They don't specify the cost when they present the options, so don't get tripped up. Additionally, make sure you make a reservation, they were short staffed and had limited capacity. Definitely a bucket item rather than a recurring date night spot, but was fun!!

This place has only been open about a year and it's already falling apart. Literally. The decorations on the wall are coming unglued and their are pieces missing everywhere. The service here is a zero. We only saw our server two times. She came by once to take our order. We only wanted dessert/drinks (it was 3 PM and it was dead). When she found out we didn't want any food, we only saw her one more time (after our order arrived and brought out by someone else). We hadn't even tried our drinks yet before she whipped out her tablet and asked how we wanted to pay. My $9 cappuccino was jusk OK. My daughter's $13 hot chocolate (she wanted a milkshake, but they couldn't make it) was worth about $3 (it was so sweet I'm not even sure there was cocoa in there). We didn't have any spoons or straws so I had to go up to the bar to get some. Then when we were ready to leave, I had to go up to the bar again to get a to-go cup. The cherry on top is when my 8-year old daughter left her retainer (and case) on the table when we left. We came back about 20 minutes later to retrieve them, but they weren't at the hostess stand. She called back to the kitchen and they didn't even bother to look before telling her they don't have them. Who throws away personal items left on the table? This dump apparently.

Had a reservation for 1:15, party of 9, upon arrival we didn't see anyone at the hostess stand for 30 minutes or more. We finally got seated and didn't see a waiter until 2:00, there was zero communication as to why it was taking so long! We left and went to the Yard House and got seated, got our drinks and appetizer within 20 minutes. The ambiance was less than desirable, the music was very loud and the place just looked like it hasn't been kept up very well for what you pay to eat there.

Jonathan was awesome!!!!! He made our party of eight Mother's Day luncheon outing a complete success!!!! You absolutely ROCK Jonathan!!!! Attentive, helpful, and we had five little ones... so it was a challenge!!!

SO LOUD. Decided to leave before ordering after having a reservation for 3 weeks. The volume is already at club level when you walk in and are seated. Whenever someone orders a special dessert or has a birthday the volume then gets turned up even more and singing, dancing and yelling happens. This happened 4 times just while we were in our seats for 10 minutes. The waitress said it would likely happen even more and more. It was WAY overkill. I honestly feel like they need to give notice of the volume the restaurant is at. It was 5pm, not 3am in a club. I saw other tables frustrated as well. They were obviously first timers too. Our daughter was most excited to go to Sugar Factory and she was crying the whole time we were there because it was so loud. This was not a good experience. From the time we walked in to the time we walked out.

So listen, I was worried about the fact that I had a party of 20, but everyone was so accommodating to our party and our server Jason was the absolute best. A few things I would recommend 1. Ensure that is you have a big party you communicate with the restaurant it isn't a huge location so it's hard to accommodate big parties. However they were amazing 2. Charge your phone. The location outshines others because it is such a instgrammable space. 3. Look at the menu ahead of time....it will Save time. Enjoy. 10/10 would recommend

Definitely a neat place to visit at least once. However, it is super pricey, especially the food! We knew this beforehand, so we decided to go there just for dessert. We were shocked at how many large parties were there, and everyone was ordering food, drinks and desserts ($$$)! We made reservations ahead of time for 4:30p on a Sat, but still had to wait about 15 min. We ordered two milkshakes and the banana split waffle. They were out of the cupcake I was suppose to receive with my cookie monster milkshake, and the waitress gave us an incorrect description of the other milkshake (which we would not have ordered, if we knew what it was actually like). Therefore, we received 50% off each of the milkshakes. Our bill was still $40 (would have been $60)...for 3 desserts! They have a $99 dessert bowl that feeds 12 people. During the 1.5hrs that we were there, 4 of those were ordered in the restaurant. Every time one is brought out, they turn off the lights, bang some spoons together, turn on a hip hop song and all the servers do a choreographed dance. I think there are 5 different dances they know, which they switch up each time. It is definitely worth visiting once, just to try it out and get some good IG worthy photos, but I won't be going back unless someone else is paying :)

Nice portions. Excellent burgers. Great fries!!!! Cool ambiance. Worth the trip downtown.

Angela made our experience magical. The food, the drinks & the service is exceptional. The Sugar factory is a great escape and a great way to have fun and be treated like a special guest. So many photo ops and delicious opportunities. Do yourself a favor and take yourself and someone you love asap Thank you Angela from Miami, you know how to make an experience special.

Somewhere between a 3 and a 4 is what I would rate this place. First of all, you need to set your expectations properly. For my daughter it drew her attention from the extravagant desserts, festive ambiance and colors. The ideal place for a celebration if you ask me. If you are celebrating something special I assume it's worth spending more money so that's fine. From a server aspect, I am VERY glad they include a service charge bc I imagine the groups it draws in would NOT tip well and the servers would quit and this place wouldn't stay open. HOWEVER, with all that being said. I do wish the food was a bit tastier, it was prettier than it tasted. The server was fine, but dishes weren't cleared off most of our time there and it was NOT busy. I do wish as they knew it was a celebration theyd give a better experience but maybe servers are just desensitized to it. They will sing and bring our your paid for dessert, but that's kind of the minimum we received in our experience for my daughter. My mom is surprising her 90 year old friends and I had to tell her to go in ahead of time, tell them you're gonna tip them and beg them for a memorable service experience. We'll see it if happens. I would go back for a fun drink or dessert night out with friends maybe, but probably pass on any food. At the end of the day I think In Indianapolis you get two places to go for celebration here or cake bake. Nothing else is quite as festive. So maybe Indy just needs more competition? Or sugar factory could put a little more quality into their food.

Food tasted good. Service was not good. We were sat, nobody waited on us within 15 minutes. I had to get up and ask for someone to take our order. Very nice "hostess" I believe helped us out. Unfortunately, the drinks and the food were not what was ordered. Multiple mistakes. After the order, the next person we saw the was food runner bringing our food. Which didn't come out at the same time, wasn't close. When we were almost done eating someone completely different came by and offered to refill our water. My son ordered a milkshake and asked for chocolate ice creams in lieu of another flavor for a specialty shake. No issues of not but the person told him it was no problem and we promptly paid $20 for another item that was not correct. He doesn't complain much. The final nail in the coffin was the included gratuity. The service was not deserving of anything close to 20%. Disappointing experience for something my 11 year old was really looking forward to.

I had a noon reservation with my niece. We walked into an EMPTY restaurant and the hostess barely acknowledged us. When she did finally speak she looked around and a plethora of empty tables and told us to wait in the candy store because not all of the servers were there. Half an hour later people that came in after us were being seated. We finally were seated and were continually ignored by the wait staff. We never did see a server and we walked out 20 minutes later. What was to be a fun outing with my 8 year old niece had both of us leaving very fussy. I'll never be back. Only positive is that they didn't get a dime out of me!

We loved the Sugar Factory so much while visiting Indianapolis that we went back two nights in a row! The food and service were excellent, even with a large convention going on. Our servers both nights were so courteous and engaging, and went out of their way to ensure our comfort. Even tho closing time was 11, they stayed open late all nights of the convention to accommodate the crowds. The ambiance is that of an expensive candy store and the menu....it was packed! Diverse meal options as well as remarkable desserts! It will always be a favorite! I forgot to take take pics of our food but certainly got the desserts!

We were staying at the Crowne Plaza downtown and passed the Sugar factory several times but the wait was always very long. It looks like a very fun place so we decided to suck it up and wait yesterday evening. I felt like the food was overpriced, but it was good! The milkshakes were amazing. Aside from being completely understaffed, everyone was very friendly! We were there around 11 PM, and I would say that the age of people dinning in was very young.

I can't say that I've ever had fun while having a dinner, this was such a good time/experience. The atmosphere was so fun!! The music was great, and the server was very nice! Be ready to spend money when you come 1. Yes the service is a little slow but remember, this is an experience not just a meal. The drinks are worth the hype - 2 people can definitely share one of these, they are huge! The food was decent we had burgers and all of us enjoyed them. They do add the tip in for you- I am a good tipper and was surprised at how little they tipped them selves on a 300 bill. I would definitely come back for a special occasion!

We have been to Sugar Factory twice now, and I like it, and my kids love it. But let's just get this out of the way: It can be pricey. That said, if you treat this restaurant as a cool place to get a celebratory dinner and/or dessert, then you will leave happy. If you visit thinking you'll drop in for a family dinner on a budget, then you will leave disappointed. Your expectations need to be adjusted before you step through the door. I'll start with the desserts, because the place is called Sugar Factory -- you have to start with the sweet stuff. We got milkshakes for the kids, which had so much stuff on them that they're more like a dessert bar on top of a milkshake. We got the Cookie Monster Make a Wish, which is cookies and cream ice cream blended with vanilla sauce, topped with whipped cream, a glazed donut, a chocolate chip cookie, and a cupcake with blue frosting, all served in a mug covered in chocolate frosting with cookie bits stuck to it. Whew! If that sounds like a lot, it was a lot. I should have known, as this milkshake was classified as one of their "Insane Milkshakes," which lived up to its name. All of the milkshakes under that category of the menu are decadent, impressive, celebratory and totally Instagram-worthy. We also got the Caramel Sugar Daddy Cheesecake milkshake, which was vanilla ice cream blended with cheesecake pieces, whipped cream, caramel sauce, a slice of cheesecake, Sugar Daddy candy and a rainbow lollipop, served in a glass covered with chocolate frosting and sprinkled with graham cracker crumbs. Again, it was a lot, it was impressive, and my kids totally loved them. You could see them smiling from across the room while they enjoyed their milkshakes. I enjoyed the more reserved (in comparison) S'mores Hot Chocolate, which was hot chocolate topped with whipped cream, Hershey's chocolate bar pieces, graham cracker pieces and a marshmallow rim. The hot chocolate was SO GOOD. I have no patience for bad chocolate or packaged hot chocolate, and fortunately, this was not that. I could tell that this hot chocolate was made in house from quality chocolate. If you're in the mood for a remarkable great hot chocolate, the hot chocolate from Sugar Factory is it. We have also had food from their savory menu, which is surprisingly good. I guess I went in with expectations that a place called Sugar Factory would put all their effort into their sweets, and the savory stuff would take a backseat. But the food that we had was really good and was presented well. I got the Sugar Factory Rainbow Sliders for my kids to share, and they really enjoyed these. These are technically an appetizer, but a kid (or two) can make a meal out of them. It's five mini sliders, and they come with a little rubber duckie! And best of all, each slider is a different color of the rainbow. Apparently, the color doesn't change the taste of the burger bun, in case you're wondering for picky eaters. From the Monster Burgers menu, we also got the Flaming Hot Cheetos Burger and the Waffle Breakfast Burger. The Flaming Hot Burger was sufficiently hot, and the burger patty was cooked just how we wanted it (medium well). My Waffle Breakfast Burger was like eating breakfast for dinner! It's a fried egg, hash browns, gravy, sausage, bacon and cheese, all between two waffles. If you're in the mood for breakfast, this will satisfy that craving. All of the burgers are served with fries. Besides being a restaurant, the Sugar Factory also has a little store where you can buy baked goods to go, like cupcakes, cookies, candy and Sugar Factory items. You can definitely just pop in and get a treat from their bakery, but if you want to sit down and enjoy a meal or a dessert, then you need to make a reservation.

What an absolutely precious restaurant! So, so cute! Love the atmosphere with great music. Our server greeted us sweetly and made suggestions as needed. We ordered the Mac & cheese pops as an appetizer and they were amazing! Mac & Cheese fried in a ball - yummy! For lunch I had the steak sandwich with fries, oh my goodness! Terrific place!

Today was my first time visiting a Sugar Factory. Since friends and reviews had already prepped me that the price tag was high and food was 'okay', I'd already mentally and financially prepared. However, this was my nephew's choice and wanted to make sure our Auntie & Nephew day out was fun. First, he absolutely loved it--the experience as a total was great for a kid. He'd never been in a place like Sugar Factory so there were several 'wow' moments--the large tv screen, neon signs, candy wall, rainbow sliders, and of course his goblet drink. We booked a reservation on OpenTable, arrived a few minutes early, but still had to wait several minutes to be seated and then several minutes to be waited on. While it was busy, it was not packed by any means. We had the fried Mac and cheese pops as an appetizer (quite tasty). My nephew had the rainbow sliders and fries and really enjoyed them. I had the salmon salad, but likely would've been more satisfied with the grilled salmon entree. Good portions though, plenty to share or take home. It was also pretty spacious with large ceilings and ample room to move around in. It would've been nice to have more 'waiting' space so folks weren't crowded around the entry/exit doors, but otherwise, the venue was decorated well and clean.

Food- was mid. i could've made my $20 meal at home for less than $5 and it would've tasted better. my bowl was also dirty. the chips from the chips and salsa were also stale. Service- our waitress decided to sit down having me move over when we were already sitting quite close in our booth. unprofessional. Ambiance- Looks nice from afar before looking at the tiny details. Overall would not recommend. PS. The check also has a mandatory 20% "tip" included. We ended up not leaving a tip because that was more than what we would've tipped.

This is the place where all the cool kids go. Their selling point is that this is where all the celebs come. It is an instagrammers paradise. I came here midday during the week and they had an hour wait to seat 1 person. Luckily, there was room at the bar, so I just grabbed a seat. This place is brand spanking new. So new that it does not have a permanent sign up on the outside of the building yet. This place has a nice, hip, trendy dining area with neon lighted words and a television wall playing clips from television shows featuring the Sugar Factory. Next door to the restaurant is an actual candy shop, where you can purchase donuts and bulk candy. Just outside of the candy shop side is a patio area, where you can sit, but they do not provide service out there at the time. The bar is a full service bar and not only has fruit for drinks like a normal bar, but drawers full of candy for the drinks. There is a television above the bar playing the same television highlights featuring the Factory. The staff there is very friendly. They have a menu full of fancy cocktails and exotic food. There food and drinks are instagramable. I ordered the Cheeto Burger and the Grape Crush drink. It took about 15 to 20 minutes for me to get my food and it was as delicious as it was picturesque and creative. The burger was full and very tasty. I made a big mess, but isn't all good food kind of messy. I could not eat all my burger; it was that big. I did make a good dinner later that evening though. The drink was also savory and delicious too. I will address the elephant in the room. The place is pricey. Very pricey. And they do add a 20% service charge to all orders. So, feel free to add to that tip if you like or you can let it ride. I normally tip 20%, so I was good. So, I you want to come here, you need to plan ahead. A weekend will require making a reservation about 2 to 3 weeks ahead of time. A weekday reservation could probably be made a day or two in advance and you can get in. I sure hope that the nostalgia from this restaurant wears off and you are able to just walk in and get seated, at least on weekdays. Making a reservation, if you can get one, is pretty simple and can be done on-line. This place is an experience and it is a nice to do once in a while and treat yourself. I could not afford to make this a regular thing. With that being said, you need to come and experience this place at least once and see what all the celebrities are talking about.

First of all, I would like to say thank you for bringing the Sugar Factory to Indiana! This is a great place to celebrate and enjoy company. We had reservations and were seated within five minutes of arrival. This was day one of opening, so we expected some flaws. There seems to be a need for more waiters. The current waiters seemed to need some additional training. Our waiter, Malcolm, who was flown in from Atlanta was a definite five-star waiter! He made things right for our 25 minute wait to get waited on. Along with one of the managers who went above and beyond with SF shots on the house for us. That's customer service! Our sliders did show up with everything vs the cheese only we requested. Malcolm made that right, too! Our food and drinks were very tasty! No complaints here! We waited almost 25 minutes once seated at our table. We had to reach out to the manager walking by our table, so we could get waited on. Again, that manager made up for the wait. Had this not been the case, we would have had a five star experience. Definitely will be back! Sure wish we could request Malcolm. My next trip to Atlanta will be visiting him at their Sugar Factory. Welcome to Indiana, SF! We are happy you are here!

For a place that puts a mandatory SERVICE CHARGE on the bill, they need to be more prepared for their grand opening, because it SUCKS We came here on a Tuesday night, we had reservations and got seated right away We waited a little bit for our servers to greet us, TWO ladies introduced themselves as our servers, we ordered after looking at their menu we got sandwiches and burgers and their pink unicorn hot chocolate, fiancé got a diet soda as well His soda took a while to get to him and we had to ask for them to bring it, our food wait was not long but our TWO servers wasn't very attentive, our glasses were never filled and it was a very small glass They "checked" for my hot chocolate twice but it never came and we finished our food and waited a while before we just said forget it and asked for the check without getting the said hot chocolate that was "almost ready" 20 mins AFTER we have finished our meal, Ambiance and atmospheres were very good, I like the interior design and how clean it was, food was good,typical, definitely nothing to rave about, but good enough to come back for. We came here knowing the menu and it's cost and their service charge but also that we're going to have a good if not great experience. We'll try again someday, we saw other people's goblet drinks and milkshake and they look great and tasty P.S. Check their menu, they don't have a kids menu, from what we gathered from our neighbors that had 4 kids A SIP OF SODA costed us $5, burger and a sandwich + mandatory service charge our bill for 2 people was $54.

We were in town several days and they were never open. There were several employees inside, but the paper sign on the door just said "closed". Very confusing!

First off, the vibe of this restaurant is super cool, and the location is great. You are definitely paying for the experience. Otherwise the service kind of sucks. We had to wait forever to not only get to go boxes, but wait for our checks. Then we weren't even given itemized checks. I thought my total seemed high, but no paper copy was given. When I got home, I finally received an emailed copy of my receipt and I was overcharged for the wrong item. I've tried contacting the restaurant online but never got a response. Not sure if we will go back until they sort out the service issues. The food was ok. You can get better ice cream at the grocery store.

There is a surprise when you receive your bill. They charge a 20% service fee which the waiter explains as a tip to be split among the entire staff. The waiter then explains if you want to tip the waiter individually you have to do so in cash. Not cool.

My kids live this spot! So much color at this restaurant. The smoking drinks are a great!!! It's also so entertaining to watch all the cool bday party dances from the staff members.

UPDATE: The business owner responded and claims to have sent multiple people who left a negative review a DM with her contact info. THIS IS FALSE. I've uploaded a picture of my inbox on Yelp. This was purely a PR move on her part. DO NOT GO HERE. Not worth it for the money. Just a gimmicky excuse to overcharge on food that was not prepared well. Our waiter was generally disinterested in serving us (but after a 20% mandatory gratuity included in the bill also asked for a cash tip from us if we wanted to "tip him directly"). Our food was brought at different times with our son's being almost 15 minutes later than my wife and I's, meaning our food was cold by the time we ate it because we weren't going to eat in front of a kid who was waiting for his food. My steak sandwich was dry, small, and bland with part of the top bun ripped in half. My wife's fish tacos were fine. Definitely could have gone to Steak and Shake or something else and spent a third of the money. We paid all that money for a pink wall and $20 cocktails. We won't come back and recommend that others save their money and go elsewhere.

We always have fun at when we got to the sugar factory. It's one of those restaurants that you go to more for the experience than the food. They have a wide variety of options on the menu and I ordered their club sandwich. It looked like prom was going on the day we went so the restaurant was pretty full and the service was extremely slow compared to our previous visits. It's been a year or so since I visited last and I was a little disappointed to see how limited the selection was in the candy room but there are still a few options to satisfy your sweet tooth.

Super fun restaurant in downtown Indy! Hard to describe this venue - it's like a restaurant, dessert factory, and wanna be club all rolled into one? It's gorgeously decorated and it seems to cater to a broad use of customers from date nights to kids birthday party to family dinner to girls night out... it's great to see the full range of people all having fun together but I was definitely confused to see the drunk girls table next to the 10 years birthday party. Food was average and service took forever so not somewhere I will return to anytime soon but it was fun and I'm glad we tried it out once.

Dying in luxurious sugar heaven. The decor is beautiful and fun. The food is delicious and the drinks are outstanding. The portions are large and delivered with a smile. Be prepared to dive into a sugar extravaganza!

What a disappointing place this was. Wanted to treat our daughter to this place as we were going out to the Disney on Ice at Gainbridge. The place is looking rather run down despite it not being that old. Flowers were visibly missing from the pink flower wall, the candy store section had several visible damages to the walls and display shelves, and the entire just felt sad and run down. Food was very good, which was a positive and only reason there is even 2 stars instead of 1 (although there is no kids menu which is disappointing). However, service was rather slow despite there only being about 5 tables with people at them. We ran out of time to order one of the Insane Milkshakes (which was most of the reason we went there). The staff seemed disinterested from the moment we walked in. And the real kicker is that they charge you a mandatory 20% service fee to your bill (when food already costs generally $20+ at minimum). The waiter explains that this has to be shared with all the other staff members (cooks, runners, bussers, etc.) and that any tip on a card is also handled the same. If we want to tip him directly then we have to do it in cash. This is not the waiters fault that the owner(s) have such a terrible policy, but boy does it make the waiter look terrible. Just a terribly disappointing experience from start to finish.