J G.
Yelp
I've now visited Sullivan's twice this year, and unfortunately, both experiences were disappointing.
During my most recent visit, I asked multiple times for my food to be served very hot. Instead, it arrived lukewarm -- again -- just like my first visit five months ago. Rather than bringing a fresh, properly heated plate, the manager offered to reheat it. At a restaurant of this caliber, I didn't expect to have my meal reheated and returned, especially after repeating my request several times before it even arrived.
Service was slow, our water glasses were never refilled, and the biggest issue came with the bill: a 20% gratuity was automatically added for a party of six. When we questioned it, both the server and manager insisted it was policy for any reservation initially made for seven or more -- even if fewer people show up. One person in our group canceled the day before, and although this was communicated during the confirmation call, no one mentioned that we'd still be charged gratuity based on the original reservation.
This contradicts the language on Sullivan's website, which states:
"A service charge of 20% will be added to groups of 7 and larger."
It says nothing about being charged based on your initial/original reservation count, regardless of actual attendance.
When I raised these concerns, the manager's response was dismissive and unprofessional. He responded dismissively, saying he'd have to "go to the office and dig it out" if I really wanted to wait -- which felt unprofessional, especially after a long wait due to already slow service. For a meal that cost me $70 (one appetizer, one cocktail, and a side), the quality and service simply didn't justify the price.
I've contacted management directly with hopes this feedback leads to better communication, service, and clarity around policies. Until then, I can't recommend dining here.