Ky T.
Yelp
Anniversary celebrating looked a little different this year than the usual island sun we get to soak up; however Conrad Washington DC did an outstanding job not making us feel in the least bit slighted.
1st, kudos to Conrad's amazing team with a special shout out to Emma Blanton & Rebekah Roberts that went above and beyond to be the most hospitable and helped Hub ensure the most heartfelt experiences were created for us. I can't say enough great things about their attentiveness and how no ask was too big for them to accommodate. Upon arrival, they warmly greeted my sweet little B, Koffee & offered her treats as they are a pet friendly hotel. Our room was upgraded and located on a high floor as had been previously requested and much to our surprise and delight, there was a complimentary bottle of rosé chilled for us when we checked in, too.
Staff & guests alike were all social distancing and wearing masks in public areas and elevators and we were astonished at how pristinely clean every... single... surface, nook and cranny were. When I first got settled into our room, I realized I'd misplaced an earring and we were searching high and low for it.... I mean down on our hands and knees turning things upside down, pulling back curtains and moving furniture around and looking in any place it could have possibly fallen and while I did not locate the earring during our initial search, we could not stop commenting how there was not so much as a speck of lint or dust anywhere in sight.
Later, a gentleman from the housekeeping team brought us ice and inquired if there was something he could help with as I'm sure I looked a little frantic during the search, LOL. Well the very next day, the housekeeping team made up our room to perfection, restocked water and toiletries, and left my earring with a note citing where it was found and to let them
know if we needed anything at all and to enjoy the rest of our anniversary stay, which I thought was a lovely touch and set them apart from many other hotels not doing daily housekeeping through COVID-19.
In addition to the visually breathtaking architecture, design, and decor at the Conrad something else that set them apart was the front desk team's overall professionalism, pleasant engagement, and general kindness with guest interactions... During a quick trip out to take my little B for a walk, I realized halfway through our stroll that I'd forgotten my mask. Instead of making me feel ostracized upon my return, they welcomed me back and warmly and discreetly approached me to extend me complimentary masks and said "no worries" when I was profusely apologizing for forgetting mine in my room. So many places are now making huge scenes and being somewhat aggressive and obnoxious with their enforcement of mask wearing which I appreciated the decorum demonstrated from Conrad's team about, when I absentmindedly left mine behind trying to get my dog out in a bit of a haste.
The Conrad Washington DC experience was nothing short of amazing and they have our vote for DC's best hotel and best pet-friendly hotel by a landslide.
*We ate at BlackSalt that is my favorite seafood restaurant in DC during our stay and they were phenomenal, per usual. We enjoyed happy hour at King Street Oyster bar and they were great too. There is a Yard Bird under construction directly across the street and Conrad was in walking distance of Black Lives Matter plaza we enjoyed checking out. Delivery food from Le Diplomate was rather disappointing if you're looking for snacks :)