Diana B.
Google
My partner and I saved up to book this restaurant for our 5 year anniversary after hearing amazing things about their omakase experience. Reservations are notoriously hard to get, and at $175 per person, we were really looking forward to an unforgettable evening.
The food was fantastic and cooked to perfection. Every course showcased incredible technique and flavour, and you could tell the ingredients were top quality. We even ordered additional wing tip skewers which became my favourite item of the night.
That said, the service left a lot to be desired. From the start we noticed clear favouritism toward guests who seemed to be friends with the chef and/or staff. We were seated beside a couple celebrating a birthday, and the server, who seemed to know them, offered complimentary champagne, which was a nice gesture. However when it came to us, she only asked what kind of water we would like while we decided on drinks and didn't engage with us beyond that. No small talk, no questions about what brought us to the restaurant etc., which made the experience feel distant and neglected.
It was also obvious that some plates received more generous portions going to the chef’s friends. For example, the first dish was abalone topped with uni. While it was being prepared in front of us all, there were clearly more uni placed on the friends' plates than ours. The chef spent most of the evening interacting with them and only briefly checked in with us once asking how the food was so far. Later I overheard him mentioning that he was happy to reconnect with old friends, which is understandable, but it highlighted the uneven hospitality.
Overall, the food is amazing and worth trying at least once, but the lack of attentiveness and skewed favouritism in service we experienced made the evening less enjoyable than we had hoped. We likely experienced a one-off situation, but as guests who had saved up for this hard to reserve restaurant, it was disappointing and disheartening to feel overlooked. Because of this, we do not plan to return. Great food, but fell short on hospitality.