JustinWhite F.
Google
Unsafe and discriminatory experience as a blind customer
I have supported Supreme since 2013 and have shopped at the Chicago location almost every week since it opened. I am a legally blind artist from Chicago with keratoconus, and I have always followed the registration and drop process.
During a recent drop, a wristband I was issued broke and became unreadable. I still had the tag, and store management approved my entry at the time. That situation was handled by staff.
Weeks later, I was suddenly accused by security of “finessing” the store and told I was no longer allowed inside. I was mocked about my blindness and told to move in a way that was unsafe for me. While trying to leave, I slipped on ice and hurt myself. I did not feel safe, respected, or accommodated.
I am not asking for special treatment. I am asking for basic dignity and reasonable accommodation for a documented disability. No one should be treated this way in a public retail space.
I hope Supreme corporate addresses what is happening at this location, especially with newer security. This experience has made me seriously reconsider supporting a brand I have stood by for over a decade.