Kimberly P.
Yelp
I was trying to give this place a chance. I really love the vibe and the owner is a sweet heart. I booked a reservation for my birthday (Nov 11th weekend) for about 15 people. Due to short of staff the service was slow. I respected the owner getting on the mic to express this and asked for our patience. My friends and I still had a great time and the food was great. Second visit: My dude's family were in town so I wanted to come back and support by bringing them to Suite Twelve 25 (Dec 2). We had reservations at 12pm for 10 but only 9 arrived. No big deal, they seated us in two sections. This time the experience was WORSE‼Again, short of staff and it took awhile for us to get our food. At 1:15pm this young kid tells us we have 10 min to finish up. Mind you... atleast 3 people had not gotten their food and all who ordered bottomless mimosas only had one round when 5 was included. We told our waitress and the young kid that we wasn't getting up until we finished our food. He proceeded to tell me that the owner is asking them to get people out because others are waiting. There was no one waiting , I went outside to look. Secondly, the reservation stated a 2 hour minimum for a party over 7 and we technically had 45 minutes left. They brought my guests food in a to go box and was kindly cleaning up our area which was so disrespectful. The young kid brought in security and my dude went out to speak to him. Nevertheless, he came to us and apologized. Apparently one of their staff/family members had passed that week and they all were grieving. I get that but that's no excuse in providing horrible service and treating us that way when we are paying our money! When you come to work, you come to serve and do your job. Customers do not care if you're having a bad day, etc. If you can't give a % stay home or don't open the business. Even though the security guard did comp me and my dudes meal, I still won't be back. It was embarrassing and I can't support any business that don't believe in customer satisfaction. That young kid who works at the door needs to be fired. He has a slick mouth and does not need to work in an environment dealing with people. He was rude from the start! On a positive note, great food, DJ, and vibe.