Janette J.
Yelp
Used to be 1 of my fav burger spots. Food is amazing (a lil greasy but not an issue). My issue lies in the bait & switch (I will detail only this on but it's probably the 3rd seperate issue I had in my last few visits). Trying to be responsible, I looked up prices to make sure I could afford my meal and everything at the store is more expensive than the website. I ask for the Mgr and she, Laura, spends time that I don't have with my phone, slid over to her side on the cashier's counter, trying to find a loophole or explanation why I need to pay the higher price. One explanation is, " We recently raised the prices so that's why it doesn't match". The next one is "you need to order on the site to get that price".
I end the conversation and walk away thinking I will just move on. She follows me to my seat and gives me another explanation...this time she says, "I am on the wrong site". I point out that it begins https//superduper....then she says I hit menu instead of website (I guess on google?) Which I did not do nor did I use google (Lol). At this point I am fully irritated. There is no , "let's make it right" attitude. Instead, she's all about, "I wanna be right.
I order, pay, wait, look at my receipt & they have charged me 30 cents for "employee benefits. I'm just wondering why they don't tell you beforehand? I went back and asked her for that refund and explained I wasn't advised in advance. She retorts quickly with "it's on the menu now" pointing at the seperate print that is not near the items I ordered & would never naturally be noticed. So what have I learned from Laura? The customers always wrong & any excuse not to be kind, or honor their LISTED PRICES will be made. Maybe she is having a not so great day or you know, it is difficult being in customer service.
Humbly, let me just add that I came to this plaza to take my daughter to a hangout time with her friend for her friend's birthday. So I am stuck here for 2 hr waiting for my kid. I'm simply trying to eat a fairly inexpensive mini burger and a drink. I am not wealthy and I definitely have to be careful with my spending. Not everyone can afford your employee benefits. Not everyone can afford your price hikes especially when they commuted all the way here under the belief and guise that the prices were lower. Honor what you list on your website! Be kinder & more respectful (an apology for the incorrect information would be nice), take SOME responsibility instead of mastering your blameshift game. But I will say that I was starving in that mini burger and hazlenut shake were screaming! Thank you to the cooks and everyone who was on shift!