Micole A.
Yelp
I love Summer Moon, I drive to my local one in Temple everyday. Their coffee and espresso doesn't give me the jitters or cause anxiety. I do agree that with summer moon you never know what you're going to get each time--as depending on the barista, your drink will probably be slightly different.
Every summer moon passes the vibe check in terms of decor and lounging areas.
I'm specifically leaving this review because I visited the round rock location on Tuesday.
Allison (not sure if that's how she spells her name) but she was the person that took my order. She's the reason I gave 4 stars instead of 5. When someone is spending $11 on a drink at a gourmet WALK IN only coffee shop, I think it's safe to say that exceptional service is expected. I went to the counter to order my drink (which mind you, I order everyday at my local SM with no attitude given) and when I asked for a dirty moon chai, she gave the most annoyed face at the screen.. then I asked if it could be shaken.. then again, another irritated look at the screen with NO RESPONSE or acknowledgement to me. She proceeds to walk over to the male barista who was going to make the drink and in the most condescending way, "she wants her drink shaken " like I was such a bother.
I get my drink.. I walk out. To notice that there is no espresso in my drink. So I go back in. She's standing at the pick up area. I say, "I just bought this and there is no espresso in it.." does she acknowledge or say "I'm so sorry" no. She rolls her eyes and says "okay." Then grabs the espresso and asks, "did you get 1 or 2 shots?" I said, 2. She proceeds to quickly splash about a TBS of espresso on the top of my drink and walks away.
Wtf!? I then go and ask the sweet blonde girl what her name is.. the blonde girl responds "uhhh Allison?" And I say.. okay.. COOL. Because I wanted to leave this review.
Whoever the manager is... let your people know that a simple be kind attitude would have been nice. Making a customer feel like their order is so annoying or complicated is not customer service. Second, when you get it wrong.. fix it with joy and make it better. Don't just do the bare minimum with an attitude.
I've been in customer service for 15 years and never have I ever treated anyone the way Allison did.
Of course she'll probably play it off like she wasn't rude but trust.. she was. Allison when you read this, you know what you did.. I hope you learn your lesson and no other customer feels the way you made me feel that day!
P.s. im not a mean human. I came in with the biggest smile and polite manner which makes it that much worse!