Ericka S.
Yelp
I have purchased items from this Sur La Table over a span of about the past four years, but this past holiday season has made me rethink doing business with this brick and mortar location. In the past, I've bought holiday mugs, plates and aprons. One of the mugs I bought chipped really easily, which was disappointing. The apron is OK, but the colors have faded a bit. My latest purchase was a holiday mug, which is beautiful, and seems to have held up over a short period of time.
Pitting Sur La Table against Williams Sonoma, comparative analysis-wise, I would say the latter wins in terms of customer service, selection and shopping experience. This past December, when I visited Sur La Table, the hot chocolate sample I tried was ice cold. Sure, marshmallows were available, but who wants cold hot chocolate? Williams Sonoma seemed to have a much better approach in this regard.
Another issue with Sur La Table is the over-emphasis on cooking classes, to the detriment of customers' shopping experience on the floor. Oftentimes, there is no one around to help shoppers should they have questions. I had a question about a gingerbread mug, and the woman working the station nearby behaved like an unhinged moron, making wild gestures towards different parts of the store. She couldn't make a coherent statement to save her life, but communicated via strange hand gestures (Haha!). Unfortunately, she never answered my question. I did find the cashier who later helped me at checkout to be friendly and professional, but I think I'll just stick to mail order for Sur La Table...or just go elsewhere. Not impressed. And it would be a good idea for management to respond to all the negative reviews this location has received so there can be some improvement and upgrading of the shoppers' experience.