SUNSET Beach Golf & Spa Resort Pueblo Bonito

We just returned from a trip to Pueblo Bonito with a group a friends, and I can't begin to tell you what a great time we had! While I've had a sort of all inclusive experience while on a cruise ship, I've never been to an all inclusive resort. It did not disappoint! The price, the rooms, the food, the pools... everything was great. And the service! I cannot tell you how impressed we were. From the dining to the poolside, everyone was friendly and accommodating. The choices of food and alcohol that are included in the all inclusive price were quality and delicious. The resort is huge, so they provide golf cart transportation everywhere. Sometimes, getting a poolside seat can be tricky if you head down too late, but if you have no shame like us you can gather the empty chairs and make your own spot. Transportation to sister resorts around Cabo is free with a reservation and easy to do, but honestly, you have no reason to leave! We are already planning our trip back next year.

With so many options avoid this place. The views are stunning, the landscape is beautiful, however the service my family and I received was sadly something that has becomes a norm for Mexicans visiting resorts in Mexico. We came from San Jose Ca to visit friends and decided to stay at Pueblo Bonito and instantly regretted it. Upon arrival we exited our car but did not receive so much as a Hello or a warm welcome. I had to ask questions about check in and valet parking as several employees ignored us. Upon check in the woman behind the counter was cold and unfriendly. A very nice man took ever and he was pleasant enough as he overheard our interaction with the other rude woman. The rooms are dated, the beds are hard as cement blocks and the smell of the rooms is mildewy. The chauffeurs that drive you around the resort were consistently Friendly and fun to be around. The food was bad, the drinks where so bad we couldn't even finish them. The service at the restaurants was horrible, we didn't receive any sort of welcomes or friendly service. It was super Disappointing, especially since it was so obvious that they prefer the light skin guest and Americans. At the end of our stay when we checked out, the lady checking us out didn't so much as smile and thank us for visiting. She couldn't get rid of us fast enough. I shared my concerns with the manager at the front desk but sadly it fell on deaf ears as her apology seemed very insincere and insulting. I would not recommend you stay here. I will say that the Spa was amazing- from the minute we walked in, until the minute we left the staff there was friendly, warm, inviting and kind. Perhaps they can train the staff at the front desk. Also, we checked out and checked in to Casa Dorada and the difference is undeniable! Service at Casa Dorada is unmatched. Every single person we have encountered or crossed paths with has been super friendly and genuine. We are enjoying our stay and highly recommend Casa Dorada.

We had a nice time at this resort, but I don't think I would stay here again. The grounds and views are beautiful, and the employees were all very friendly. The room was nice, except the bed was way too hard. The food was good, but nothing exceptional. Calling a golf cart to avoid walking up the very steep hills was convenient. It is about 20 minutes outside of Cano San Lucas, you aren't allowed to get near the water, and it got very windy at times. We did enjoy visiting the Pueblo Bonito Rose and Blanco resorts a couple days to sit on the beach and enjoy their amenities. The biggest downside was the number of 18-year-olds who were drunk at all hours of the day and night. Shortly after our arrival, we met family at the main pool. They had kids and were sitting at the far end of the pool where it was shallow and quieter than the area around the pool bar. However, about four minutes after we got there, a man sitting in the shallow water with his girlfriend threw up in the pool. He was obviously very drunk. We also encountered other very young people getting sick on two different occasions outside of the market. This did not make for a pleasant experience.

I had a good vacation. I enjoyed myself and got a lot of relaxing in. With that being said, there are things that I definitely think could have been improved upon. Pros include: A beautiful property, overlooking the beautiful beach. You will never go hungry here. The waitstaff are very friendly and they love what they do. There are many pools to choose from. The hotel is able to hook you up with really fun excursions. The rooms have comfortable beds. Many beautiful pools around the property. Cons include: Pretty mediocre food, that may make your stomachs hurt at some point during the trip (but that also may just be a side effect from international travel), it is difficult to get multiple chairs together at the pools, they do not like to hand out to-go boxes, so even if you want to take your food to your room for a midnight snack, they make it difficult. At peak hours, there can be long lines to get seated in the restaurants or food in the market place. I felt like I was being harassed by a certain woman who wanted me to go to the members lunch, 5 minutes after I checked in, and all I wanted to do was lay by the pool... she did not accept my no for an answer, and I saw her doing that to other people (one other lady said she was going to get the police involved). My greatest con is how even if you pay for the inclusive price, there there are limited food options without the up charge. Even certain activities, like yoga or renting pickle ball rackets, have other up charges. Overall very relaxing place if you are okay with lounging by the pool and eating all day. Not many activities at the resort itself, but lots of options to go on excursions off the property.

It's a huge resort, you need a chauffeured ATV to get around. We walked, but most don't... We went on Spring Break for our 18 year olds. They had a blast! The food was not consistent, you have be patient wether in the 'Market'; a giant upmarket food-hall, the Bistro, the pools, room service, the Taco Truck, Chinese, and the Japanese restaurant (the only one we didn't try). There is a buffet, but also a long queue to get in! I wish they had snacks and better guacamole. Beware of upcharges in the "all inclusive"! The rooms are clean and comfortable, but dark and kinda dated. You can't find a lounge chair after 10am at any pool! So do what everyone else does and lay a towel out or you will leave pale like me. Grounds are pretty, shuttles are full, so book ahead. Pueblo Bonito Sunset is huge and not walkable to town, so plan on staying put or shift your mindset onto stay and chill and get the shuttle when you can. The service is ok, the employees are not the problem, they couldn't be nicer, but waiting is frustrating as a guest. The food is hit and miss and the drinks at the lobby bar are the best of the resort. The taco bar at the pool for dinner is great. You need patience and a drink. Beautiful views. I grew to appreciate it, but I think the kids love it.

Many aspects of my stay could be rated as above average. Unfortunately, the negative greatly outweigh the good. The food at most the restaurants I visited was sub par, I understand the nature of resorts and the mass production of dishes but I just wished I had enjoyed more. There were a lot of negatives from the room being extremely poorly maintained and having a shower knob hanging (pic attached) as well as not providing any soap in the bathroom. What ended up motivating me to write this review and speak to my poor experience was when the 'Manager' of the main pool Hugo came and disrupted me while I was seated by the pool and watching the sunset. I wasnt consuming alcohol and he said I couldn't sit here. I'm not sure what caused him to harass me but several of his staff earlier in the day hadn't assisted when I was looking for the ocean breeze deck. So things started clicking into place when I interacted with this individual. It was shocking and alarming and extremely off putting. Why you would bother anyone quietly sitting with headphones watching the sunset still mystifies me, but with what we we're paying the lack of customer service validated all my previous attempts to let water go under the bridge. There are a lot of nice places to stay in Cabo, do yourself a favor and stay elsewhere. PS: The beds are incredibly hard, if you are looking for a nice nights sleep that is going to be a problem.

Surprised that this resort has such low stars! My partner and I came here for 5 days and enjoyed our time here. For the price we had no complaints! We did notice that the hotel did have some older amenities (ie the hot tub, tile on our patio and gym equipment) but expected. All Of the servers and staff here were very attentive and helpful. We did not have any issues with the golf carts, they typically came pretty quickly after we called them or were in the main areas. The food here for an all inclusive is great, highly recommend a visit to la frida, but there is an up charge. They also offered different alcohols on your list that can be substituted when asked! Wi definitely be back here soon!

Please read! My wife and I have been owners at Sunset Beach since 2010. It has been heaven. Now we are nervous to go back. I'm writing this in hopes someone from a decision making level at PB reads this to look at an incident. My wife and I arrived on Saturday, May 11th. We bought premium all-inclusive . On Monday, May 13th approximately 10:55pm, we left the Lobby bar at the Main lobby. We were staying at Copala in a rented house. We had a golf cart to get there. We remembered getting in, turning on key and lights, and starting to proceed. We crashed 175 yds away. Neither one of us remember anything once we took off. Just waking up having my head wrapped. As I wrote earlier, we have all-inclusive food and drinks. We each had 3 drinks within the time we were there that night between 9:00pm and 10:55pm. Jesus, "but his friends call him Chuy" was our bartender there Sat, Sunset, and Monday night. Saturday night he read our rfid bracelet, showed me tab and his 15% tip that is included with tab. He did the same on Sunday, showed us tab, ran my bracelet, I approved, he closed out tab. Monday night, when we asked for our tab, he waved us on. Wondered why he would do that since we're prepaid, and he loses a 15% tip. Then, in less than 5 minutes, both of us are thrown through the windshield of our golf cart after hitting straight on... Barrier Boulders. Both of us are bruised and cut head to toe. No one followed up on us from pueblo bonito after.

As traveling hair and makeup stylists, we had an amazing time. I was very impressed by the staff. The smell of Mexico and vanilla filled the air of every restaurant. We had an amazing corner room with a hot tub 1863 and it had the best view. After working three long days for our amazing bridal party, we were thankful to relax. We also visited the sister property Pueblo rose and were treated with kindness, found great $35 massages at sand bar right on the beach. That 60 min massage flew by. Thank you Pueblo bonito! If you ever need a hair and makeup team for a wedding we are available Instagram. @ag_blonding_experience @matthew_Voltsalons

I have been coming to this resort for 6 years. It has been mostly wonderful, up until our last visit. We chose the junior suite room this year and I have never seen such poor quality in any of their rooms -- I was shocked. (A few pictures attached...no, they weren't taken at a motel 6 in Toledo believe it or not). We requested a room change - which was better quality... However. Our bags were not moved to our new room when they told us they were already there AND our phone and WiFi did not work for the entire week. After 3 visits to the front desk *very kindly* requesting it to be fixed, they finally admitted "the whole building was having problems and would not be fixed ".... Aka we were S.O.L. My family always does the all inclusive (WiFi included, which we were unable to use and suite service included which we were also unable to order w/ no phone. The all inclusive cost rises every year. This year we each paid something to the tune of over $700 for a 5 day all inclusive. (So if you're staying a week there are 2 days you still pay their outrageous restaurant prices.) On top of that, the prices are absolutely insane in their shops. We purchased 4 Red Bulls, 1 small carton of ice cream, tums and pepto bismol and our total USD was over $65!!! (That was WITH the 20% discount we get w/ the all inclusive.) absolutely ridiculous price gouging. P.S. DOUBLE CHECK YOUR BILL AT CHECKOUT. They attempted to charge an extra $165 for food/drinks at the pool during a day that our all inclusive was active. (For perspective - We spent one day downtown and ate 8 tacos w/ 2 beers for $15.) If you have money to blow -- this is a beautiful resort and the service staff (carts, housekeeping, servers, etc.) are really great and the best part about this resort. After reading other recent reviews, it seems this resort has taken a turn for the worst. Very sad as my family are timeshare holders and we used to really enjoy coming here every year.

We stayed for a summer vacation. hey were excellent!. They are located on hills and all travel around the resort was done on golf cart type transportation. I was all inclusive and almost anything you may want or need they had. We stayed 5 days and every day was a great adventure. We ate at the same restaurant daily. It was a buffet type and there was so much food to choose from. It was next to the ocean and what was strange is that the west side of the Cabo where we were the ocean was too rough for you to enter. It was blocked off on the beach. We go to take a few excursions. One was camel riding. Thus was great fun and we got to take a few pics right next to them, They were so chilled. It was a great experience. There was so many place to see while on the resort. The highlight was dinner at the Quivira Golf club. Dinner and service was excellent. A definite must if you visit.

My girlfriend and I were returning to Cabo after having a great experience there last year at La Playa Grande. We were excited to try a new resort at Sunset Beach but were incredibly let down on countless occasions. First, we had to wait for about 2 hours at the airport once we landed in Cabo because the resort screwed up our transportation reservation despite booking it weeks before and calling to confirm that morning. After spending hours on the phone to arrange a ride that should have been ready when we got there, we received no apologies but rather excuses as to why we were stranded. When I asked for some kind of compensation for their mistake, the front desk and reservation people both told me they could do nothing. Once we finally got to the room at the resort, we were discouraged to see that we did not have the king sized mattress that we were promised when we booked it... instead we had 2 separate fulls. We then had to call again to try to change rooms, but were instead told that room types are based on availability and we should have been told this at the beginning (which we weren't). If we had known this, we would have booked at a different Pueblo Bonito resort. Again, no apologies, just "you should have known". I asked Oscar (the vacation assistant) to speak to his supervisor but he told me there was nobody available and that he would have a supervisor call me later. I of course never received a call back. The only solution they offered was to have housekeeping push the beds together and put a mattress topper over it. We agreed to this, but there was still a large indent between the beds. Even disregarding the size of the beds, too, they were so uncomfortable that we (who are healthy young adults) woke up every morning with arm, neck, and back pain. We ended up sleeping on the couch one night to avoid the bed altogether. Additionally, the bathroom sink clogged multiple times, the water barely got warm after running it for 10 minutes and there were ants everywhere. The AC wouldn't go below 23.5C (74F) and we had to rely mainly on the fans for relief in the 90 degree weather. The main pool was like bath water- I didn't know I could sweat while in a pool until I experienced it here- the opposite of refreshing. Luckily the sky pool felt normal pool temperature and was beautiful but the hot tub water there was actually cold and the jets were broken. We understand that the resort is not really walkable due to the steep inclines. However the golf cart rides were frequently time consuming and unreliable- sometimes they would show up in 2 minutes and we'd have to rush out, other times they'd arrive 25 minutes later (which made us late for our dinner reservations that charges money for no shows). Despite all of these things, we tried to make the most of our stay. The general employees were very friendly, the food was tasty and service at the restaurants was amazing. Although you can't see the sunset from the location (even though it's literally called sunset beach), we still had a pretty view from the sky pool. We also were able to easily get to the Rose and Blanco locations (which we enjoyed more) and were places you can actually see the sunset. The last kicker on the trip, though, was our absolutely outrageous check out experience. Through our timeshare, we paid for the room and all inclusive for a full week. We had to cut our stay a bit short and checked out 2 days early. Despite paying for a full week, our wifi was shut off and we couldn't use our all inclusive package by 12pm on our last day, again missing out on 2 days worth of what we paid for. We couldn't even eat any food the day we checked out because of it. I was so frustrated with the lack of responsiveness from the staff, too, that I didn't even bother asking for help at this point. We just left the resort earlier than planned and paid for food at the airport. It was just icing on the cake for an absolutely ridiculous resort stay. They also never communicated that they only have 3 shuttles to the airport with the latest being at 1pm. Even though our booking consultant never mentioned this when we told him we had an evening flight out. They then reserved us for the 9am shuttle when I called the night before confirming that we'd be on the 1pm shuttle. We felt that we had 2 of our days wasted on the ends of our vacation. We spent so much time on the phone looking for solutions and we barely got any help whatsoever, they'd just tell you anything just to get you off the phone. It really felt like we were taken advantage of in multiple instances. I've never had an experience like this, especially at a place that has so much hype. We also had several other people mention their dissatisfaction with the resort. Cabo is beautiful and has so much to offer but I would highly recommend not wasting your time, energy, or money on staying at Pueblo Bonito Sunset Beach.

As someone who has stayed at multiple all-inclusive resorts in Mexico, this was definitely ONE of the good experiences. Below is a list of my pros and cons while staying here. PROS: -The service is great and they (almost) never say no. -There are multiple restaurants on site and most of them are included in the all-inclusive package, with great cuisine options. -There is a 24 hour restaurant (bistro) and 24 hour room service -Plenty of pools and chairs, as well as food/drink services poolside -Your room key bracelet is also what you use to order and close out checks. -The golf carts do arrive pretty quickly, with 10 mins being the longest we waited. -Tips go a long way with the servers! Tip them well for the best experience! CONS: -The resort is located on a hill, so you have to call a golf cart to pick you up and take you to your destination from any location you are at. Otherwise, you have to walk up and down huge hills and everything is quite far from each other. (Pools, restaurants, etc.) I recommend getting a room close to one of the restaurants for this reason. -They have a strict policy about not giving out to-go containers. This is inconvenient when you want to take the rest of your pizza back to your room, even though you can see the employees folding up pizza boxes! -Room service food is mid and always arrives cold. -The food at the pool takes so long so order it as soon as you get there! Also, I ordered wings for my bf and I and it was THREE WINGS. Overall, we definitely enjoyed our stay and would like to try one of their other resorts!/

List of Complaints - **learned from a review on TripAdvisor that they have the rubber covers over the shower drain because they have a methane gas leak issue due to sewage problems!** 1. Mold covering the AC vent 2. Skin rash, itchy throat and red eyes when inside our room. Probably from mold exposure or the methane gas. So we turned off the air and left our room door open 24/7. 3. Plastic handle missing on door to balcony almost cut hand on sharp metal when opening door to go inside. 4. Closed the screen door to the balcony and jammed my finger because handle goes into the frame of the door. 5. Sent wrong food to our room. 6. Room service food is terrible typically luke warm by the time it gets to me. 7. Balcony railing is rusted out and deteriorating causing a hazard for someone to cut themselves and get an infection. 8. LOUD OBNOXIOUS constant squeak noise outside of our room. Probably an AC fan belt or something. 9. Beds are hard had as rock. Gave us major neck and back pain. Rooms smell like a strong odor of chemicals and mildew. 10. Hallway floors are filthy and there was a major water leak in the haul way that was never fixed. 11. Suspicious stains were on the walls that were never cleaned prior to our stay. 12. Some staff has major attitude. Wouldn't give me a side of avocado for my baby! Had to talk to 3 people before they would give it to me. 13. Didn't set up my wife's wrist band properly and she couldn't get into our room when I wasn't there. 14. Someone I met at the resort didn't have hot water in their room and they wouldn't switch their room! 15. Another person I met said they have been going to Sunset for 15 years and each year the resort get worse. They don't invest their money into maintenance. 16. Shower has mold in the grout lines. Hard water had had a strong chlorine odor. 17. Towels were very rough and scratch the skin. 18. When we checked out they never asked how our stay was. 19. Very hard to hear the resort employees on the phone because volume is very low and you can't adjust it. 20. Terrible lighting in room and bathroom hard to see yourself when you get ready for a wedding or for the day. We stayed in junior ocean view suite. 21. Have to wait for a ride from golf cart drivers to go anywhere in the resort. 22. Can't swim in the ocean cause the rip tide is too strong. So you have to take a bus to Rosé resort. 23. Clothes smelt like mildew after a week of being in the room. 24. Gift shop is way over priced. Better off buying souvenirs from the airport or in town. 25. Most of the meat at restaurants were under cooked or over cooked. The only good thing about this resort was the golf course but even that was $475 bucks to play if you need to rent clubs. We will not be back and I'm very glad we didn't do the timeshare presentation. They try to reel you in with a $400 credit right when you get there. PLEASE experience your stay before you think about doing a timeshare presentation. We dodged a major bullet.

5 star rated..but is ittttttt? In short, absolutely not. For starters the majority of the landscape is aging poorly, this place is massive so I will acknowledge the updated dining areas at Sunset Market. The hotel itself is living off of charm and thats not enough, it's simply old and needs a renovation. Again, this place is massive and the means of transportation are chaotic and not very usable. It takes far too long to move around the hills, peaks and valleys this resort offers. I understand it's high season as I was often told, but the miscommunication from the concierge service was dreadful. It may be a lack of staff or just a lack of direction from the head of transport, but when I call 30 min ahead for the Sky Pool to catch sunset and no one shows for another hour...that's a problem. The actual views and landscapes are breathtaking, this is why you come here. I can't really contribute that directly to Pueblo Bonito, they built hotels on magnificent slabs of rock and then sorta stopped before delivering 5 star customer service. Pro Tip: Rent a car! Don't be at the mercy of this establishment for dinner reservations, or sunrises you absolutely don't want to miss.

I noticed how they don't answer or address the lower ratings. But here it is, this is my second time coming and do not get me wrong it's amazing and I plan on returning. I love the service the food the pools and all the people who are friendly welcoming and overall just great. We ran into a situation that was very difficult and unpleasant. We had been promised points and credits for our stay. When attempting to grab these points/credits the sales rep was no where to be found. He then sent us to a colleague but he did not know what to offer and could not validate anything. We had to talk to other people in the marketing and sales department and kept getting the run around. I paid the AI and it was no deal, the thing I dislike the most is that everyone went back on their word and no one could give us correct information. So I want to say do not buy property/points if they are claiming you will get gifts or deals every time you come. That was the biggest mistake, I paid for the AI out of pocket and the gift I was going to get was no where to be found. Next time I'll pay at booking and get the deal they offer there instead of waiting and paying almost double!

I've been at this resort ever since they've opened, I will say that the food program, quality and pricing in the pool areas has gone downhill drastically over the years. Kason point a cheese quesadilla on the food menu which I believe is the lowest price item, is $13. Consist of a 9 inch round quesadilla with nothing but cheese inside. No Mexican salsa, no guacamole. Instead the side that they have paired with it is shoestring french fries and Heinz ketchup. Waiting maybe 40 minutes for the order during the midday.

I had the privilege of staying at this huuuuuge resort when my hubby and I attended his best friend's wedding here! Did I mention this resort is huuuuuuge!? It sprawls against the mountain side and every where you look it offers breathtaking views of the Pacific Ocean. This resort offers multiple swim up pools. There are 7 different sit down restaurants Lou's a food hall that serves up anything your heart desires. Not down with dining out, then call in for room service. My favorite thing about this resort is that is all-inclusive, like many if not all the other resorts in Cabo. What sets this apart from other resorts is how large it is they drive you around the resort in golf carts. Another pro is how much different activities they offer on the resort for all ages. There is also a sister resort nearby that you can also visit and use your all-inclusive privileges at too. If you plan to use the spa amenities, it's a must to see Denise as your massage therapist. While the massages are about $250 for 90 minutes, I ended up booking her twice during my 7 day vacay, she was thaaaaat good! Only downfall about this resort if that the room hallways echo a lot so you can hear people outside of your door if they are heading to their room late at night. Walls can be thin, so be conscious of the noise around the resort. Have a fun and safe vacation, I hope you enjoy your stay as much as we did here at Pueblo!

Found this place 7 years ago. Been coming back for years never a disappointment. I'm in love with it so much I became an owner best decision ever. So many trips plan for my family in the coming months and years.

FOOD POISONING, run away I tested the water and it was contaminated and the ice. I alerted management and they said "no reports" Which is what they say no matter what so they don't have liabilities. I had explosive diahrea ruined my whole trip. I wish I could tell the cartel who run this place and they would handle it better

Welp. Here we go. I already accounted for the misery of day one on TripAdvisor but I couldn't add or update anymore details of day two and thereafter after submitting. The summary of day one-- incredibly long wait over an hour for check in, followed by another hour long wait for golf carts to take us to room, room not ready yet so we went to eat at The Bistro-- hour long wait for food and twenty minutes for our check. When we get to our room-- our room had no towels and furniture was pushed all against the wall and not set up properly. Oh the kicker-- non working A/C in the living room and master bedroom. We are here with toddler and baby.... This is not good. They came to try to fix the A/C but alas to no avail. They offered to move us the next day. Maybe it was a fluke of bad luck. Day Two-- Not a fluke. More so revealing of the breakdown and agedness of the property that cannot handle the basic needs of the guests. It is clear the inefficiencies of their infrastructure is cracking upon the pressure of just trying to meet basic needs of guests. Details here: Morning of day two-- We call front desk to discuss moving rooms. We had to re pack and missed out on an afternoon of activities to do all of this. It takes over an hour for the golf cart to come get our luggage so more time wasted sitting around. I am nearly late for my Spa appointment... the cart driver sensed the urgency and was very kind and did his best to get me to where I needed to be. I get back from Spa appointment to find out there is NO ELECTRICITY OR A/C in this new unit. It is almost laughable at this point. My 3 year old son is sitting there on the couch with a mosquito repeller lamp in an otherwise dark "Presidential Suite." My 1 year old daughter is trying to crawl and walk everywhere but it is dark and I am concerned she is going to hurt herself. They sent someone to fix the electricity but they cannot fix the A/C. We are sleeping in 86 degree humidity. I call front desk again at 9pm and 1030pm for status update on any A/C. Sorry, no A/C. For the rest of the night. So much for moving rooms. Spa massage was wonderful. Food at Main Pool Bar was wonderful. Cart drivers very kind and hardworking. Please let me be clear: The workers and people here are truly kind, I am sorry they have to deal with all of these messes due to poor upkeep and inefficiencies by management. Day Three: There was an email survey asking how are things going. A very kind concierge addressed the survey and met with me in person which I appreciated. She explained that Cabo suffers from rolling blackouts due to city infrastructure and that it is especially worse with high volume of visitors and usage. I expressed that I appreciated her explanation and understood that those factors were out of their control, but that we did not know nor mentally prepared for this when we paid so much money for a property for a family vacation for our daughters first birthday. Over the course of the final day there, our concierge arranged for an extra fan to be brought to the room, a towel cake and a surprise chocolate cake and champagne for us to enjoy. She had housekeeping stock the fridge with cold drinks to help keep us cool. She was diligent about checking in and seeing if we needed any golf carts and worked to arrange golf carts for our check out. She handed over her care of us to her colleague when she was off the next day. I sincerely appreciated all she did for us in the small ways that felt very thoughtful because I know the infrastructure and building issues were out of her control. The final night electricity and A/C went on and off about three times. By morning time none of the lights worked but it was okay since we had plenty of sunlight and we were about to check out anyway. We let our checkout concierge know and she thanked us for letting her know so she could address it right away. I learned a lot about Cabo infrastructure and the challenges this city can experience. I do not know if this issue is applicable to all hotels and resorts or if newer properties suffer less from this. The restaurants we visited off site and the people of Cabo were all wonderful and overall we were able to make great memories for my daughters first birthday. No place is perfect, but I hope this review highlights areas of improvement for the hotel but also the kindness of the people working there.

Had a great time visiting this hotel while staying at their sister-resort PB Rose. Their pool service was simply too notch. We had a party of 25+ and for hours had 2 of their waiters all to ourselves. They kept up with are rewound always had a smile on their face. The After was also a good time with their karaoke and great music selection. My only complaint was the fact that everywhere you go, you are at the mercy of their transportation system. We had to wait upwards of 45 minutes to catch a ride sometimes but it's still manageable. I will def be staying here next time.

Having a great time in Cabo. Main pool enjoying the pool, drinks, & family. Martin Marcus Felix Miguel Best waiters

This is our third time to Pueblo Bonito Sunset Beach. The first visit was 4 years ago and likely the best. On this visit we our room was in building 40 parallel to the Japanese restaurant. We love this location because the pool is the least used. It doesn't have a swim up bar which is likely why, but it is far and away the most peaceful. Our servers at said pool, Roberto, Gabriel, Jaime & Juan were all super fantastic, courteous, and very attentive...we wanted for nothing. I give them 10 stars!!! The food is not the greatest, but that's not what we come to Mexico for...we came to relax and enjoy the sun! mission accomplished! Our biggest disappointment is, the gelato bar was out of service due to equipment failure. Difficult to understand why it would be down for 7 straight days! The gelato bar is one of the best features of the entire property!!! VERY DISAPPOINTING!! The residences are beginning to show their age. Things do not work as well as they once did...our bathroom toilet valve would cause water hammering. Water hammering is when the pipes resonate when the valve closes. Also, they don't enforce no smoking on the decks. The neighbor just below us were smokers and it was awful! The smokers room was directly next to the managers office and he did nothing...you can't help, but smell the smoke. My wife and I have determined this will likely be our last visit. We met several other people that said the same thing and had better experience at other all inclusive resorts on mainland Mexico. I will do my homework and find out next adventure!

The resort gets one star for the pretty facility/views, and an additional star for the friendly general staff driving the carts, waiting tables, running kitchens, and house keeping. A nice feature this resort brand is that you can go to the sister resorts (rose and Blanco) about 20 minutes away and use their facility, dining, and beach. There were a number of problems for a resort that cost $2500 for 5 days 4 nights that made it obvious this place is only out to take your money any way possible. This is NOT how I wanted to feel at a "luxury" resort. The issues: 1) SALESPITCH: the PUSHINESS and frequency of the sales people trying to sell you a time share is unacceptable. At every corner someone is asking you if you've already accepted the invitation to the presentation and paid the $20 deposit - they will try to grab you with $400 credit (did some research, others have said it's impossible to use, and you have to fight for it to be applied. I also heard it and take a half a day rather than the promised 90 minutes.) This really put a stink on EVERY SINGLE DAY. 2) POOLS: the pool water was frigid, even when temperature was in the 80s. People were avoiding getting into pool because it was so unpleasant, and none of the hot tubs worked, either. Also, there were so many "elite reserved" chairs that took up half the space at each pool, it really doesn't make you feel like you are a real valued guest at the hotel unless you have given them loads and loads of extra money to be a member. 3) EXTRA $$: too many non inclusive things - room service charge of $5 every time you use it, too many restaurants with an $50+ up charge. I have never seen a room service charge at any other brand, and never steep an up charge for restaurants as this place. 4) ROOMS: rooms were cheap - furniture was old and stained, the beds were uncomfortable and the towels were thin and scratchy. For what we are paying you can at least get towels right. 5) FOOD: food was just SO meh. I've had way better food at cheaper resorts. Things were over cooked and undercooked all over the place. I was so disappointed. 6) SHUTTLES AND CARTS: The carts to get around in are a gamble because some days they worked great, Abe's orders waiting 15+ minutes to even get a hold of someone on the phone to order a cart. They may need a better system. The shuttle to the sister resort to go to the beach was advertised as free but the way it works is to you can only book on the same day, and there are very few seats on a bus that runs only once an hour. If you don't book really early in the morning, you won't get the bus. Overall, my biggest problem is this resort tries to present itself as a luxury resort, when really it is not, especially for an average vacationer and not a time share member. Too many things missed the mark, and I think it's a problem at the top level. I will never stay at a single Pueblo Bonito brand resort again. PS, you can tell the resort is desperate to look good when the customer service response keeps posting random pictures of the resort that have nothing to do with the review to try trick readers into believing this is a worthy place to stay. Move on and try somewhere else.

How do I put this lightly? Don't stay there. We went because it was a timeshare owned by a family member. I have to believe it was a nice place when they bought the timeshare...nice enough for them to buy two and spend 3-4 weeks there. The good: The view is lovely. The staff (most) is friendly and attentive. The public areas are well-maintained. The bad: The absolute WORST part of our vacation was the negotiating over rooms at check in. We had two executive suites booked together with the assurance we would be nearby. We weren't; we were several buildings away. It seemed that they were more interested in accommodating the non-timeshare guests. Our room smelled horribly of mildew to the point where we couldn't run the a/c. Turning off the a/c did nothing to limit the smell. I travel for work and none of my "make the a/c quit smelling" tricks worked. The smell followed me home via every stitch of clothing. The room was in general disrepair--broken dresser drawers, missing lightbulbs, slopped on paint that covered light fixtures etc. We couldn't get *hot* water for showers of washing dishes. At best our showers were 75% warm, not even warm enough to fog up the mirror. The patio was covered with stickers of a past guest. The electrical receptacles were falling off the walls. One of the screen doors was off-kilter so it didn't close right. The paint outside our room and elsewhere on the building was bubbling up and peeling off. The railing separating the patio from the landscaping had been removed, seems the general practice is "if it's rusting just taken it down." We saw this elsewhere on the property. If they care so little about what I could see, what about all the things I couldn't see? Ugh. There is a bus that will transport quests between Sunset Beach and Rose, in town. Well, it is not that convenient b/c you still have to hoof it into town from Rose. There is no convenience--rigidly scheduled drop offs and returns *if you can get a ticket.* We ended up taking taxis instead, $17 to town, and Ubers back, $6. You might ask why we didn't take Ubers both ways...they are not allowed to pick up on the property. FFS The "Culinary Hall" is nothing more than a food court with a bar. The food on property is over priced and not good. Take the $17 taxi to town. Next time we will stay in San Jose.

The view from our room was breathtaking. The staff were so attentive, professional, and nice. We also visited the spa which was amazing. I am already planning my trip back to this amazing resort.

An absolutely STUNNINGLY BEAUTIFUL place to stay. The food is fantastic with a wide variety for all pallet types. There are at least 9 varieties of restaurants and bars on the property. Although suitable for kids, I wouldn't recommend it. There is a Kids Club onsite but never see anyone in there. (Probably because it's not the best place for youngsters). Would DEFINITELY do the All Inclusive (AI) if you plan on staying the week. The "cash" price for just about everything is worse than airport pricing! The accommodations are nice and every room has an ocean view of the Pacific. That being said, it's the Pacific side so no ocean swimming or fishing is allowed; the water is far too violent for anyone to safely be near the water and this is monitored pretty heavily. But, if you're looking to swim, the property offers multiple opportunities with its many pools onsite. The only downside to the accommodations I can speak of, they are starting to show the wear of usage over the years. We have been coming here for several years and have been disappointed with the general upkeep of the property. We found a lot of loose door knobs and handles, broken mirrors that remained from the last hurricane that came through and such. We recognize it takes time to repair everything after such an event but still found it to be disappointing as prior visits everything had always been even in such pristine condition. TheThe staff are beyond friendly and helpful and recognize tourism keeps them employed. For a family vacation or destination wedding, PBSB will not disappoint!

Pueblo Bonito sunset beach is an excellent resort to catch the breathtaking views the Pacific Ocean has to offer. It's nestled nicely against a hillside, so you get picturesque views throughout the resort. The resort caters to families with a variety of pools throughout the property, and a handful of delicious restaurants, including the market. We stayed at building 26 (room 2611) which is not far from the main lobby, the market, and has a family pool located directly behind it. It is however located 187 risers above the main pool down by the ocean. Access around the resort is not the easiest. Golf carts is what everyone gets around in, and there are different stops located throughout the resort. The only problem is when it's prime time it's difficult and time consuming trying to get a golf cart. Walking is an option, but most of the time you are sharing the walkway/roadway with the golf carts. If you are a family with kids, this is not ideal. Our room was a decent size. It was a typical room with a balcony, small eating area, regular bathroom and a small kitchenette with a fridge and a microwave. The fridge can be filled upon request with water, sodas and beer. My only complaint about the room was the shower head that kept falling. The shower holder was broken. We never called to get it fixed, we just held it while showering. The resort has a buffet, an Asian restaurant, a bistro, steakhouse, another fancy restaurant called La Frida and The Market at Quivira which has many different eateries inside, including the 1950's diner. Lastly, there is no access to the beach water here. You can go onto the sand and hangout. You can even rent a bed out at the beach, but the water is off limits. Apparently sharks visit the water frequently. If you would like to take the family into the beach water there is a bus you can take to the sister resort about :20 minutes away. The bus does require you to reserve your seat beforehand. The majority of the staff here are pretty friendly and helpful. My family and I enjoyed our stayed and I don't see why we wouldn't come back for a second visit.

I wish I never came here. Probably my worst vacation experience. First off the property is incredibly large and difficult to navigate. They have golf carts to help you get around but they can take 30 minutes to get to you, leaving you sitting waiting in the hot sun. It is secure but still somehow does not feel safe whatsoever. The staff is incredibly inattentive. The restaurants are slow and take forever get service. It's very difficult to get help or service especially by the pools during the day. If you're not sitting by one of the buttons to call the waiters they simply will not serve you. There's not enough chairs on any of the pool decks as they are almost always filled. Very difficult to find a place to sit in the shade. We had a serious problem with our room. First off our original room had a broken AC, keep in mind it was near 100 degrees. We had called someone to fix it and they were unable to so we had to be moved at around 10pm. The second room they put us in was completely incorrect, smaller than what we booked, with not enough space for us. So at 12am we went back to the front desk to get our room changed again. They upgraded us but the room they put us in reeked of mold and mildew, by this time we were too tired to change again so we just dealt with it. Food all around was incredibly mediocre, no access to the beach and pools are so incredibly packed and busy that it's impossible to cool off For the amount of money it cost it was not worth it, I feel like I could have been somewhere much nicer for the same amount of money. I do not recommend this place whatsoever.

Great rooms and service is so friendly. Beauitufl weather. Hard to access the beach. Food was fair - lacked spices and flavor. We came for a destination wedding and liked our time here. All the service is super respectful and friendly. The resort is hilly and spaced out, so you'll ride golf carts around driven by staff. Nice but also sometimes a hassle. The marketplace ice cream was fantastic. Everything else was just ok. Felt like really good pool food quality. The $33 buffet was the best thing I've eaten in Mexico. Delicious French toast and so many selections I wish I had three stomachs to eat it all. I walked on the beach for sunrise every single morning and that was dreamy. Beware of the perilous tide and beach. No access to the beach right out from the hotel - real shame. Our room was terrific. Can get completely dark for sleep. Good tv channels. Nice warm shower.

My husband and I stayed at this resort in May. The pools were cold, the food wasn't good at all unless you're going to pay extra for it. Yes extra even though you paid for the all inclusive price. The building we stayed in was older said one of the time sharers, and 3 of the 4 morning smelled like sewage. She also said that they are putting the money in the multimillion villas instead of the older buildings. They kept sharing the time share heavily, and even called our room while we were sleeping to sell it. On top of that my husband wanted to play golf but ended up not doing it. The round of golf costs $400! We have not gotten refunded! We have called emailed about it and everything they keep ignoring us and not sending it back. A place online said this was a 5 star resort absolutely not to me with keeping our money and smelling of sewage and nasty food. Will not recommend or come back.

I give this resort 4 stars but aspects might rate less. Overall we have had good experience but some of the servers really should not be in service industry. I'm not sure if people just aren't tipping appropriately or in general they are tired of Americans. But it's a little clear to me that there's an issue here that we have not seen before in our past visits. The all inclusive thing is hit or mess. I'm not sure I would recommend it generally speaking considering all of the add on charges to really do what you wanna do here. For example, at breakfast the Buffay an omelette, Barr are included in the all inclusive, but if you would like them to fry an egg and have it with steak, that's an extra charge. It's omelette or nothing Don't get me wrong---The entire buffet is abundant and plenty of options and does suffice. It just feels like some of the service staff is short with you and they're a little intolerant. La Freda restaurant is not worth the extra charge so don't get sucked into that one. The entire staff there does not want your business. It's super obvious. And the food itself was just OK. The pools are clean but the loungers are super old and time to be replaced. They are not comfortable. Service poolside is very good --that team is doing what they enjoy it would seem. The market staff is also happier and offers better service than the restaurants.

Oh, Pueblo Bonito. I wanted to like you so much but where do I even start... I appreciate for letting me get to my room 20 mins early. Not exactly the location I wanted, which was right beside Tazuna. Not an ocean view room I booked but if I do want to see it, it'll be a 3 min walk or so. I like a quiet area, every night it was pretty loud due to it's location. I called the first day asking for a room change, I was told I will get a call back, never did. There are over 635 rooms and golf carts is the mode of transportation. With only 40 golf carts and 1800 guests, recipe for disaster that most of the time I endured a 9 minute walk, UPHILL. The Market - where everyone goes for a meal... look for Marino, he will make sure you are taken care of. I would like to give Hector / Concierge and Sergio / Bell Boys and all of the Bell Boys for making this stay endurable with their assistance. Also the staff at LaFrida and Quivara, thank you for providing top notch service. Been to plenty of all inclusive resorts, and I am sad to say that Pueblo Bonito did not come high on my list.

I visited here in August 2019 with my two best friends. It was the best vacation we've ever been on together!!! We still talk about it! The food was phenomenal, the drinks were excellent, the employees were so friendly and helpful. It really was the perfect vacation!! We splurged and got a suite with our own private jacuzzi on the balcony. It was awesome!!! It had 2 queen beds, 2 bathrooms, a kitchen, living room and dining area! We got ALL INCLUSIVE which is the way to go. Room service whenever we wanted. Pool side guacamole daily and delicious cocktails at all times. I highly recommend taking your own insulated tumbler, they will refill them and it helps keep your drinks COLD. They have golf carts to take you wherever you want to go on the resort (an employee drives you). It was always a fun time riding around the curvy bends, laughing and just having a fun time! We were also able to visit the sister hotels. We only went to Pueblo Bonito Rose. The food was good there but we didn't love the layout of it. The Sunset location is the only way to go!! I can not WAIT to go back!

The definition of girls trip: a chance to let loose, relax, and adventure with those ladies you love most! And that is exactly what we did. My friend booked a spot on Airbnb which I assume is a time share and we got the all inclusive package. This was 2/3 of our first time there. The property itself it absolutely gorgeous. The town vibes coming off the mountain are absolutely gorgeous and I couldn'y get enough of the views, seriously. There was magic everywhere you looked. Cabo really does that for you. We got a room facing the ocean and they upgraded us to a one bedroom suite that was beautiful. However, huge kitchenette, no minibar? All inclusive? HMM - The property was amazing, the staff was great (say haaay to our boyfriend John) he was especially hospitable for us. There were some shenanigans throughout the stay that made us aware of our surroundings especially in another country, but overall a good experience! The food was okay. The sushi - honestly amazing. The buffet was alright most days but a ton of options! We were at the Market constantly - quesadillas, crepes, ice cream, espresso martinis - the Market has it all! The After Bar was a fave and the girls visited the spa and enjoyed that too! Sitting through the time share presentations did get us a good amount of perks and that was cool too! Watch the sunset, take advantage of going to see other resorts and enjoy yourself here!

I'm so confused why this place doesn't have 5 stars !! This isn't our first trip to Cabo but it is our first time staying at this resort !! Everything was amazing ! Service was great Beautiful rooms Worth doing the all inclusive Great food from the restaurants and even at the pool This was by far the nicest resort we have stayed at in Cabo and now we want to come back every year !! The market was so cool and has something for everyone !! I love the many pool options and even a kids pool which was great!!

This resort has always been my favorite from the past two times we came here as a family. We came here again for a 3rd time and it was completely different. Mainly staff wise, we've had the rudest workers (mostly bartenders). I haven't had one super nice bartender and I've been here for a week. Last night we went to the after bar by the market and there was a bartender there that didn't pay attention to us or help us for 15 minutes when the bar was completely empty. He eventually took my order then proceeded to help other women that went up to the bar way after me. I ended up asking if he's making my drinks because I honestly thought he forgot and his response was "relax" in a terrible tone. I work in the service industry and I get it sucks but when people pay the ridiculous amount of money for all inclusive we should at least get kind staff.

This is our 3rd yr visit & i feel writing about the highs & lows especially being an owner at PBSB. The food selections between the 3 resorts is expansive but I do not see the need for the upcharges for Quivara Steakhouse, Freida's and Fellini's. Also I am disappointed that Pacifica is not included in the AI as it is always fun to spend a day there but we never order food/drink.in addition, I found it very odd that at EVERY pool bar I was not able to order a banana daiquiri as they didn't have any bananas; only strawberry & mango. One would think that with the cost of AI p person, I would be able to get a banana daiquiri. Also disappointing is the rental fee for the cabana at Skypool . Once again, why the reservation fee if you are an owner . What perks am I getting for being an owner? In fact , this year I brought friends who were also a bit disappointed . We love the weather 1st & foremost and we do love restaurant choices but I'd like to see some additional value for owners . Btw, we love Tazuna: the favorite !

The resort is beautiful giving it at least 2 stars. We were there in an all inclusive package. (Not so much ALL) Like a few reviews the wait to check in was very long even though we did it re check in still took about an hour. Once we got to the room my key didn't work & had to go back. Mind you, a shuttle has to be taken virtually everywhere. The worker bees there are very pleasant & hard working. Unable to go to the beach and yes you do sign a waiver stating such. Got a couple of pastries to take back to the room ate some on the way back. About 30 minutes after getting to the room my husband went and looked in the bag and omg!!! The attached video says it all barf. Would we go back there ? A definite NO!!!

The waiters, golf cart drivers, pool crew...they are all amazing, friendly, and polite. Upper management, concierge-no. Yes- it's beautiful. The main pool was overly crowded. However, upon exploring, I found the sky pool. It was quiet, peaceful, and absolutely gorgeous. I wish there was a way to find out all of the information about the resort to be able to utilize all of the amenities. They have a website, but it is not user friendly and has a lot of snags. This would also help with restaurants. The bistro was my favorite breakfast spot. The pool food was great. As far as lunch and dinner, you just have to remember that it's all inclusive. The quantity might be there, but the quality isn't where it should be. Do not go to the Market during peak hours unless you are prepared to wait in line for 30 minutes to order and then another 30 minutes to get your food. The concierge had booked us a reservation for 8:00 at a sister property. Unfortunately, I did not make it to the shuttle at 7:00, so we called the restaurant to see if we could be 15 minutes late to the reservation. They said no, so we payed for a taxi only to find out once we arrived that the restaurant didn't take reservations??? Doesn't make sense. When we informed the concierge, they had nothing to say.

Ok so I'm going to update this to a solid 4 stars. The breakfast selections at the Bistro and the Quivira clubhouse are so delicious. The service is hit or miss unfortunately. Everyone is so kind but we have noticed we have to ask for coffee or water 2-3x before it gets refilled and the response is very slow. We've also had dinner and Tazuna and Zao Shen. Again the food is great and the service is mediocre. What has really turned our whole experience around has been the guys at the Villa 17 pool. Every day we show up and they remember our names and our drinks, they make us the most delicious shots, and they just all around make our whole group feel so special! If I could name them all one by one I would but I have to give a special thank you to Josue, Ismael, Francisco, Jesus, and Rosalindo. They made our vacation so special Overall this is one of the most beautiful resorts with great food and drinks. The all inclusive options is very much worth it for the quality and selection. If you decide to vacation here then drop by the villa 17 pool and take care of our guys there!

Owners since 2003, we have tried to go through the proper channels for the last 5 years of having fiberglass in our A$$ of letting management know. Today upon arrival of room #1231 was our final straw of filth and disgust, they receive over $60k/year maintenance fees for this specific room and cannot replace a jacuzzi!! SHAME ON PB SUNSET BEACH for claiming this is a 4 1/2 star resort for such FILTH!!!

No. Run away. Don't read anymore reviews, it only gets worse. Fraud, bait and switch, and 1.5-2 hour wait for food (that never came). The staff is extremely rude, really making the few that care - shine. (That's not a compliment). It takes 30+ min for a golf cart that may never come (you can walk but it's VERY hilly and sweaty at dinner isn't a good look). The transportation vans/buses are always full, so don't bet on those. They over-pour cheap liquor so all the 18 year olds are throwing up in the pool. Yes, IN it. They were being rolled away in wheelchairs daily. I'll end on this, I will never use a company that uses fraudulent sales tactics and just views guests as a dollar sign.

So my wife and I came here for nine days with our one and two year old for a friend's destination wedding. I am glad we went but we will not be coming back. I didn't like the way that if you asked room service to change things the way they come they argue with you saying that's how it comes..my wife and I are vegan so we are strict with our diet and it wasn't easy dining in. On a couple nights we got our dinner brought to us at closing time so I asked for a to go box and they said this isn't a to go restaurant. I was pretty offended as I never said it was and really it's their fault for lagging on our orders. Tasuna restaurant and Mexican place at the market place. The 1950 old school burger placed I got the grilled chicken sandwich and my wife got the vegan burger with a mixed drink. We literally signed and left after trying the food decided to go with the Mexican restaurant. I didn't appreciate the way they want you out promptly at your check out time. They act like you didn't just drop a ton of money here when asked for one extra hour because of the flight was hours later. So with two young kids luggage and wife I'm just trying to figure out how to spend some hours with a deactivated resort bracelet. The gym didn't have any AC. We changed rooms 3 times because of ripped and stained furniture.

The villas are in a mild to moderate state of disrepair and it's almost a given that yours will have some sort of utility or housekeeping problem (both, in our case). The food is overpriced and of marginal quality. Most of the wait staff are friendly but some are surly. In general it's not very walkable, and sometimes shuttle pickup is slow. Their slogan "beyond hospitality" is ironically accurate because they seem to have truly moved beyond being hospitable. 2 stars for the view and for the staff that were friendly. Thankfully I was invited as a guest and am not stuck in some sort of predatory timeshare. Good luck everyone!

Beautiful resort and property. The common area is well maintained with incredible staff. Everyone is very friendly and focused on pleasing guests. Food is good, pools are excellent, the property is beautiful, and the workers make your vacation even better. They are so friendly. Bear in mind that the rooms need upgrading. And, you would need to walk a lot to get to places if you don't want to wait for transfers. We were walking about 5 to 6 miles a day on average. That worked out for us, but I would not recommend it for a big group. Bring some money with you to tip. They take US dollars. And the lobbies will give you change. They appreciate tips. Ex. $1 at the marketplace when placing food order

Good customer service a variety of à la carte restaurant. The employees are well trained. The drinks are good quality. Unfortunately we can't swim in the beach but you can make a photoshoot. I recommend this resort.

Let me begin by saying that before this last week I had not been to Cabo in 10 years and I stayed at a very different all-inclusive resort. That being said, I thought the overall resort, minus the golf coarse and spa, because we did not experience those, was nice. Once you get past the city and all the bustle it was a very pretty drive on the side of the mountain. We checked in on a Wednesday afternoon at a smaller area that was next to the Market where there is food served, I believe, until 10pm. For us and our group, everything, aside from the dessert counter at the market, was included in our package. They had a ton of alcohol options everywhere you went, within the package, that are not extra charge. Don Julio, Belvedere, Bacardi, Bailey's and of coarse non-alcoholic options just to name a few. One thing that I liked about this resort is that you can buy an all-inclusive package or you can go without and pay as you go. You could also upgrade your alcohol per drink, i.e. instead of drinking Don Julio which was included, you could pay roughly an $8 up charge for Patron. Similarly, if you wanted to eat a 'special' at the breakfast buffet you could pay for that meal instead. It was very simple to add tips to your "room" which goes onto your final bill. It was easy to screenshot any bill after signing, to also help you keep track. There's nothing worse then leaving an all-inclusive resort only to have a huge bill of extras at the end. Outside of our package we paid $117, that's it. But is was very easy to stay inside the package because there are so many food and drink options. Due to the location you can imagine that there are a ton of hills and the resort is quite large. They had these multi-passenger carts that you could call at any time to get you where you wanted to go. Throughout, they had little stops that you could sit and wait for a cart to come by as well. They were running constantly so we never had to wait too long for a ride. I loved this feature because after a few margaritas, I didn't exactly want to climb stairs and hills to get to my room. But, also it gave us a chance to take beautiful rides through the resort. Usually the drivers were really nice and if your energy was up then they would bring theirs up too which was fun. However, bring a ton of $1 because they do work for tips too and getting small change there was difficult. I tried a ton of food as you can imagine. Let's start with the Market. The pizza, hummus (which was made fresh after I ordered it), Cuban sandwich and Ham sandwiches were so good! At the Cafe they have a really large breakfast buffet that was amazing. You have so many food options. Everything from eggs and chilaquiles to refried beans and french toast (which I was told was delicious). We ate and had drinks at the pool and the food was good, not your typical sandwich and fries options. I tried the mango shrimp wraps, shrimp ceviche, chips and guac and a side of fries to round it out. They were all fresh, except for the fries, which were not. And I will say that in general the food portions were generous which cannot always be said at an all-inclusive. Room service was not good. The eggs were dry and the beans were way too salty. The "toast" was a weird texture and the portions were small. I wondered if they gave me gluten free toast instead because it did not taste normal. They gave us no napkins, ketchup or silverware. We tried the Asian inspired restaurant that is on property and is included in the all-inclusive package. The sashimi on top of the sushi rolls was not bad. Words you never want to hear when you refer to food, least of all sushi. It was dry and did not look or taste fresh. The rolls and flavor combos were good but they were loaded with rice, I think, to compensate for the small/lackluster fish. The miso soup was not good. It was their take on it which had huge chunks of tofu (fine) seaweed (given) but they added noodles which was too much and took away some of the unami flavor. The last thing I will say about the food in general is that a few people in our group got food poisoning, which is the absolute worst on vacation!!! It was narrowed down to a suspicious tasting club sandwich that all three of them ate. I don't know about you but I do not go back to restaurants after experiencing food poisoning, period. Another drawback was that you cannot swim at the beach directly behind the resort because of the waves, it's too rough. The beach is really pretty though and you can sit and hang out there. They were also able to set up a private birthday dinner for our group which was so cool. They have many pools at the resort though so I didn't feel like I was really missing out on not swimming in the ocean. I wish that I could give this place a better review because there are some things that are very cool here. But given the overall experience I think this is fair.

I will start this out by saying this is my third time visiting Pueblo Bonito Sunset/ MonteCristo Villas. The real workers that drive the shuttles, work at the restaurants and poolsides and maintenance workers are awesome. And that's where it ends... The night managers and security are pathetic and treated a potentially dangerous situation into a "it's not our problem" incident. And personal safety is a main reason people are scared to go to Mexico and now I know why. We had a group of 26. 8 adults, and the rest 17 and 18 year old teenagers. The second night. The kids went out to the Market and Club area at the Pueblo Bonito Sunset. At around midnight they are started headed up to our villas. As they were heading back up they realized that one of the young ladies was missing (she was 17, a minor. They tried contacting her but to no avail. They alerted the adults and we began to try and contact her. At this point, the kids began to gain access of her whereabouts with their social media. Her social media accounts had showed she went inactive on her phone around midnight and her last location was in one of the hotel clusters on site. But it was no rooms that any of us were aware of. Some of the other girls helped the adults find the young men she was last scene talking to outside the club. I contacted Montecristo security and advised them of the situation. They were very reluctant to even help because she was last scene at the Pueblo Bonito Sunset and not the MonteCristo villas. I was standing outside of the checkpoint and had to beg the night manager of the MonteCristo just to transfer me to the manager at the Pueblo Bonito Sunset. I finally got a hold of the front desk the Sunset. I was forced to explain the whole situation again as the clock continued to tick. I gave him the names of the young men she was last seen with (not with our party) and asked if they could call the room themselves to see if she was there and notify them that in their room was unaccompanied minor that did not have permission to be there. He said he would have to ask the night manager because it is against their policy to call a room during those hours because they don't want to disturb their guests. I reminded him that we were guests to and one of us was missing. I was dumbfounded that in this particular circumstance that a comment would leave his mouth. I told him she could be in a potentially dangerous situation and he still said he needed permission. He told me he would call me back in 10 minutes. He never called back, 30 minutes later, I ask the security guard to call this gentleman for me again so I could talk, he transferred me to the MonteCristo manager who again said she was probably fine and not to worry. What???? I finally had them shuttle me to the Pueblo Bonito Sunset main lobby. So much time had passed, still no contact with the female minor. And then Juan, the night manager came out. I again had to explain who I was and what I was asking him to do. Just a simple phone call to see if this minor was in This room with these young man. I would go get her. Juan said to me, "She is probably having a good time" and it was against hotel policy to disturb their guests at this hour. My blood was boiling. Here I was, I had a young female unaccompanied minor from my group, that had not been heard from for over 3 hours, still missing. I had done the leg work to find who she was last with. All I was asking was for him to make a call to this room, to confirm she was there. If not, no harm and I could focus my search elsewhere. The answer from Juan, "No we will not do that. We won't disturb our guests at this hour." I again advised him that she could be there against her will or in a dangerous situation. His answer, "That's not my problem, it's yours." My patience was gone, how could this be coming from a manager of a resort? I then asked him to call the local police for me, he refused and said they wouldn't help because she has to be missing 72 hours. I have been never so mad and at the same time ashamed of a person in all my life. Here is a man who could make a minute phone call to confirm a person was there, and he gave me smug answers like and laughed when I called him unprofessional and walked away mad. Pueblo Bonito Sunset, you have a problem. With your policy of it is even one, with your security and with Juan your night manager who showed in perfect clarity that he doesn't care about a minor who went missing. The young girl was not found till 6am the next day and does not remember how she ended up and in those young men's outside patio. Yes the same young men, I was asking to call their room. I am not disclosing any further per the wishes of her parents who wish to handle the rest of this issue through other channels. Be ashamed and start making changes. This young girl deserved to be treated better. So do all people who stay at your resort.