Laura Englebert
Google
I’m extremely disappointed with our recent visit to Sunriver Brewing’s Galveston location. After a fun day out, my family was looking forward to a great meal, but this experience fell far short.
I ordered Wagyu sliders with sweet potato fries, but the fries were burnt to the point of being black and inedible (I wish I would’ve taken a picture for reference). When I informed our server, Mallory, she acknowledged the problem and offered to replace them. However, we were in a hurry with three young kids, so I requested a refund instead. To my surprise, they only removed $2 from our bill, which didn’t seem fair, given I received no side dish.
To make matters worse, a 20% "large party" gratuity was added to our bill for our party of five (two adults, two children, and an infant). Mallory explained that the baby counted toward the gratuity, even though the menu clearly stated the policy applies to parties of six or more. She did adjust the bill after some discussion, but her demeanor was notably negative, and I overheard her complaining about the situation to another server.
I wrote an email to the management team to express our concerns, but I received no response, which only added to our frustration. Despite the poor food quality and inattentive service, we still left a tip out of respect for the service industry. However, we left feeling unwelcome and hesitant to return.
Families should feel valued and respected when dining out, and unfortunately, that was not the case here. I hope the management will take this feedback seriously, as it reflects poorly on the establishment as a whole.