Lauren N.
Yelp
We've come here twice and had 2 vastly different experiences.
There is a person who manages seating tables, so you don't actually seat yourself. Once you enter, they take your party number and will start scouting a table for you; however, you're still responsible for self-ordering at the front. This system could work well since it could take a bit for you to wait in line, order, and for them to make your bowl after you order.
First time, we got mango and no complaints. We were seated promptly after we finished ordering and still waited around 10 minutes to get our bowls, but didn't mind. We got the mango that time and were really happy with the sweetness of the mangoes and how much they give you.
The second time, it was a disaster. We came with a party of 7 and the person manning the front took down our party and was looking for our table. Knowing there is typically a delay between ordering and getting your order, we got in line prepared to order, but he kept telling us to hold off ordering since he was trying to scout our table. It was a good 15 minutes before our table was ready, so we were timing it, but he kept insisting that we not order because it will "confuse the kitchen" and that he will take our order directly at the table once we sit since we had waited so long.
Our table is finally ready and he tells us to get back in line, which directly contradicts what he told us. The line has gotten long at this point, so my husband calls him out and he begrudgingly takes our order. Lo and behold, it takes about 10-15 minutes to get our food... (had they just let us order earlier, we could've gotten it when we sat at our table.)
To make matters worse, we get our 2 strawberry bowls and one is clearly smaller (and also more melted) than the other, but both are smaller than the first time we came by at least 15%. My husband asked them why and they just said, "Our machines are slow and we're backed up in orders, so instead of making you wait, we just gave you less ice." I'm not sure how this is acceptable, but there was no apology, no offer to give us a discount or credit. Just a statement of fact.
They also have just 1 bathroom for each gender shared with Somi Somi next door and the sink was not working (I checked, the motion sensor was logging my motion but no water was coming out), so that was just the icing on top.
I was definitely embarrassed taking my out of town guests here as we had such a terrible experience, so it might be a while before we come back.