Sugarloaf Mountain Hotel

Stayed recently at the hotel with my son’s family. Arrived during a snowstorm and lots of activity at the hotel. The folks managing the reservation desk were all incredibly helpful, efficient, kind. What a wonderful experience as we entered which continued through our stay. Natasha ((Tash) and Bonnie helped us navigate our stay with what turned out to be one really sick 6 years old. They kept us in incredibly good care - making sure we had all we needed for the sick child. Can’t wait to go back. Highly recommend the experience!! Thank you to all who helped us!

Had a wonderful time here. Very clean and quiet! Stay here and you won’t be sorry. It’s where the skiing action is! Breakfast buffet was average, but the ambience was so relaxing! Loved the mini kitchen. If I had to change anything, it would be the mattresses. Hard as a rock! I like softer mattresses. No other negatives. The staff are the best!!

The staff are very helpful and friendly. We checked in here to stay at a condo for skiing at Sugarloaf, USA, Maine. They had a covered entrance that supported cars dropping off bags, guests, skis, self and valet parking.

Great place to stay, right in the middle of it all. The rooms are functional and clean, if a little tired. The staff, free breakfast and location make this place amazing.

Attended my Nieces Wedding at Sugarloaf Mountain Hotel. What an amazing scene for a wedding. Located at the base of Sugarloaf Mountain. Amazing views, great September weather, a great ceremony. The drive to get here is also amazing. It may be out of the way, but really worth the drive.

What sounder place to stay ! We needed a place to stay mid-week called them and were amazing got a wonderful room and was in the middle of the valley and close to many sights. The staff are will to help and work very hard to keep it very clean. They definitely take in the place very helpful. 👍

Very friendly and polite staff. The room was spacious and clean. The beds are comfortable and clean. There is a corner for cooking and a small dining table for us to sit down and eat. We also had free breakfast in 45 North, the onsite restaurant. It was a pleasant experience. Though it is so warm and there is not much snow, we are still enjoying our stay here.

We love it here, we hadn't been back since Covid and|we thought we'd try it again.|We've stayed at the hotel before. The atmosphere at the hotel|is very cozy and warm. When you check in they give you a delicious |chocolate chip cookie.|We had our breakfast in the hotel every morning before we went skiing.|The staff is really friendly, efficient and the breakfast buffet was delicious.|If you want to get the best of the breakfast go early. |We like the rooms and my husband enjoyed the large hot tub. We|ate at the Widow maker and The Bag and Kettle. I'd recommend both places.||The ski conditions were excellent when we were there.|Hope to return!

The staff here is amazing! I especially love the front desk staff. Kristin rescued me this week when my phone got wet, and I tried to dry it out in rice...a piece of rice got caught in the charging port so I couldn't recharge! Crisis! She calmly add patiently loaned me her personal flat-top charger then she took the I give and cleaned out the port by blowing in it! She got out that damn piece of rice that was clogging it up! She saved my life. I cannot live without my phone! Thank you, Sugarloaf staff, especially Kristin!

Alright, so, I struggle with the rating for this hotel because although there are soooo many positive aspects, there were a few things that put a damper on our trip. Simply put, here are the pros and cons; Pro: beautiful, ski-in/ski-out lodge, direct access to the Sugarloaf village, large hot tub outside that overlooks the mountain, not too unreasonable price wise (not cheap, but you are right on the mountain with amazingly close parking) and charming vibe Cons: the check-in procedure is insane. They won't let you check in until 4pm on the dot. I totally understand if they are still cleaning the rooms, but if the rooms are clean and ready to go, just let people check in at like 2 or 3. During covid, it makes zero sense to have a line of 15-20 parties all waiting to check in at the same time. We had a small baby, and there were also several old people checking in. It just seemed asinine to create a policy that goes completely against all common sense during a global pandemic. Anyway, other cons were; the room was so tiny (which isn't horrible, but there were barely any clothing hooks, shelves or drawers to put stuff in-- and who doesn't have a lot of sh--t when they are on a ski trip!?!) and the housekeeping was pretty invisible (I'm fine with not getting room service during a pandemic, but can you at least pick up my trash and give me some towels!?!). So, obviously the pros outweigh the cons, but, the cons did take away from the comfort of our stay. However, I did have a great stay. If I return, I would just come an hour or two later to check in (if it's during covid), and I'd splurge for a larger room.

So it was out of season and they were doing upgrade when we stayed. I would also like to point out that the weather was extremely hot for that time of year. In saying that I was highly disappointed with the quality if the rooms. My room was dirty, paint was peeling, the window was full of flies. The pillows and tones were very comfortable. When I got to the room it was 82 degrees F and a.c. was not working finally at about 9pm for my room and a few others it did work. The employees were friendly for sure and the food was wonderful. I was expecting more from the hotel itself concidering I was at sugarloaf mountain. If you want a beautiful view every night the scenery was wonderful. Thanks for the attempt.

We stayed here over the weekend for business. From the moment I walked in the door, I felt like I was at home. Bonnie greeted us and seemed so happy to see us. Whenever we left we were told to have a good day, or see you later, or have fun. Whenever we came back, we were greeted and asked how our day was. When away on business, it feels so nice to know someone truly cares about your day. Spencer was also extremely helpful. I forgot my ski pants at home and he tried to help find me a pair. When he had exhausted all options, he ended up sending me to a place where I was able to buy last seasons ski pants for less than half of the original price! All of the staff were great, but these two stuck out to me. Thank you for making me feel at home!

Great place. Ski in, ski out.wonderful stay, ski in, ski out. My only criticism is that there is not a lot of hotel guest parking.

This place is like a small town. Besides great skiing, they have many restaurants, stores and a 40 person outdoor hot tub!

My boyfriend and I stayed two nights at the Sugarloaf Mountain Hotel in March and will be coming back! The staff is extremely friendly and accommodating. We arrived early so we could ski before checking in and they still offered us valet parking/hotel guest parking. There was an issue with the lock on our locker and they just lets put our equipment in their VIP room instead. It was great to finish up a long day of skiing and then head straight up to our room. We were pleased with the room accommodations and recommend the breakfast buffet at the hotel restaurant 45 North. Great hotel for a ski trip with great service and accommodations!

These guys do it up right: You drive right up to check-in (avoiding the skier lot parking) and they handle everything from there: valet your car, handle your luggage up to your room, issue you ski lockers for your gear and you can even purchase your lift tix at the front desk. Rooms are very nice and clean. Plenty of room, even in the "standard" room. Fridge, sink and micro in the room we had. Ask about any special rates to see if you can save, since it is not cheap to stay. The trade-off is the convenience of a chairlift just outside your door and all the amenities you need without leaving the mountain. Sugarloaf skiing is among the best in the Northeast so it is worth it. Love the Loaf...

My girlfriend and I spent a long weekend here and were more than pleased. We had booked through Expedia, and then decided that we wanted an extra day. Because of booking twice, we were booked in two rooms, meaning we would have had to change rooms. Scott at the front desk changed this without an issue. Everyone was more than accommodating which made our stay perfect! They even opened the 40 person hot tub 2 hours early just because we wanted to use it. From Scott and Billy at the front desk, to Greg in maintenance, to Beth at 45 North (the hotel's fine dining restaurant), everyone went out of their way to make our stay as pleasurable as possible. We even had drinks with the president of Sugarloaf! We will definitely be going back!!

Very nice hotel and room, however the temp in our room was 85 and they didn't offer to move us even though the hotel was empty. There were also a lot of flies in our room, strange for October. Needless to say we didn't get the best sleep. I would consider going back if the heat/air problem was fixed.