SUPERCUTS

great experience with Maira, knew exactly what I wanted when I explained the style. I don’t have much time overall, so I managed to slip away from work on my lunch to get a selfcare moment. She did not disappoint😃

Alfredo gave me the WORST beard and hair cut EVER!! Look, this just looks HIDEOUS! I even gave him a 15 dollar tip on accident. The ugly photo is what he did. This nice photo I had to go to another place. For a cheaper price, WITH COLOR, I finally got what I was asking for from ARTURO'S in Santa Barbara. Look at me now. You really need to do justice and practice more hair & bears styling dude. This was WAY out of line. Look at it. Disgusting. Picture number 2 is what I asked him to do. Couldn't handle it for some reason. Probably because he doesn't know how to make one look beautiful. Waste of my money & time

Patricia did an excellent job. She has great attention to detail and did my haircut exactly how I wanted it. She is also very convivial and the whole experience was great. The young lady at the cashier was very friendly too.

A Terrible and Disappointing Experience at Supercuts! Today, I booked a haircut appointment through the Supercuts app. When I arrived at the salon, they told me that because I had booked online via the app, an extra $2 would be added to the service cost! This was extremely strange because there was no mention of this additional charge anywhere in the app, and I had not been informed beforehand. To me, this felt like a scam! When I sat in the chair, the stylist (Gina) started cutting my hair very quickly and carelessly. I was shocked! She was standing, spinning my chair, and using an electric clipper in a hurried and imprecise manner. In less than 10 minutes, she was done, and my hair was left uneven and poorly cut. But the biggest shock came when I put my glasses on! I realized that my sideburns were completely uneven—the left side was about one inch shorter than the right! Unbelievable! I have never had such a terrible haircut experience, and I will never return to this salon. I strongly advise others to do their research before going there, so they don’t end up with the same awful experience!

I went in with waves of salt and pepper hair. Asked for nothing off the top and finger length on side and back cut with scissors. Maria wet my hair and first thing she took a 2" chunk out of the top front of my hair. When I yelled out "what are you doing, I asked for nothing off the top" she said "It will grow back fast". I'm extremely disappointed. I even started the conversation with "this will be super easy, finger length on side, nothing off the top". How in the world this happened I have no idea. Buyer beware if you risk getting your hair cut here.

Worst haircut I have ever had at a Supercuts. I had to tell the stylist, if I can call her one, three times to align the fade on both sides of my head. She started mumbling words under her breath. The total cost for this monstrosity of an experience was $32. I will not return to this location again.

I needed a last-minute root touch-up and gray coverage, along with some toning. Thankfully, this location—where I’ve been before—had an opening. I’m always nervous seeing someone new, but I didn’t have a choice and just hoped for the best. Fortunately, luck was on my side—I got Maira! She asked about my color preferences and immediately knew what toner would best cancel out the brassiness in my hair. While she was coloring, I told her about my last bad experience with a stylist who left my haircut uneven. After the wash, Maira evened out my ends with a quick trim! I’m so glad I came in this morning. I’ll definitely be back next month for another root touch-up with Maira. Thank you for the care and attention to detail!

I’ve been going to the Supercuts for about seven years now right before the pandemic and I’ve just about had everybody cut my hair even the ones that might not even be there but the crew that’s there right now. They’re great each and everyone of them cut my hair while I don’t mind not even having a reserve or anything cause whoever I get, they take care of me Alfredo Patricia they’re all great group the young lady that just did my hair today. Fabulous.

Jennifer at this Supercuts gave my almost 95 year old mother the best time of her life in a long time. As she shampooed and massaged my mother's hair she also melted off her usual anxiety. She was so sweet and caring. When my mother left with her "Barbie braids", she was the happiest I'd seen her in a long time. Thank you Jennifer. You're an angel. I give you 100 stars.

Patricia cut my husband's hair and left horrible cuts across his neck!! He repeatedly told her that it hurt and she kept saying he had "baby skin" and that's why it hurt. She also did not show him the back of his neck with a mirror and rushed him out of the seat when she was done. I am so worried she used a dull dirty blade that we are cleaning it regularly but it seems to be getting worse. He also saw her cut a guy before him and not clean her station at all. This is truly unacceptable. I am horrified and will be taking this to corporate. Please, Patricia should not be cutting hair. Supercuts do better!

A Terrible and Disappointing Experience at Supercuts! Today, I booked a haircut appointment through the Supercuts app. When I arrived at the salon, they told me that because I had booked online via the app, an extra $2 would be added to the service cost! This was extremely strange because there was no mention of this additional charge anywhere in the app, and I had not been informed beforehand. To me, this felt like a scam! When I sat in the chair, the stylist (Gina) started cutting my hair very quickly and carelessly. I was shocked! She was standing, spinning my chair, and using an electric clipper in a hurried and imprecise manner. In less than 10 minutes, she was done, and my hair was left uneven and poorly cut. But the biggest shock came when I put my glasses on! I realized that my sideburns were completely uneven--the left side was about one inch shorter than the right! Unbelievable! I have never had such a terrible haircut experience, and I will never return to this salon. I strongly advise others to do their research before going there, so they don't end up with the same awful experience!

Don't bother to make a reservation. If they have walk-ins, they will take them ahead of you, explaining that they "have been waiting a long time." Okay, that's why there are reservations--so customers don't have long waits. If you want to take all walk-ins, then don't accept reservations. If you take reservations, honor them and walk-ins are told there are no appointments available and can wait around for a cancellation/no show. It's not hard, Jake, it's just Supercuts.

Took my toddler to Supercuts, and the experience was upsetting. The hairstylist used the trimming machine so roughly that it caused deep scratches on both sides of my toddler's neck. He cried in pain both times. When I asked for first aid, I was told they didn't have a first aid kit and was given a napkin with sanitizer--completely inappropriate. I had to take my toddler for medical care due to their lack of professionalism and concern. I strongly advise parents to avoid this location.

I hate leaving negative reviews but he really pissed me off . His name was Alfredo . He seemed like he hates his career . Showed him a picture of what I wanted and he was gazed lost or just plain ignoring my concerns . He basically just cut around my hair line . When he was "done " I looked at it and asked can u do my side burns ??and he looks at me with a snobby look and asks me what do u want me to do to them? . I answered cut them , trim them , even them out ?? He then proceeded to just make a line on both sides . Almost 40 dollars spent on a haircut I could have done my self as a cosmetology student I could never treat a customer this way . It was very cold out side and he leaves my hair soaking wet . There was hair all over my face and neck . He didn't want to communicate his energy and vibe was off . Hated my experience there . Never going to a Supercuts in my life again third time is the charm . My mom has had the same experience at that same location . Now I will wear a hat or a beanie until it grows out and I can fix it ! If u know what's good for u and ur hair and mental health do not go and see Alfredo .

DO NOT get your hair dyed here. The lady did not do what I wanted. I asked for ONE color, and NO highlights. She gave me highlights and I left there with my hair being THREE different colors. And she had the audacity to ask for tip! I should have spoke up and this experience taught me to never pay for bad service + speak up! She didn't even give her name. Never going back! The top is orange and the back/bottom is blondish (which I also asked not to be blonde!!) and brown in between. There should be a zero star option here. She also gave me a quote of $120-$150 and ended up charging me $210!!

Worst haircut of my life. I finally told the women cutting my hair could you please be more gentle you're hurting me and she didn't even respond or say sorry. So rude. Also it was super choppy and uneven. Not that I care but her license was expired. I truly can't believe how bad it was. STAY AWAY

Do NOT get your hair cut by Gina. She is horrible. She doesnt listen to what you want tand to be honest she doesnt know how to cut hair at all. Avoid her at all cost.

It was just supposed to be 2 inches off. The woman cut a big chunk in the back and then showed me and said "4 inches" my daughter didn't know what to do and since it was already cut she had no choice but to continue. At the end it was crooked! She paid and left and then cried. Ridiculous!

I walked in. Hair was cut within 10 minutes. However, the person cutting my hair (Gina?) seemed distracted. Paused for many moments at a time to hear what was happening with the person on the next chair or the front. Usually I find the handing over over the mirror to check over the haircut perfunctory. However, had I not looked over, I would have missed the 3 areas that needed to be re-cut. One area had too much hair. In two other areas (on left side and under ear) there were several long stray hairs that were just missed when initially cut. Just super sloppy. Fast however (15-20 minutes), but no conversation and sloppiness for 32 bucks plus tip is just way way too much for what you get.

I will never come back here again! I was growing my hair out and I wanted to just cut the sides and back with clippers and Arcely was just like "oh no you don't want to cut your hair like a man". I had to stop her at one point because she was cutting too much and the cut was horrible and she just wasn't listening. I came in with curly hair and I why were you blow drying it. Top it all off when I was going g to pay the girl was going to charge my "senior price" and Arcely was like "are you a Senior?" WTF!!

Easy to make appointment, liked the style they cut so much that I changed my new requested haircut moving forward

Worst haircut place I have ever been to. The person cutting my hair, Gina, should not be working in this industry if she feels that cutting my hair shorter is too much work for her. I showed GINA what kind of style I go for but would want it shorter than the picture. It's not hard to understand. I tell her what I want and she just responds reluctantly saying that she doesn't want to cut it that way. I literally asked her to just cut it shorter and she complains saying this and that and literally arguing with me about what I, the customer, would like. I am very well aware that I am asking for a shorter cut than the picture and even prefaced that it does not need to look exact. Even my husband asked me afterwards what was going on since he heard us literally arguing in the store. I have been to numerous Supercuts, great clips, and fantastic Sam's and have never had this kind of experience. This GINA has no customer service skills and no hair cutting skills. She is so lazy that she even complained that she had to keep cutting it shorter. Excuse me? Is that not your job? I only sat down for 5-10 minutes at that point. All she did was trim a little bit and said I can't cut it any shorter. BEWARE OF COMING TO THIS LOCATION AND DEFINITELY BEWARE OF GETTING YOUR HAIR CUT WITH GINA.

I always like this salon so far since pandemic I'm too scared of going to a salon however staff are very nice I've known them for decades very respectful Freddo is nice stylist and so as the lady who cut my hair in 2021

I love Alfredo! I came to him with a botched hair cut and I showed him the picture of what I originally wanted and I was like please just help me fix it and that he did! He saved my hair from looking like a hot mess! And gave me what I originally had wanted that the other salon wasn't able to do. I'm getting my hair cut here all the time from now on!

Martha was told I need long bangs, left thick on one side, to cover up "nasties" - veins popping on my forehead, making me look ten years older. She understood immediately, followed directions, and gave me the best haircut I've ever had, for which I left a generous tip - rare thing.

My brother and I had an appointment at 3pm we arrived at 2:40. Everyone was aware we were there. Around 3:20 no updates were given to us. No communication. two guys arrived and both of them got passed up before us even though we arrived much earlier. We complained that this was very disrespectful and asked to speak to the manager. Front desk older women with glasses said manager was on vacation and only gave me the first name of the manager and did not give me the number. This felt very discriminatory and hair stylists were purposefully being very slow and ignoring us. This location does not deserve anyone's business there excuse was that the other two guys knew the name of the people they wanted to get a haircut from. This makes no sense and is absolutely ridiculous!

I wouldn't recommend going here if you want something more unique. My fiancé has had a horrible experience at the super cuts in west la and that's mainly because most hair stylist don't know what to do with average mens hair.

So unprofessional! I walked in and they said if I waited they could fit me in. I waited 30minutes for them to tell me they didn't have time. So confusing! They are cutting hair and answering phone calls all at the same time. Definitely not going back

Patricia was super sweet and did an excellent job! She attended to me quickly and made my hair feel so much better. Glad I have somewhere I can come back to :)

I patronized the Supercuts at Pico and Sepulveda for many years. Unfortunately that branch closed. I just had a disappointing experience at the Culver City/Venice Boulevard location. They don't take appointments via the online system so I phoned and made an appointment for 4:30 PM. I arrived on time. At 5:00 they called another customer; I had to remind them that I had the earlier appointment. My stylist walked away for five minutes or so during my haircut to correct how she had entered an earlier customer's appointment in their system. My stylist didn't offer me a mirror so I could see how the back of my head looked. This branch doesn't participate in the Supercuts reward points system. I will not be returning to this branch.

Patricia repaired and recovered my initial experience. Thank you so much! I appreciate your service.

The short version: A cut may be tolerable, but you should avoid color at all costs! The long version: My top two choices at Rock Paper in Echo Park were out of town and I couldn't wait any longer for highlights and cut so I risked it at Supercuts. Oh my. The first set of photos you see are the original highlights. Streaky, brassy, nightmare. I didn't take a photo after my second visit, at which I paid another $30 to try to tone out the mess. That toning was ineffective. So I had to schedule a third visit, at which my head turned to the clown orange you see in the second set of photos. The manager's "solution" was me going back in another 3 weeks (my hair can't handle any more processing until then) and pay another $200 because they think they can fix it. I will also have to pay for a conditioning treatment. Um, no. I've already spent $150 pre-tip (not counting the cut) and look awful. Not to mention the time! I will call Supercuts corporate to ask for a refund and if they can't do that I'll talk to Bank of America about reversing the charge on my card. Pro tip: you have the right to do that if someone doesn't deliver a product or service, and the merchant can actually get fined on top of losing money to the refund. In the meantime, my company is headed back to the office after months of WFH and I'm meeting my colleagues, as well as important investors, for the first time. I'm so embarrassed I want to hide. I hate to leave a negative review because I think a lot of Yvonne as a person (wise, kind, and interesting), but she can only do what she can do with Supercuts product (horrible color), Supercuts policies (weird a la carte menu for services so that you could leave with disaster hair if you don't know ahead that you have to ask for and also pay extra for toning), and enough time to care for clients (rather than juggle between clients so that I sit with the second toner long enough for my head to turn orange). She is the absolute blowdry master so if you live in the neighborhood and you want an inexpensive local blowout with someone who's fun to talk to, go see her.

This is my first visit to this location. I called and made a "Reservation" with stylist Angelo. Upon arrival, I received a warm welcome from the staff. I arrived about 5 minutes early, and my haircut started right away. Angelo spent time cutting, washing, and styling my hair. I really liked the Paul Mitchell shaping cream he used, and he told me they carried it and had a 10% off sale. I bought five jars. I will undoubtedly return. It's difficult to find someone who can cut your hair properly. However, I discovered the location and the stylist. Thank you very much, Angelo.

i would give it a zero but that's not possible so i'm giving it a one. i asked for them to keep the length and they cut off 3 1/2 inches that is 3 more inches then i asked for! i even showed them a picture of exactly what i wanted and the hair dresser decided to free style i guess and gave me a while different look!

I never take the time to write a negative review on a business. Neither did I ever felt like not paying for an haircut before in my life. I had haircuts before that weren't exact what I expected and it's fine. But this time. I was mind blown by the haircut I received from this lady at the salon. I just asked her to cut about 1 inch of hair and to be careful that it is equally cut. Before the haircut, the sides where shorter than the top) see first picture taken about a month before) I told her not to touch the side and to just cut 1 inch of the top of my hair, my hair on top same length all around. Now as you can see on the picture, she just grab all my hair and cut it, and I ended up with the back of my hair completely shorter than the side, not only that but some hair are now so short I cannot do a ponytail without some hair coming out as some are now too short. She obviously didn't show me the back of my head and told me she was done. She quickly tied them up and send me on my way home. How can an "hairstylist" consider this a job well done. In what world is that an haircut. It's only when I got home that I realized that some of my hair wouldn't stay attached, I untied them, looked at the back and saw what really happened. I came back and I have to say, they did not give me any issue in giving me a refund ( probably once the manager saw my hair, she understood). They are nice, and I understand mistake can be made, but for God sake take responsibility for your mistakes next time instead of letting me go like that and try to hide it. Now I just have to find a decent hairstylist and start from scratch. I definitely wouldn't recommend going there.

Was looking to get a hair cut at nearby location. Other fancy barber shops were booked for the day. Saw the reviews and thought it couldn't be that bad. I went at 1150 and was told there would be a 30 minute wait. The front receptionist didn't seem very welcoming after hearing that I didn't have an appointment. Got called for the haircut 20 minutes later which was nice. The person cutting my hair was friendly and we had a good conversation. We joked at how customer service has changed now a days. After my hair cut was complete, she gave me the mirror to look at the back cut and it looked straight. The front part of my hair was styled different than I normally do it and I thought that I could just style it myself at home. When I got home, I noticed that my side burns were not cut at all! It looked pretty bad to me. I had my wife fix it for me. My hair cutter person has been doing this for several years now and it seems like this is a basic thing to look at. They are pretty busy at this location and know they are busy. It doesn't seem like they want to get new customers unfortunately.

Came in for a haircut, was pretty specific on what i wanted. The guy was very aggressive while cutting my hair (grabbing and pulling it, also made some weird grunts/moans while using the scissors) and took liberties without asking. Left me with a weird shape and height to my neckline, and i have such a weird cut in the back with noticeable nicks in the shave that go too high. I've had a a fair amount of good haircuts here but this dude? fucked up my hair, had really bad and overbearing convo, and made me not wanna come back. maybe fire that dude cos he fucking Sucked.

I haven't been to this Supercuts in many, many, many year's! I've gone to Diane, from Redondo Beach, Manhattan Beach now to Culver City! She is so sweet and does an amazing job. Diane ckred up all of my gray hair and thinned out my hair like I wanted! Anyone who came at the time of my appointment, she would say "Hello Welcome". I will definitely be going back. Biggest thing her station & store was clean and they even let you their restroom!.

I've been going here for about two years since moving to Culver City. Had a few hits and misses (mostly hits) with different stylists, but since Patricia started at this location I definitely reserve a call-ahead appointment with her whenever I can. She's friendly, attentive, careful-- everything you look for in a barber/stylist. And my wife compliments my haircut when I get home. Enough said!

I've been a customer of this location for over a decade now. The staff has always been courteous and accommodating. The star of the salon is Alma. She's the reason I've been a loyal customer for so many years. She's sweet, attentive, gentle with her instruments and always gives me the perfect cut. I highly recommend her and this establishment!

Five stars just for Yoko alone! I wasn't blown away by my first cut here months ago, but tonight I had the luck to get Yoko for the first time. She was absolutely meticulous and very skilled on my long unruly hair. At Supercuts, the basic haircut (priced here at $21.95; locations vary) usually do not come with a wash unless you pay for it (the wash-plus-cut package here is $25.95), so they usually only wet your hair with a spray bottle before cutting. Yoko saw my mane condition, and instead of just spraying my hair down, she took me to the back sink area to fully wet my hair as well as apply conditioner and later detangler so that she could get a better cut. Be warned that this Supercuts location is VERY busy, and their online "check-in" (which holds your spot in line remotely) wasn't working tonight, so I called in and was told it was a 40 minute wait. It ended up being more like a 60 minute wait, but I stopped in and then came back again. The good thing is that the clientele here is almost all male so their cuts go pretty quick with the two stylists Yoko and Monica here, even when there are three people in front of you. Special requests for a stylist cost an extra $2, but may be worth it for Yoko. Monica is also pretty good, but Yoko goes the extra mile! TIP: right now there is a $2 coupon online for one-time use when you sign up for the Supercuts emails for this location.

Dont ever go to this place. The two old women that works there are both extremely rude and talks shit in spanish. Super rough on the kid and blames kid for moving. She has no idea how to line a kid up, doesn't understand anything and charges full price. When told to fix it she still didnt know how to fix it. Avoid this place at all cost!!!! People are extending rude service

I came here and maria the person who cut my hair is wonderful Very people skilled person friendly and nice every i need during the hair cut I changed the way i do my hair to more of a professional look

They're a pretty good place for a basic haircut and their stylists are nice. However, I think they should probably turn off their caller ID that announces every single person who calls in for an appointment - kind of an invasion of privacy.

Just got the worst hair cut off my life. They forgot to fade Half the side of my head, so it looks like I'm wearing a hat. Had to pay $50 so someone can come to my house at 9pm to fix this, because I can't got into the office like this. Likely going to appeal on credit card, this is ridiculous.

This is a great place to get your hair cut. Terri was very patient with me, as I needed to fix my hair after getting it tangled. She took her time and shaped it perfectly. I am truly grateful for her. It's clean and very comfortable. The ambiance is nice as well. I will definitely go back.

This is a great place for a man's haircut--if you get one of their experienced barbers. Not so great otherwise. Inexpensive, fast, clean. I'm not too fussy and I like going here, especially with an appointment, which is what they do now. And if you like the haircut, leave a decent tip!

Will not be back. I've taken my son to get color & haircut a couple of times. All these times, different stylists had took him in. They were ok. This last time an older lady took my son to give him just a trim. Once she finished cutting his hair, I intervened and told my son it was still too long. That I didn't see much of a change. To get it a bit shorter. To which the lady said, "that's what he asked for." To which I said, "Yes, I know but I'm telling him it's still too long". She proceeded to cut more off after this, and while doing that I could see from afar she was talking to my son. I had a hunch about she was talking to him about what had just happened due to her demeanor. I paid her and gave her tip. She didn't even say thank you. She was very unfriendly. Later I asked my son what she had told him. He said, "she was telling him that when he grew up & work he could decide his own cut." I feel she had no business telling my sweet & quiet son anything his future self. It wasn't her place.

If I could give them zero stars I would. My uncle came in this morning and was seen by the old woman with glasses. He just wanted a cut and already she was unprofessional. She was yelling at him telling him where to sit down as if he was a pet. The tone and attitude from this place is horrible. They need to hire better employees or have new management!

I have been a Supercut customer for well over 30 years. I am not going to say I never had a sub par haircut over the years but hardly ever. This covid situation really messed up just about every business especially the service type business so we all have to deal with that. Alfredo has been cutting my hair for as long as I remember, he is the best. For you people that expect top notch haircuts go to a salon that charges $150.00, yes that's what it costs. So either accept what is offered for a very reasonable price or go pay top dollar.Most of you people that complain are really spoiled. So go spend top dollar for your crazy expectations!!! Butch in Culver City

I told my hair stylist exactly how much I wanted off the sides and off the top. I asked for 1.5 inches off the top. When she finished and I put my glasses back on, I was aghast at how short my hair was. She took 2.5 inches off the top. She took off much more than I requested without consulting me. I have gotten the same haircut at different places for a few years, and the description I provided has always yielded the same result. Now I can't style my hair the way I want, and if I want the haircut I asked for I need to wait, then pay someone else to trim the sides. A bad haircut can be demoralizing. I highly recommend you find somewhere else to get your hair cut.

I had Diane or Diana. I never talk during haircuts (mostly because I'm naturally anxious whenever Im getting haircut, worried it's gonna be bad), but she was very personable and made the experience go very smoothly.

I went the first time and had a great cut from an older man- I didn't get his name. I really loved the way my hair looked so I came back. The second time I had a stylist that was clearly sick working. She made several rude comments on my hair and proceeded to part my hair incorrectly- it was very off center because I asked for face framing layers. I showed her the length I wanted, but once I got home I realized she didn't cut it to the length I showed her. Avoid the older woman if you can.

I live close by and have been coming here for five years. I sat down with an older woman and the first thing out of her mouth is 'ugh you need conditioner'. Wow, thanks, off to a great start. I try to make conversation about my thick hair and the new vacuum device they have to suck up hair - no response back. The water squirt bottle, instead of squirting the hair, she would blast me in the eyes, face and ears. The blow dryer she used to blow the hair off my neck she had it THE HOTTEST setting and would hold it close and slow, BURNING my neck. The razor, when cutting my neck she pressed hard, my neck is scarred all round the edges I look like a P.O.W. When asked if she could turn me towards the mirror so I can see she said "I'm not going to screw it up", then with attitude threw her scissors and slammed her stuff down instantly concluding the haircut. I tipped her 5 bucks and left as quick as I could. Just rude throughout the whole cut and an awful experience. There are great barbers at this place, but this woman needs to go.

My fiancé went here for a haircut. Probably one of the worst haircuts he's ever had. The second star is because they saw him quickly as a walk-in. And it was $27. For that price, you can get a decent haircut at a real barbershop.

I got a haircut here twice and I loved the service I received from Stephanie. The first time I visited Diane cut my hair and it was just okay..

So I have to say I love my fresh cut and all thanks to Phil happy belated birthday he is such an amazing stylist and shall be going to him if I need a clean up also easy to talk to. Thanks again Phil