Todd R.
Yelp
Disappointed, but not flavorless.
After seeing all the dreamy pics and rave reviews (most of which, I noticed, were from over a year ago), my wife and I decided to check this spot out during my birthday weekend. Unfortunately, it didn't live up to the hype.
We walked in on a Saturday midday to... crickets. The place was completely empty, and the vibe was kind of lifeless. The young woman at the counter looked like we woke her up from a nap. Her greeting--and answers to our menu questions--were less than enthusiastic.
We ordered a small taro ice, expecting the vibrant presentation we saw in all those Instagram-worthy photos. Instead, we got a plain paper bowl with shaved ice, a thin layer of cheese foam, and no toppings in sight. Definitely not what's advertised. When we asked, the explanation was: "Oh, the small one doesn't come with all that." Followed by, "The toppings are inside." Not exactly the customer service magic you hope for.
But here's the twist: the taro ice actually tasted really good. Creamy, flavorful, and with just the right balance of sweetness. It could've used more cheese foam and some of the toppings on top (like..you know, the taro powder maybe) but the flavor itself saved this from being a one-star review.
Sadly, the poor service, lackluster attitude, and zero effort to address our concern left a sour taste. We left more bummed than satisfied.
Overall: 2 stars.
Great flavor, but the experience and presentation? Not so sweet. Wouldn't go out of my way to stop in again.