Eve Martinez
Google
I had a very disappointing and upsetting experience at Superior Grocers on 9/21/2025. As a 66-year-old disabled woman, I was doing my best to bag my own groceries when I realized there were no bags available. I reached behind me to grab some when the cashier named Gliydis B . came over, practically pushed me out of the way with the box of bags, and slammed down the box of bags without warning. I had asked her for permission to get the bags, but she rudely told me “no” and insisted she was putting more bags out.
When I tried to explain what happened to a cashier supervisor named Eugenia , the situation only got worse. The cashier started yelling, claiming she didn’t even work for Superior Grocers. I asked the cashier supervisor Eugenia what was more important — the customers or the bags — and she told me, shockingly, that the bags were more important. Eugenia stated that there was nobody else higher than her who I could speak to right there and then that I had to come back the next day I had to come back home I mentioned to my daughter what had happened she took me back to the store that cashier had already left and cashier supervisor Eugenia had left already as well so I spoke to a nicer cashier supervisor didn’t get her name and then we spoke to Justin, which he is the one that gave us the paper so we could write down what had happened.
This experience made me feel disrespected, humiliated, and completely disregarded as a customer. No one should be treated this way, especially those of us who already face challenges. I hope management takes this seriously and provides proper training in customer service and basic human decency. If I could give 0 stars I would have but it won’t let me .