Joe N.
Yelp
First of all, what a Stark contrast to the hotel situation in New Hampshire. Our family was planning a getaway over Columbus Day weekend. At first we thought we had reservations at the Lodge in Lincoln, to our surprise they canceled the reservation, and sent and sent an email doing so. When I called for an explanation, I was blamed, and the service was appalling.
Enter summer camp. My wife and I have always enjoyed going to Oak Bluffs, and we still really want to get away for Columbus Day weekend. We took a look at some reviews as everybody should when it comes to booking hotel or anything for that matter. We booked a room for one night, for us plus our children.
We dealt primarily with Scott, who I must say, is one of the most kindest, professional and wonderful person in the industry. He took care of every need, thought outside the box, gave great recommendations, and because of his professionalism and passion for real customer service, we will most definitely go back! Great Job Scott, and great glasses too!!! For example on the first night, after dinner, Scott let us into a family playroom that was previously locked. We enjoyed playing ping-pong, and the kids got to run around a little, which was a nice touch. The next day after shopping around a bit when we returned back to the hotel to gather our stuff, and surprise my son, with an awesome stuffed animal. Also, because it was our birthdays, the hotel provided goodies and complimentary champagne. They made us feel like the Royal family!!!!! Thank you!!!!!!!!
The room was awesome, the bed comfortable, location epic!!!! Can't wait to return!!!! Extra shots to Scott!!!!