Sulwhasoo SPA Flagship Store

This flagship store is absolutely breathtaking - the design of the store almost feels like a museum, with the history behind certain products and introductions to different ingredients on the wall. I had a lovely time shopping here after coming downstairs from the Balance Spa on the 4th floor, and I want to give special thanks to Jinny for making my shopping experience so enjoyable. Jinny was incredibly knowledgeable about the different products and was so friendly and energetic throughout my visit. She made this experience so memorable, and I will definitely return when I have the chance in the future.

I came to this flagship store to know the band, since I had just arrived in Korea. It is very upscale. Beautiful, with a calming vibe. They have travel size kits if you buy a full size product. Also offer complimentary packing service, with a beautiful ribbon style option. High prices but it is a luxury brand after all, but the service is amazing. After purchasing, I received a bunch of testers and complimentary ginseng tea. Superb service, makes you feel like vip

I’ve been hooked on Sulwhasoo products since I first bought the serum at this location in 2019. Since then I’ve gotten no less than a dozen people on board. While you could buy the products online, the shopping experience is so pleasant at the flagship store. Beautiful gift wrapping service, a variety of free gifts, and they took me upstairs for complimentary tea and snacks. The spa is excellent as well!

I was greeted by Jinny when I entered and she patiently answered all my questions about the products. At the end, I bought quite a few products and she kindly gave me plenty of samples to try. Thank you very much! Pleasant experience.

It was a great experience at the Flagship Sulwhasoo. The store is nice & luxurious. Jin-a's service was excellent & she was most patient and obliging.

Gorgeous store with a really beautiful display. The history of the brand is exhibited on the ground floor and the products are laid out beautifully. Worth coming to see the store.

I paid for a massage and the facial and I honestly was expecting much more considering Sulhwasoo’s image as a luxury skincare brand. The service was mediocre at best and the atmosphere honestly felt awkward and uncomfortable. Customer service I expected better from. I was reading other reviews, and I agree that you should just get a facial somewhere else in Seoul. I feel like they were just putting their products on my face, and I don’t think I’m going to see any improvement skin-wise. I’m a little bit disappointed given this was my first massage and facial ever, but a lesson learned. I’ll just stick to buying products from them.

I tried the ultimate skin care facial treatment, the whole journey is fulfilling and breathtaking! Starting from scrubbing your feet, calming your breath from the scent you choose (I pick the ginseng floral), it totally made my day. I highly recommend it!