Cindy W.
Google
I have an awful time trying to connect with a person in this bank. I live in north Texas and there is only one branch here, in Richardson, which is over 50 miles from my residence. I took me over an hour to speak to someone
to simply find the address in Austin, which was not the address I needed to
make my monthly payment. Although I have been a customer for many years, they are not willing to negotiate my interest rate or make any changes to my favor. I will not do business with this bank for future purchases.