Pearl L.
Google
I have been visiting different Sunright locations over the last two weeks to purchase drinks for the LaDS Collab. 4 locations in my area have confirmed and allowed me to order drinks in one order, as long as I had my friends or family with me to show that we each were getting a drink.
At this location, I ordered two drinks, one for myself and one for my mom. When picking up, I asked why there was only one merch set. The girl working said it's one per order. I told her that I've never had this issue at other locations, and she asked "don't you see the sign says 1 per person?", to which my mom responded and said yeah I'm the second person. The girl then said it has to be one per person per order, and that she can refund me for a drink and just do a repurchase. I thought she'd process the refund and do the recharge on the spot, but she only took down my phone number and said that I should get a refund receipt via text within 2 weeks. After that, she just walked back to the bar. Confused, I asked if I had to wait in line and reorder at the kiosk myself and she said yes.
I am appalled at the customer service and lack of communication. There were 3 people waiting for drinks when I came in, so it is wasn't even busy. I'm not sure why 4 other sunright locations have been okay to do group orders like this over the course of almost 3 weeks, but this ONE location couldn't. Let's say every location has been doing it wrong and this is the only one doing it right, but the girl was so rude in the way she responded about the sign as if it were a comprehension issue. Excuse me for having 4 other locations in LA/SB and 1 in SD TELL ME it's ok, ALLOWED the orders, and to assume this 6th location would too. This is the worst customer service I've received in all the time of being a loyal sunright customer and this shop, manager, or worker at the very least needs to do BETTER. Now I also need to look out for a refund that may or may not even be processed on top of it all!
Lastly, there is no reason why two of our drinks took 10-15 minutes to make when every store location has been able to push out the same drinks in just a few minutes, even during rush hour AND when the stores were packed. Ridiculous.
When calling back to ask for a manager, guess who picked up and said there was no manager to speak to?
UNACCEPTABLE.