Kat S.
Yelp
I liked this restaurant, but unfortunately will not be ordering anymore due to two bad experiences I had through Seamless.
A couple months ago, I ordered food and left instructions for a contactless delivery. I received a picture of my food at an apartment building that was not my own-different color building, different door, different stairs, etc. I texted back several times with no answer. I received a refund from the app and had no trouble the next time I ordered, and because of that, I assumed it was a one-off situation.
I just ordered again, and received a call that my food was outside. I immediately went downstairs and outside to my front door, and my food was nowhere to be found. I went on my phone to call the driver back, and when I did so, I realized that it was the same phone number as the driver who stole my food the first time. I received another refund.
I called Sunset Park Diner to let them know about the situation, and the woman I spoke with immediately got defensive. Instead of asking questions, she told me that I was wrong, and that due to my "special instructions," which she read out to me in a condescending tone, the driver left the food outside the door and some random person on the street must have stolen it in the seconds between the call and me walking to the front door. Besides the fact that the street was completely empty when I went outside, this situation has never happened to me with any other restaurant on Seamless, ever.
I don't like to leave bad reviews, but this is not right. I thought it would be nice place to continue eating at since I am moving into a new apartment very close by, but I can't do so after what happened. Do not order from here if you don't want to run the risk of your food being stolen and experience getting gaslighted by their coworker.