Alyssa S.
Google
Honestly, I thought long about writing this review and it pains me to bring attention to the negative experience I had at an ice cream shop, of all places.
I travel for ice cream and it is quite often, even out of season to many places on the east coast and beyond.
It’s shameful that I had such a bad first visit here at Sundae Best in Avalon on the boardwalk. This was mainly due to the service I received at the window. Young girls tend to have a difficult time managing their attitudes with peers around a relaxed setting and this was no exception. It was evident there was flexibility in their given responsibilities. Maybe they forgot they were working on such a light traffic day.
I was waiting for my SIL and kiddos when I stopped at the shop, I found a table around the corner from the window and rested after a long beach day. I let the girls working know that I planned to order when my family arrived back from the playground, that I wasn’t loitering. I saw there weren’t many food options besides maybe a hot dog and I wasn’t interested as a snack.
While waiting, I was eager to try some new ice cream flavors, I was denied (which is acceptable policies to have). I do believe there is a friendly way to present that. However, when I continued to ask a few questions about the flavors to narrow my choices, I think of the slim 6 flavors to choose from at this location, I was met with disgust for my interest in knowing more about the unique ice creams (some being signature flavors). I typically order a cup of ice cream for immediate consumption and a pint or so to take home. This was important to me for making a decision on what I was going to take home. This trip I only chose to have one small portion.
I may have also asked about dyes or added color in the ice flavors for sake of the kiddos allergies and went back to sit at the table while I continued to wait. While sitting by the open door at the back of the scoop shop (where you pick up ice cream after ordering around front), the girls could be heard very clearly complaining and mocking the questions/interactions we had prior. No judgement, what you do behind CLOSED doors is your business, but it can haunt you when you make poor decisions in the wrong setting(s).
The lack of pleasant interactions during any of the above and hearing the immature, non-professional staff, added to the “exceptional customer service” listed on the website, I felt this was a fair way to express concerns.
For those interested, Avalon Mud is I believe a vanilla based ice cream with caramel of some kind.
I did enjoy the ice cream flavor (vanilla peanut butter?) that I purchased but it was nothing special compared to many local available shops nearby. I wish them success if they’ve found better service and will consider giving a second chance.
