Lena B.
Yelp
I signed up for a cooking class this afternoon for a 7pm dinner for 2 people on the cozy meal website. This class was at the Sur La Table in Palo Alto.
My sister was in town for her birthday and we had a whole evening planned out. After I booked it, I received an email saying it was pending chef approval. I then called the Cozy Meal 800 number and wanted to confirm it was in fact booked and not pending. I was on the phone with the rep who told me the chef had just approved the class for us both. I was charged $187. We canceled our other plan as we really wanted to do the cooking class and were so excited we got in.
We arrived to Sur La Table in Palo Alto at 7pm sharp. We walked into the cooking room, were greeted, put on aprons. We then noticed we didn't have name tags. We walked up to the chef who told us she had us on NO reservation, she did not have our names nor did they have space for us or ANY extra FOOD for us to even join the class. I showed her our booking made through Cozy Meal, and she said she didn't know why there was a lack of communication to her and it was Cozy Meal's mistake.
I have honestly never had an experience this poor. I am honestly still stunned by the experience and operation of this whole thing. We drove 73 miles to get to this class on time, we were doing this as part of a birthday celebration. When I called Cozy Meal, the woman apologized, and said she would issue a refund and told me to have a good night. Unfortunately, this experience was not repaired by issuing me a refund after wasting 3 hours total of my life.
This is absolutely unacceptable, and I am sad a company like Sur La Table has partnered with Cozy Meal if this is how operations work. I was a HUGE fan of Sur La Table, but this experience was absolutely unacceptable.